Capefearvalley
Service Line Director of Medical Group-Clinics, Full Time Days
Capefearvalley, Fayetteville, North Carolina, United States, 28305
**Facility**CFV Medical Group**Location**Fayetteville, North Carolina**Department**CFV Medical Group**Job Family**Management**Work Shift**Days (United States of America)**Summary**Accountable for provision of expert management services to the medical, surgical, OB/GYN, and/or primary care practices as assigned. Accountability is not limited to this list. Manages multiple locations and specialties as required. Responsible for the delivery of patient quality care and a balanced financial bottom line. Manages staff responsible for daily medical and practice support activities. Manages front end activities in clear and consistent manner, consistently seeking improvements to facilitate patient satisfaction and increased revenue so that the practice may effectively operate and develop new programs. Ensures compliance with all regulatory agencies, departmental and organization policies, and procedures for Medical and Practice staff.# **Major Job Functions**The following is a summary of the major essential functions of this job.
The incumbent may perform other duties, both major and minor, that are not mentioned below.
In addition, specific functions may change from time to time:* Directly supervises medical and practice personnel including: interviewing, hiring recommendations, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; staff work schedules and overtime review.* Works closely with the senior management team to develop business strategies, handle projects, formulate budgets and oversee daily operations of the Physician Practice.* Evaluates practice and patient outcomes and facilitates the process for improvement.* Works closely with billing and coding departments to assure practices are current with coding and billing procedures and techniques.* Conducts periodic audits within the practices to assure performance metrics are met or exceeded.* Responsible for ensuring front desk procedures are structured and adhered to by staff to minimize claim declines and enhance collections to the practice(s).* Advises senior management team of key issues, trends, and patient or physician issues, and makes recommendations to solve and streamline office procedures.* Ensures all charge capture procedures are followed; reviews central drives to ensure charges are batched and initiated in timely and accurate manner.* Prepares reports and monitors monthly including but not limited to volumes, visits, charges, rvu’s and similar practice key indicators.* Ensures collection of copayments at the front end and assures balancing of cash at the end of each day.* Prepares paperwork for the purchase and inventory of supplies, maintaining financial responsibility and accountability.* Oversees all provider appointment schedules at each office location, assuring smooth movement of patients through the provider visit.* Reviews physician performance and increases scheduled appointments at intervals to ensure no patient backlogs.* Verifies and updates patient information to ensure accuracy in the medical record with each encounter.* Reviews registration procedures with staff to minimize duplicate record entries and accurateness of data.* Obtains all testing reports and results, ensures entry into the medical record. Ensures testing follow up procedures is in existence and followed so that patients are updated regarding their medical information. Monitors the system to ensure medical and practice staff follow up for testing, prescriptions, and similar services.* Develops goals and objectives and monitors the progress and achievement of same, in relation to practice operation.* Trains staff in office processes, procedures, revenue stream activities, and customer service initiatives.* Conducts regular staff meetings; regularly communicates organization information.* Ensures that the office is Joint Commission and DHSR compliant (where appropriate) and reports any issues immediately to the upper management.* Assists in the preparation of Operational and Capital Budgets, monitors monthly progress of same, and analyzes monthly variances. Reports variances and substantiates monthly to upper management.* Prepares data and trending analysis reports as requested to the upper management.* Must be able to perform staff functions to facilitate understanding, recommend process flow enhancements, and training of such. May backup staff where staff shortages exist.* Coordinates building maintenance with appropriate personnel. Ensures patient education materials are available as appropriate. Ensures patient waiting room is neat and clean at all times.* Prepares payroll for appropriate sign off on a daily and bi-weekly basis* Other duties as assigned# **Minimum Qualifications**The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:## **Education and Formal Training**:* Bachelor’s degree in healthcare or business administration required OR* Completion of degree within 2 years of hire date* Master’s Degree in healthcare-related field or equivalent preferred.## **Work Experience**:* 3 years healthcare experience required* Multipractice, large practice with multiple locations, or faculty practice direct experience preferred.## **Knowledge, Skills, and Abilities Required**:* Knowledge of practice management systems and EMR’s required.* Must demonstrate familiarity with CPT & ICD10 coding.* Excellent written and verbal communication skills required for contact with management, employees, patients, families, community, and medical staff.* Ability to successfully interact with stakeholder (patients, providers, payers, and community as well as others) and other customers, families, staff, management, physicians, and general public.* Membership in related professional association is preferred## **Physical Requirements**:* Must be able to stand/walk up to 50% of shift.* Must be able to sit up to 50% of shift.* Must be able to bend up to 10% of shift.* Must be able to lift/carry equipment and/or supplies weighing up to 20 lbs.* Must be able to utilize keyboard and view computer screen up to 50% of shift.* Must have good visual and hearing acuity.**Required Licenses and Certifications**Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender IdentityFor exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually.
A private not-for-profit organization with over 7,000 employees and 850 physicians.
Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond.
Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region. #J-18808-Ljbffr
The incumbent may perform other duties, both major and minor, that are not mentioned below.
In addition, specific functions may change from time to time:* Directly supervises medical and practice personnel including: interviewing, hiring recommendations, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; staff work schedules and overtime review.* Works closely with the senior management team to develop business strategies, handle projects, formulate budgets and oversee daily operations of the Physician Practice.* Evaluates practice and patient outcomes and facilitates the process for improvement.* Works closely with billing and coding departments to assure practices are current with coding and billing procedures and techniques.* Conducts periodic audits within the practices to assure performance metrics are met or exceeded.* Responsible for ensuring front desk procedures are structured and adhered to by staff to minimize claim declines and enhance collections to the practice(s).* Advises senior management team of key issues, trends, and patient or physician issues, and makes recommendations to solve and streamline office procedures.* Ensures all charge capture procedures are followed; reviews central drives to ensure charges are batched and initiated in timely and accurate manner.* Prepares reports and monitors monthly including but not limited to volumes, visits, charges, rvu’s and similar practice key indicators.* Ensures collection of copayments at the front end and assures balancing of cash at the end of each day.* Prepares paperwork for the purchase and inventory of supplies, maintaining financial responsibility and accountability.* Oversees all provider appointment schedules at each office location, assuring smooth movement of patients through the provider visit.* Reviews physician performance and increases scheduled appointments at intervals to ensure no patient backlogs.* Verifies and updates patient information to ensure accuracy in the medical record with each encounter.* Reviews registration procedures with staff to minimize duplicate record entries and accurateness of data.* Obtains all testing reports and results, ensures entry into the medical record. Ensures testing follow up procedures is in existence and followed so that patients are updated regarding their medical information. Monitors the system to ensure medical and practice staff follow up for testing, prescriptions, and similar services.* Develops goals and objectives and monitors the progress and achievement of same, in relation to practice operation.* Trains staff in office processes, procedures, revenue stream activities, and customer service initiatives.* Conducts regular staff meetings; regularly communicates organization information.* Ensures that the office is Joint Commission and DHSR compliant (where appropriate) and reports any issues immediately to the upper management.* Assists in the preparation of Operational and Capital Budgets, monitors monthly progress of same, and analyzes monthly variances. Reports variances and substantiates monthly to upper management.* Prepares data and trending analysis reports as requested to the upper management.* Must be able to perform staff functions to facilitate understanding, recommend process flow enhancements, and training of such. May backup staff where staff shortages exist.* Coordinates building maintenance with appropriate personnel. Ensures patient education materials are available as appropriate. Ensures patient waiting room is neat and clean at all times.* Prepares payroll for appropriate sign off on a daily and bi-weekly basis* Other duties as assigned# **Minimum Qualifications**The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:## **Education and Formal Training**:* Bachelor’s degree in healthcare or business administration required OR* Completion of degree within 2 years of hire date* Master’s Degree in healthcare-related field or equivalent preferred.## **Work Experience**:* 3 years healthcare experience required* Multipractice, large practice with multiple locations, or faculty practice direct experience preferred.## **Knowledge, Skills, and Abilities Required**:* Knowledge of practice management systems and EMR’s required.* Must demonstrate familiarity with CPT & ICD10 coding.* Excellent written and verbal communication skills required for contact with management, employees, patients, families, community, and medical staff.* Ability to successfully interact with stakeholder (patients, providers, payers, and community as well as others) and other customers, families, staff, management, physicians, and general public.* Membership in related professional association is preferred## **Physical Requirements**:* Must be able to stand/walk up to 50% of shift.* Must be able to sit up to 50% of shift.* Must be able to bend up to 10% of shift.* Must be able to lift/carry equipment and/or supplies weighing up to 20 lbs.* Must be able to utilize keyboard and view computer screen up to 50% of shift.* Must have good visual and hearing acuity.**Required Licenses and Certifications**Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender IdentityFor exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually.
A private not-for-profit organization with over 7,000 employees and 850 physicians.
Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond.
Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region. #J-18808-Ljbffr