Amazon
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.
We are seeking an Area Manager to lead last mile operations in one of our Delivery Stations.
Responsibilities
Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
Presenting operational metrics regularly to the senior leadership team
Problem‑solving for closing gaps between performance and goals
Hiring and developing top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
Setting and communicating the strategy and performance goals while ensuring productivity on route is maximized through training, analysis, and feedback of performance data on a periodic basis
Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards
Proactively identifying and leading process improvement initiatives and Lean tools
Cross‑functional coordination and task tracking
Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program
Strategic planning and forecasting to appraise performance and problem resolution
Ability to manage multiple complex projects simultaneously
Management and execution of cross‑functional projects or components of large programs including data gathering, manipulation and analysis, forward‑looking supply chain approaches and communication of insights & recommendations
Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers
Ensuring procedures are followed for safety, building security and product loss prevention
The OTR team focuses on meeting our customers' expectations by providing first‑class delivery services while liaising with multiple stakeholders to do so
Qualifications
Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
3+ years of general experience
English fluency
3+ years as people manager
Preferred Qualifications
MBA or similar
Ability to deal with ambiguity
Ability to deal with changing priorities
Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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We are seeking an Area Manager to lead last mile operations in one of our Delivery Stations.
Responsibilities
Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)
Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team
Presenting operational metrics regularly to the senior leadership team
Problem‑solving for closing gaps between performance and goals
Hiring and developing top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering
Setting and communicating the strategy and performance goals while ensuring productivity on route is maximized through training, analysis, and feedback of performance data on a periodic basis
Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards
Proactively identifying and leading process improvement initiatives and Lean tools
Cross‑functional coordination and task tracking
Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program
Strategic planning and forecasting to appraise performance and problem resolution
Ability to manage multiple complex projects simultaneously
Management and execution of cross‑functional projects or components of large programs including data gathering, manipulation and analysis, forward‑looking supply chain approaches and communication of insights & recommendations
Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers
Ensuring procedures are followed for safety, building security and product loss prevention
The OTR team focuses on meeting our customers' expectations by providing first‑class delivery services while liaising with multiple stakeholders to do so
Qualifications
Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
3+ years of general experience
English fluency
3+ years as people manager
Preferred Qualifications
MBA or similar
Ability to deal with ambiguity
Ability to deal with changing priorities
Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr