Supv, PCMG Patient Access New! PCMG Patient Access | Full-Time | Phoenix ...Read

Location: Phoenix

Shift: Mon‑Fri, Days, 7am‑5pm

Posting #: 987731

Employee Type: Full‑Time

Position Summary Under the direction of the Manager, the Supervisor, PCMG Patient Access is responsible for the operations of main campus and satellite activities of PCMG Patient Access Registration departments seven days a week, 365 days a year. This position supervises registration activities for a large span of control to including approximately 27 sub‑specialities, 5‑10 locations and over 350 physicians requiring over 50% travel.

Position Duties

Organizes and coordinates day‑to‑day development of registration staff at all locations (Main Campus, East Valley, Avondale, Mercy Gilbert, NWV, SWV, Cardiology Locations, etc.) for timely training, development and performance of employees.

Responsible for the development, facilitation and maintenance of key customer relationships with clinics/urgent cares and their staff related to daily registration activities.

Supervises use of resources to maximize service to patients/customers and ensures accurate gathering/capturing of demographic and financial information required to support timely and accurate adjudication of 3rd party and patient accounts.

Must have a thorough knowledge of overall patient access operations to include the direct admission process, pre‑admission, inpatient admission, insurance verification, scheduling, registration, financial counseling and understanding of the billing process.

Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to on‑going personal and professional development.

Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values Mission To advance hope, healing and the best healthcare for children and their families

Vision Phoenix Children’s will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

Offering the most comprehensive care across ages, communities and specialties

Investing in innovative research, including emerging treatments, tools and technologies

Advancing education and training to shape the next generation of clinical leaders

Advocating for the health and well‑being of children and families

Values

We place children and families at the center of all we do

We deliver exceptional care, every day and in every way

We collaborate with colleagues, partners and communities to amplify our impact

We set the standards of pediatric healthcare today, and innovate for the future

We are accountable for making the highest quality care accessible and affordable

Position Qualifications Education

Associates Degree in health care, business or training or equivalent combination of education and experience. (Required)

Experience

Four (4) or more years experience in Professional or Hospital Patient Access/Revenue Cycle Department. (Required)

Previous Supervisory/Management experience. (Required)

Special Skills

Ability to speak additional languages. (Preferred)

Knowledge of HIPAA Privacy Laws and Medical Terminology. (Required)

Physical Requirements & Occupational Exposure/Risk Potential

Physical Requirement – Climbing (Occasionally)

Physical Requirement – Feeling (sensing textures and temperatures) (Occasionally)

Physical Requirement – Fine Motor Skills (pinching, gripping, etc) (Occasionally)

Physical Requirement – Hearing (Frequently)

Physical Requirement – Pushing/pulling (Occasionally)

Physical Requirement – Reaching (Occasionally)

Physical Requirement – Sitting (Constantly)

Physical Requirement – Standing (Constantly)

Physical Requirement – Stooping/crouching/kneeling/crawling (Occasionally)

Physical Requirement – Talking (Constantly)

Physical Requirement – Tasting/smelling (Occasionally)

Physical Requirement – Walking (Frequently)

Physical Requirement – Near Vision (Occasionally)

Physical Requirement – Far Vision (Occasionally)

Physical Requirement – Color Discrimination (Occasionally)

Physical Requirement – Use of keyboard, mouse and/or computer equipment (Constantly)

Physical Requirement – Lift up to 35 pounds without assistance (Occasionally)

Physical Requirement – Lift more than 35 pounds without assistance (Occasionally)

Occupational Exposure/Risk Potential – Inside office environment (Applicable)

Occupational Exposure/Risk Potential – Confined areas (Applicable)

Occupational Exposure/Risk Potential – Extreme noise levels (Applicable)

Occupational Exposure/Risk Potential – Airborne communicable diseases (Applicable)

Occupational Exposure/Risk Potential – Bloodborne pathogens or bodily fluid (Applicable)

Occupational Exposure/Risk Potential – Fumes or airborne particles (Applicable)

Occupational Exposure/Risk Potential – Hazardous materials exposure (Applicable)

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