Children's Hospital of The King's Daughters
Patient Access Tech
Children's Hospital of The King's Daughters, Norfolk, Virginia, United States, 23500
Patient Access Technician
Employment type:
Full-time
Seniority level:
Entry level
Job function:
Health Care Provider
Industries:
Hospitals and Health Care
Responsibilities
Under direction of the Patient Access Manager, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services, ensuring accurate data collection, documentation, and data retrieval with computerized systems.
Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
Facilitates the revenue cycle process, including patient registration, insurance verification to confirm active policy, co‑payment collection, authorization data entry, and billing inquiry functions.
Works collaboratively with various departments on patient access related information.
Conducts pre‑registration and insurance verification for CHKDHS services.
Provides coverage to assigned registration locations, including those outside of primary work location or by task assignment based on operational needs.
Performs other duties as assigned.
Licenses and/or Certifications None required.
Education and Experience
High school diploma or equivalent required.
2–3 years of related work experience preferred.
Minimum six months of customer service experience required, preferably in a healthcare setting.
Knowledge of third‑party payers, ICD‑9/CPT coding, and medical terminology preferred.
Interpersonal skills necessary for effective communication in both oral and written formats with proper grammar, spelling, and punctuation.
Proficiency in computer keyboarding skills required.
Must be able to travel to varying work locations as needed.
Increased Security Clearance required for Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
Working Conditions Normal office environment with little exposure to excessive noise, dust, temperature variations, and the like. Frequent potential exposure to illness through routine work environment within a patient care area.
Physical Requirements Click here to view physical requirements.
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Full-time
Seniority level:
Entry level
Job function:
Health Care Provider
Industries:
Hospitals and Health Care
Responsibilities
Under direction of the Patient Access Manager, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services, ensuring accurate data collection, documentation, and data retrieval with computerized systems.
Greets, instructs, directs and assists patients and visitors upon arrival to the service area.
Facilitates the revenue cycle process, including patient registration, insurance verification to confirm active policy, co‑payment collection, authorization data entry, and billing inquiry functions.
Works collaboratively with various departments on patient access related information.
Conducts pre‑registration and insurance verification for CHKDHS services.
Provides coverage to assigned registration locations, including those outside of primary work location or by task assignment based on operational needs.
Performs other duties as assigned.
Licenses and/or Certifications None required.
Education and Experience
High school diploma or equivalent required.
2–3 years of related work experience preferred.
Minimum six months of customer service experience required, preferably in a healthcare setting.
Knowledge of third‑party payers, ICD‑9/CPT coding, and medical terminology preferred.
Interpersonal skills necessary for effective communication in both oral and written formats with proper grammar, spelling, and punctuation.
Proficiency in computer keyboarding skills required.
Must be able to travel to varying work locations as needed.
Increased Security Clearance required for Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
Working Conditions Normal office environment with little exposure to excessive noise, dust, temperature variations, and the like. Frequent potential exposure to illness through routine work environment within a patient care area.
Physical Requirements Click here to view physical requirements.
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