Public Health Solutions
Social Care Navigator – Public Health Solutions
Join Public Health Solutions (PHS), a 501(c)3 non‑profit organization dedicated to improving health equity in New York City. We prioritize culturally and linguistically tailored social supports for historically underserved populations.
Compensation and Work Schedule Base pay: $24.72/hr – $27.48/hr. This range is based on your skills and experience; discuss details with a recruiter. Hybrid work schedule; 35 hours per week, typical shifts 9 AM – 7 PM, Monday–Friday.
Position Summary The Social Care Navigator engages Medicaid members in Brooklyn, Manhattan, and Queens to assess health‑related social needs and connect them to community‑based services such as food, housing, and transportation. You will use a secure online referral platform to screen, refer, and “close the loop” on referrals, documenting outcomes in the SCN data system.
Key Responsibilities
Conduct outreach to Medicaid populations in the SCN region and use a standardized screening tool to assess health‑related social needs.
Assess client eligibility and refer to appropriate community‑based social supports.
Leverage expertise to determine the most suitable resources and providers based on client needs, eligibility, and preferences.
Maintain knowledge of available services and eligibility criteria across the SCN and local social services infrastructure.
Follow up with clients to confirm needs have been addressed.
Receive training on the SCN data and IT platform and navigate the workflow efficiently.
Document outreach, screening, and referrals in the SCN data platform, following defined network policies and procedures.
Inform SCN learnings based on client experiences and insights about Medicaid population needs.
Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness.
Participate in network partner engagement meetings, staff meetings, mentoring meetings, planning meetings, and other meetings as requested.
Work closely with Navigator Supervisor to support the team in developing and revising screening and navigation workflows and implementing process improvements that enhance SCN effectiveness.
Identify and prepare participant success stories to demonstrate SCN impact and promote the network.
Provide support for team training and productivity reporting as requested by Navigator Supervisor.
Other duties as requested by Navigator Supervisor.
Qualifications and Experience
1–2 years of experience in a care navigation, coordination, or intake capacity within the human services sector or equivalent.
High degree of self‑organization and ability to work independently.
Demonstrated experience solving problems constructively.
Excellent communication and listening skills; ability to put clients at ease and show empathy.
Rapid navigation of workflows within a technology platform.
Remote work, phone, and in‑person communication with providers, network clients, and community‑based partners as needed.
Knowledge and experience working with vulnerable populations.
Enthusiasm for assisting New Yorkers of diverse backgrounds.
Eager to learn more about the NYC social services landscape and local resources available to those in need.
Desired Skills
Bachelor’s degree in community health or related coursework preferred.
Benefits
Hybrid work schedule.
Generous paid time off and holidays.
Comprehensive benefits package including medical, dental, and vision.
Flexible spending accounts and commuter benefits.
Company‑paid life insurance and disability coverage.
403(b) with employer matching and discretionary company contributions.
College savings plan.
Ongoing training and continuous opportunities for professional growth and development.
Equal Opportunity Employer PHS is a proud equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. Work schedules may vary, with shifts falling between 9 AM and 7 PM, Monday through Friday. 35 hours per week.
We look forward to learning more about you!
#J-18808-Ljbffr
Compensation and Work Schedule Base pay: $24.72/hr – $27.48/hr. This range is based on your skills and experience; discuss details with a recruiter. Hybrid work schedule; 35 hours per week, typical shifts 9 AM – 7 PM, Monday–Friday.
Position Summary The Social Care Navigator engages Medicaid members in Brooklyn, Manhattan, and Queens to assess health‑related social needs and connect them to community‑based services such as food, housing, and transportation. You will use a secure online referral platform to screen, refer, and “close the loop” on referrals, documenting outcomes in the SCN data system.
Key Responsibilities
Conduct outreach to Medicaid populations in the SCN region and use a standardized screening tool to assess health‑related social needs.
Assess client eligibility and refer to appropriate community‑based social supports.
Leverage expertise to determine the most suitable resources and providers based on client needs, eligibility, and preferences.
Maintain knowledge of available services and eligibility criteria across the SCN and local social services infrastructure.
Follow up with clients to confirm needs have been addressed.
Receive training on the SCN data and IT platform and navigate the workflow efficiently.
Document outreach, screening, and referrals in the SCN data platform, following defined network policies and procedures.
Inform SCN learnings based on client experiences and insights about Medicaid population needs.
Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness.
Participate in network partner engagement meetings, staff meetings, mentoring meetings, planning meetings, and other meetings as requested.
Work closely with Navigator Supervisor to support the team in developing and revising screening and navigation workflows and implementing process improvements that enhance SCN effectiveness.
Identify and prepare participant success stories to demonstrate SCN impact and promote the network.
Provide support for team training and productivity reporting as requested by Navigator Supervisor.
Other duties as requested by Navigator Supervisor.
Qualifications and Experience
1–2 years of experience in a care navigation, coordination, or intake capacity within the human services sector or equivalent.
High degree of self‑organization and ability to work independently.
Demonstrated experience solving problems constructively.
Excellent communication and listening skills; ability to put clients at ease and show empathy.
Rapid navigation of workflows within a technology platform.
Remote work, phone, and in‑person communication with providers, network clients, and community‑based partners as needed.
Knowledge and experience working with vulnerable populations.
Enthusiasm for assisting New Yorkers of diverse backgrounds.
Eager to learn more about the NYC social services landscape and local resources available to those in need.
Desired Skills
Bachelor’s degree in community health or related coursework preferred.
Benefits
Hybrid work schedule.
Generous paid time off and holidays.
Comprehensive benefits package including medical, dental, and vision.
Flexible spending accounts and commuter benefits.
Company‑paid life insurance and disability coverage.
403(b) with employer matching and discretionary company contributions.
College savings plan.
Ongoing training and continuous opportunities for professional growth and development.
Equal Opportunity Employer PHS is a proud equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. Work schedules may vary, with shifts falling between 9 AM and 7 PM, Monday through Friday. 35 hours per week.
We look forward to learning more about you!
#J-18808-Ljbffr