Penbrothers Live
About Penbrothers
Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR, payroll, compliance, and employee engagement - creating an environment where talent can thrive and global companies can grow.
About the Client The client is a rapidly growing UK-based technology consultancy focused on network architecture, digital infrastructure, and cloud transformation. With deep expertise in designing and delivering robust, secure, and scalable network solutions, they partner with some of the world’s leading organizations in sectors such as finance, media, and enterprise technology.
About the Role Due to expansion within the existing NOC team, the team is expanding to cover 24/7. The successful candidate will be monitoring, supporting and implementing changes for our Managed Service customers.
The candidate will be based remotely and initially will cover early day shifts from 3:30 AM to 3:30 PM Philippine Time (7:30 PM – 7:30 AM London Time) and must be flexible to work during weekends and holidays. The candidate must be flexible to work any shift across a 24/7 period.
Work set‑up: 100% Work from home
Work Schedule Compressed Workweek (4 days on, 3 days off)
Rotation covers day and night shifts, with full flexibility to work any assigned pattern
Includes weekend and public holiday coverage to support a 24/7 operational setup
Work Hours Initially 7:30 AM - 7:30 PM London Time (early day shift 3:30 AM - 3:30 PM PH Time)
12‑hour shifts per day / 4 shifts per week (48 hours/week)
What you’ll do (duties and responsibilities)
Working in our Network Operations Centre as a Network Support Engineer.
Diagnose and solve problems and incidents with limited supervision and within SLAs.
Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
Troubleshoot system and network problems, ID root cause and elevate when appropriate.
Implement network changes and service improvements on customer’s equipment as required.
Work closely with the 3rd Line team to resolve complex problems.
Administer and maintain customer infrastructure via change control.
Perform RMAs, software upgrades and patch management, for several vendors.
Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
Administer and maintain the company's lab infrastructure.
Administer and maintain end user accounts, permissions, access rights and inventory.
Support our Services delivery function by generating appropriate reporting.
Working with other areas of the business to support the deployment of new products or tools.
What You Bring (skills, qualifications or experience)
MUST be CCNA certified with an ACTIVE certification working toward CCNP.
Hands‑on experience with Aruba, Cisco, Palo Alto, or Meraki. Expertise in all four systems is not required; being strong in one (ideally Aruba) with an understanding of the others is acceptable.
Customer‑centric with excellent communication skills, both written and verbal.
Must have experience in a 1st or 2nd line support role with a background in general support and operations.
Experience of working with and troubleshooting BGP.
Hands‑on experience with Switches, Routers, Firewalls and Wifi.
Knowledge and experience of ticketing/incident management systems (e.g. ServiceNow, Zendesk, or HaloITSM).
Previous experience in a similar role at an IT Solutions Provider/MSP.
Understanding of ITIL best practices. (ITIL Foundations certification desirable).
Demonstrate working under pressure and own initiative.
Flexibility to work in any shift pattern covering nights, weekends (BH) including 24/7 is essential.
Nice to Have (not required skills, but would be an added advantage)
Experience working with Fortinet, Silverpeak, Clearpass, Cisco ISE, Palo Alto, or Meraki.
ITIL Foundation V3 or V4.
Any exposure to Netbox.
Any exposure to Zabbix.
Hiring Process We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.
What You’ll Get At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast‑growing startups and dynamic companies.
Meaningful work & growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high‑growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We’ve created 1,400 Filipino jobs that empower global start‑ups to focus on growth.
#J-18808-Ljbffr
About the Client The client is a rapidly growing UK-based technology consultancy focused on network architecture, digital infrastructure, and cloud transformation. With deep expertise in designing and delivering robust, secure, and scalable network solutions, they partner with some of the world’s leading organizations in sectors such as finance, media, and enterprise technology.
About the Role Due to expansion within the existing NOC team, the team is expanding to cover 24/7. The successful candidate will be monitoring, supporting and implementing changes for our Managed Service customers.
The candidate will be based remotely and initially will cover early day shifts from 3:30 AM to 3:30 PM Philippine Time (7:30 PM – 7:30 AM London Time) and must be flexible to work during weekends and holidays. The candidate must be flexible to work any shift across a 24/7 period.
Work set‑up: 100% Work from home
Work Schedule Compressed Workweek (4 days on, 3 days off)
Rotation covers day and night shifts, with full flexibility to work any assigned pattern
Includes weekend and public holiday coverage to support a 24/7 operational setup
Work Hours Initially 7:30 AM - 7:30 PM London Time (early day shift 3:30 AM - 3:30 PM PH Time)
12‑hour shifts per day / 4 shifts per week (48 hours/week)
What you’ll do (duties and responsibilities)
Working in our Network Operations Centre as a Network Support Engineer.
Diagnose and solve problems and incidents with limited supervision and within SLAs.
Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
Troubleshoot system and network problems, ID root cause and elevate when appropriate.
Implement network changes and service improvements on customer’s equipment as required.
Work closely with the 3rd Line team to resolve complex problems.
Administer and maintain customer infrastructure via change control.
Perform RMAs, software upgrades and patch management, for several vendors.
Create technical documents, diagrams, and SOPs whilst maintaining the company's knowledge base.
Administer and maintain the company's lab infrastructure.
Administer and maintain end user accounts, permissions, access rights and inventory.
Support our Services delivery function by generating appropriate reporting.
Working with other areas of the business to support the deployment of new products or tools.
What You Bring (skills, qualifications or experience)
MUST be CCNA certified with an ACTIVE certification working toward CCNP.
Hands‑on experience with Aruba, Cisco, Palo Alto, or Meraki. Expertise in all four systems is not required; being strong in one (ideally Aruba) with an understanding of the others is acceptable.
Customer‑centric with excellent communication skills, both written and verbal.
Must have experience in a 1st or 2nd line support role with a background in general support and operations.
Experience of working with and troubleshooting BGP.
Hands‑on experience with Switches, Routers, Firewalls and Wifi.
Knowledge and experience of ticketing/incident management systems (e.g. ServiceNow, Zendesk, or HaloITSM).
Previous experience in a similar role at an IT Solutions Provider/MSP.
Understanding of ITIL best practices. (ITIL Foundations certification desirable).
Demonstrate working under pressure and own initiative.
Flexibility to work in any shift pattern covering nights, weekends (BH) including 24/7 is essential.
Nice to Have (not required skills, but would be an added advantage)
Experience working with Fortinet, Silverpeak, Clearpass, Cisco ISE, Palo Alto, or Meraki.
ITIL Foundation V3 or V4.
Any exposure to Netbox.
Any exposure to Zabbix.
Hiring Process We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.
What You’ll Get At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast‑growing startups and dynamic companies.
Meaningful work & growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
Global reach & local impact: Get to work with high‑growth startups and dynamic companies from the comfort of your own home.
Powering global startups: We’ve created 1,400 Filipino jobs that empower global start‑ups to focus on growth.
#J-18808-Ljbffr