Cutlite
Cutlite America’s (CLA) Field Service Technician (FST) will be responsible for various operational functions, including service and installation support for Cutlite Penta laser machines sold by CLA.
The main objective of the Service Team is to be a support system for assigned servicerelated customer installations, visits, remote support, and the organization of all parts orders. The FST will be assigned service-related tasks in the United States, Canada, and Mexico, as required through CLA’s relationship with Cutlite Penta, as a primary objective. The goal is to provide remarkable experiences and world-class service to all CLA’s customers with support from the corporate office in Alpharetta, Georgia.
Job Title: Field Service Technician
Department: Operations
Reports to: Service Manager
Collaborates with: Sales, Operations, Accounting, Vendors, Customers
Responsibilities
Work closely with the Service Manager and Parts Coordinator for scheduling preinstallation visits, machine installations and onsite service calls. Book travel arrangements for customer visits and submit weekly service reports. Capable of explaining all machine features and operations including flat sheet and bevel cutting. Conduct on-site & remote operator training & application support for customers. Assist with new customers during startup phase ensuring a smooth transition to production. During non-travel week or day(s), work closely with Service Manager to provide remote support to customers with questions or issues, and assist with running the lasers in the Customer Experience Center (CXC), if necessary. Coordinate customer parts needs with Parts Coordinator. Advise Parts Coordinator in maintaining tool kit and job boxes. Provide monthly expense reporting to Accounting. Support Sales team at industry trade shows. Travel to Cutlite Penta factory in Italy for on-going product training. Continuously gather and record customer service experiences to enable us to better serve our customers. Assist in updating and saving forms to SharePoint, as applicable. Forklift training and certification. Work Hours, Compensation, and Benefits
Job type:
Remote work, Monday through Friday, full-time, hourly non-exempt. Hourly range:
$30 to $40. Requirements
Authorized to work in the US. Valid driver’s license. Ability to obtain US passport. Willingness to travel up to 75% per month. Lift, bend, push and pull 50lbs. High school diploma or equivalent. 1-3 years of fiber laser experience or similar. Demonstrate exceptional customer service. Proficiency with Microsoft 365 apps such as Outlook, Word, and Excel. Apply For This Job
Name * Email * Phone * United States +1 United Kingdom +44 American Samoa +1 Antigua and Barbuda +1 Argentina +54 Aruba +297 Australia +61 Belize +501 Bermuda +1 Bolivia +591 British Indian Ocean Territory +246 British Virgin Islands +1 Burkina Faso +226 Cameroon (Cameroun) +237 Canada +1 Caribbean Netherlands +599 Chad (Tchad) +235 Chile +56 Christmas Island +61 Colombia +57 Cook Islands +682 Costa Rica +506 Cuba +53 Djibouti +253 Dominica +1 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Finland (Suomi) +358 France +33 Gabon +241 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Honduras +504 Iceland (Ísland) +354 Ireland +353 Isle of Man +44 Italy (Italia) +39 Jamaica +1 Jersey +44 Kiribati +686 Malaysia +60 Mali +223 Marshall Islands +692 Mauritius (Moris) +230 Mayotte +262 Montserrat +1 Nauru +674 Netherlands (Nederland) +31 Niue +683 Norfolk Island +672 Northern Mariana Islands +1 Norway (Norge) +47 Paraguay +595 Philippines +63 Poland (Polska) +48 Portugal +351 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 Solomon Islands +677 South Africa +27 Svalbard and Jan Mayen +47 Togo +228 Tonga +676 Turkmenistan +993 Turks and Caicos Islands +1 U.S. Virgin Islands +1 Uganda +256 United Kingdom +44 United States +1 Uruguay +598 Vanuatu +678 Wallis and Futuna (Wallis-et-Futuna) +681 Åland Islands +358 United States +1 United Kingdom +44 Afghanistan (افغانستان) +93 Albania (Shqipëri) +355 Algeria (الجزائر) +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua and Barbuda +1 Argentina +54 Armenia (Հայաստան) +374 Aruba +297 Australia +61 Austria (Österreich) +43 Azerbaijan (Azərbaycan) +994 Bahamas +1 Bahrain (البحرين) +973 Bangladesh (বাংলাদেশ) +880 Barbados +1 Belarus (Беларусь) +375 Belgium (België) +32 Belize +501 Benin (Bénin) +229 Bermuda +1 Bhutan (འབྲུག) +975 Bolivia +591 Bosnia and Herzegovina (Босна и Херцеговина) +387 Botswana +267 Brazil (Brasil) +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria (България) +359 Burkina Faso +226 Burundi (Uburundi) +257 Cambodia (កម្ពុជា) +855 Cameroon (Cameroun) +237 Canada +1 Cape Verde (Kabu Verdi) +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic (République centrafricaine) +236 Chad (Tchad) +235 Chile +56 China (中国) +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros (جزر القمر) +269 Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo) +243 Congo (Republic) (Congo-Brazzaville) +242 Cook Islands +682 Costa Rica +506 Côte d’Ivoire +225 Croatia (Hrvatska) +385 Cuba +53 Curaçao +599 Cyprus (Κύπρος) +357 Czech Republic (Česká republika) +420 Denmark (Danmark) +45 Djibouti +253 Dominica +1 Dominican Republic (República Dominicana) +1 Ecuador +593 Egypt (مصر) +20 El Salvador +503 Equatorial Guinea (Guinea Ecuatorial) +240 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Faroe Islands (Føroyar) +298 Fiji +679 Finland (Suomi) +358 France +33 French Guiana (Guyane française) +594 French Polynesia (Polynésie française) +689 Gabon +241 Gambia +220 Georgia (საქართველო) +995 Germany (Deutschland) +49 Ghana (Gaana) +233 Gibraltar +350 Greece (Ελλάδα) +30 Greenland (Kalaallit Nunaat) +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea (Guinée) +224 Guinea-Bissau (Guiné Bissau) +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong (香港) +852 Hungary (Magyarország) +36 Iceland (Ísland) +354 India (भारत) +91 Indonesia +62 Iran (ایران) +98 Iraq (العراق) +964 Ireland +353 Isle of Man +44 Israel (ישראל) +972 Italy (Italia) +39 Jamaica +1 Japan (日本) +81 Jersey +44 Jordan (الأردن) +962 Kazakhstan (Казахстан) +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait (الكويت) +965 Kyrgyzstan (Кыргызстан) +996 Laos (ລາວ) +856 Latvia (Latvija) +371 Lebanon (لبنان) +961 Lesotho +266 Liberia +231 Libya (ليبيا) +218 Liechtenstein +423 Lithuania (Lietuva) +370 Luxembourg +352 Macau (澳門) +853 Macedonia (FYROM) (Македонија) +389 Madagascar (Madagasikara) +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania (موريتانيا) +222 Mauritius (Moris) +230 Mayotte +262 Mexico (México) +52 Micronesia +691 Moldova (Republica Moldova) +373 Monaco +377 Mongolia (Монгол) +976 Montenegro (Crna Gora) +382 Montserrat +1 Morocco (المغرب) +212 Mozambique (Moçambique) +258 Myanmar (Burma) (မြန်မာ) +95 Namibia (Namibië) +264 Nauru +674 Nepal (नेपाल) +977 Netherlands (Nederland) +31 New Caledonia (Nouvelle-Calédonie) +687 New Zealand +64 Nicaragua +505 Niger (Nijar) +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea (조선 민주주의 인민 공화국) +850 Northern Mariana Islands +1 Norway (Norge) +47 Oman (عُمان) +968 Pakistan (پاکستان) +92 Palau +680 Palestine (فلسطين) +970 Panama (Panamá) +507 Papua New Guinea +675 Paraguay +595 Peru (Perú) +51 Philippines +63 Poland (Polska) +48 Portugal +351 Puerto Rico +1 Qatar (قطر) +974 Réunion (La Réunion) +262 Romania (România) +40 Russia (Россия) +7 Rwanda +250 Saint Barthélemy +590 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Martin (Saint-Martin (partie française)) +590 Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon) +508 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 São Tomé and Príncipe (São Tomé e Príncipe) +239 Saudi Arabia (المملكة العربية السعودية) +966 Senegal (Sénégal) +221 Serbia (Србија) +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia (Slovensko) +421 Slovenia (Slovenija) +386 Solomon Islands +677 Somalia (Soomaaliya) +252 South Africa +27 South Korea (대한민국) +82 South Sudan (جنوب السودان) +211 Spain (España) +34 Sri Lanka (ශ්රී ලංකාව) +94 Sudan (السودان) +249 Suriname +597 Svalbard and Jan Mayen +47 Swaziland +268 Sweden (Sverige) +46 Switzerland (Schweiz) +41 Syria (سوريا) +963 Taiwan (台灣) +886 Tajikistan +992 Tanzania +255 Thailand (ไทย) +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad and Tobago +1 Tunisia (تونس) +216 Turkey (Türkiye) +90 Turkmenistan +993 Turks and Caicos Islands +1 Tuvalu +688 U.S. Virgin Islands +1 Uganda +256 Ukraine (Україна) +380 United Arab Emirates (الإمارات العربية المتحدة) +971 United Kingdom +44 United States +1 Uruguay +598 Uzbekistan (Oʻzbekiston) +998 Vanuatu +678 Vatican City (Città del Vaticano) +39 Venezuela +58 Vietnam (Việt Nam) +84 Wallis and Futuna (Wallis-et-Futuna) +681 Western Sahara (الصحراء الغربية) +212 Yemen (اليمن) +967 Zambia +260 Zimbabwe +263 Åland Islands +358 A valid phone number is required. Authorized to Work in the US. * Yes No Valid Driver's License * Yes No Willingness to Travel up to 75% per Month * Yes No Lift, bend, push and pull 50lbs? * Yes No High school diploma or equivalent? * Yes No 1-3 years of fiber laser experience or similar? *
#J-18808-Ljbffr
Work closely with the Service Manager and Parts Coordinator for scheduling preinstallation visits, machine installations and onsite service calls. Book travel arrangements for customer visits and submit weekly service reports. Capable of explaining all machine features and operations including flat sheet and bevel cutting. Conduct on-site & remote operator training & application support for customers. Assist with new customers during startup phase ensuring a smooth transition to production. During non-travel week or day(s), work closely with Service Manager to provide remote support to customers with questions or issues, and assist with running the lasers in the Customer Experience Center (CXC), if necessary. Coordinate customer parts needs with Parts Coordinator. Advise Parts Coordinator in maintaining tool kit and job boxes. Provide monthly expense reporting to Accounting. Support Sales team at industry trade shows. Travel to Cutlite Penta factory in Italy for on-going product training. Continuously gather and record customer service experiences to enable us to better serve our customers. Assist in updating and saving forms to SharePoint, as applicable. Forklift training and certification. Work Hours, Compensation, and Benefits
Job type:
Remote work, Monday through Friday, full-time, hourly non-exempt. Hourly range:
$30 to $40. Requirements
Authorized to work in the US. Valid driver’s license. Ability to obtain US passport. Willingness to travel up to 75% per month. Lift, bend, push and pull 50lbs. High school diploma or equivalent. 1-3 years of fiber laser experience or similar. Demonstrate exceptional customer service. Proficiency with Microsoft 365 apps such as Outlook, Word, and Excel. Apply For This Job
Name * Email * Phone * United States +1 United Kingdom +44 American Samoa +1 Antigua and Barbuda +1 Argentina +54 Aruba +297 Australia +61 Belize +501 Bermuda +1 Bolivia +591 British Indian Ocean Territory +246 British Virgin Islands +1 Burkina Faso +226 Cameroon (Cameroun) +237 Canada +1 Caribbean Netherlands +599 Chad (Tchad) +235 Chile +56 Christmas Island +61 Colombia +57 Cook Islands +682 Costa Rica +506 Cuba +53 Djibouti +253 Dominica +1 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Finland (Suomi) +358 France +33 Gabon +241 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Honduras +504 Iceland (Ísland) +354 Ireland +353 Isle of Man +44 Italy (Italia) +39 Jamaica +1 Jersey +44 Kiribati +686 Malaysia +60 Mali +223 Marshall Islands +692 Mauritius (Moris) +230 Mayotte +262 Montserrat +1 Nauru +674 Netherlands (Nederland) +31 Niue +683 Norfolk Island +672 Northern Mariana Islands +1 Norway (Norge) +47 Paraguay +595 Philippines +63 Poland (Polska) +48 Portugal +351 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 Solomon Islands +677 South Africa +27 Svalbard and Jan Mayen +47 Togo +228 Tonga +676 Turkmenistan +993 Turks and Caicos Islands +1 U.S. Virgin Islands +1 Uganda +256 United Kingdom +44 United States +1 Uruguay +598 Vanuatu +678 Wallis and Futuna (Wallis-et-Futuna) +681 Åland Islands +358 United States +1 United Kingdom +44 Afghanistan (افغانستان) +93 Albania (Shqipëri) +355 Algeria (الجزائر) +213 American Samoa +1 Andorra +376 Angola +244 Anguilla +1 Antigua and Barbuda +1 Argentina +54 Armenia (Հայաստան) +374 Aruba +297 Australia +61 Austria (Österreich) +43 Azerbaijan (Azərbaycan) +994 Bahamas +1 Bahrain (البحرين) +973 Bangladesh (বাংলাদেশ) +880 Barbados +1 Belarus (Беларусь) +375 Belgium (België) +32 Belize +501 Benin (Bénin) +229 Bermuda +1 Bhutan (འབྲུག) +975 Bolivia +591 Bosnia and Herzegovina (Босна и Херцеговина) +387 Botswana +267 Brazil (Brasil) +55 British Indian Ocean Territory +246 British Virgin Islands +1 Brunei +673 Bulgaria (България) +359 Burkina Faso +226 Burundi (Uburundi) +257 Cambodia (កម្ពុជា) +855 Cameroon (Cameroun) +237 Canada +1 Cape Verde (Kabu Verdi) +238 Caribbean Netherlands +599 Cayman Islands +1 Central African Republic (République centrafricaine) +236 Chad (Tchad) +235 Chile +56 China (中国) +86 Christmas Island +61 Cocos (Keeling) Islands +61 Colombia +57 Comoros (جزر القمر) +269 Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo) +243 Congo (Republic) (Congo-Brazzaville) +242 Cook Islands +682 Costa Rica +506 Côte d’Ivoire +225 Croatia (Hrvatska) +385 Cuba +53 Curaçao +599 Cyprus (Κύπρος) +357 Czech Republic (Česká republika) +420 Denmark (Danmark) +45 Djibouti +253 Dominica +1 Dominican Republic (República Dominicana) +1 Ecuador +593 Egypt (مصر) +20 El Salvador +503 Equatorial Guinea (Guinea Ecuatorial) +240 Eritrea +291 Estonia (Eesti) +372 Ethiopia +251 Falkland Islands (Islas Malvinas) +500 Faroe Islands (Føroyar) +298 Fiji +679 Finland (Suomi) +358 France +33 French Guiana (Guyane française) +594 French Polynesia (Polynésie française) +689 Gabon +241 Gambia +220 Georgia (საქართველო) +995 Germany (Deutschland) +49 Ghana (Gaana) +233 Gibraltar +350 Greece (Ελλάδα) +30 Greenland (Kalaallit Nunaat) +299 Grenada +1 Guadeloupe +590 Guam +1 Guatemala +502 Guernsey +44 Guinea (Guinée) +224 Guinea-Bissau (Guiné Bissau) +245 Guyana +592 Haiti +509 Honduras +504 Hong Kong (香港) +852 Hungary (Magyarország) +36 Iceland (Ísland) +354 India (भारत) +91 Indonesia +62 Iran (ایران) +98 Iraq (العراق) +964 Ireland +353 Isle of Man +44 Israel (ישראל) +972 Italy (Italia) +39 Jamaica +1 Japan (日本) +81 Jersey +44 Jordan (الأردن) +962 Kazakhstan (Казахстан) +7 Kenya +254 Kiribati +686 Kosovo +383 Kuwait (الكويت) +965 Kyrgyzstan (Кыргызстан) +996 Laos (ລາວ) +856 Latvia (Latvija) +371 Lebanon (لبنان) +961 Lesotho +266 Liberia +231 Libya (ليبيا) +218 Liechtenstein +423 Lithuania (Lietuva) +370 Luxembourg +352 Macau (澳門) +853 Macedonia (FYROM) (Македонија) +389 Madagascar (Madagasikara) +261 Malawi +265 Malaysia +60 Maldives +960 Mali +223 Malta +356 Marshall Islands +692 Martinique +596 Mauritania (موريتانيا) +222 Mauritius (Moris) +230 Mayotte +262 Mexico (México) +52 Micronesia +691 Moldova (Republica Moldova) +373 Monaco +377 Mongolia (Монгол) +976 Montenegro (Crna Gora) +382 Montserrat +1 Morocco (المغرب) +212 Mozambique (Moçambique) +258 Myanmar (Burma) (မြန်မာ) +95 Namibia (Namibië) +264 Nauru +674 Nepal (नेपाल) +977 Netherlands (Nederland) +31 New Caledonia (Nouvelle-Calédonie) +687 New Zealand +64 Nicaragua +505 Niger (Nijar) +227 Nigeria +234 Niue +683 Norfolk Island +672 North Korea (조선 민주주의 인민 공화국) +850 Northern Mariana Islands +1 Norway (Norge) +47 Oman (عُمان) +968 Pakistan (پاکستان) +92 Palau +680 Palestine (فلسطين) +970 Panama (Panamá) +507 Papua New Guinea +675 Paraguay +595 Peru (Perú) +51 Philippines +63 Poland (Polska) +48 Portugal +351 Puerto Rico +1 Qatar (قطر) +974 Réunion (La Réunion) +262 Romania (România) +40 Russia (Россия) +7 Rwanda +250 Saint Barthélemy +590 Saint Helena +290 Saint Kitts and Nevis +1 Saint Lucia +1 Saint Martin (Saint-Martin (partie française)) +590 Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon) +508 Saint Vincent and the Grenadines +1 Samoa +685 San Marino +378 São Tomé and Príncipe (São Tomé e Príncipe) +239 Saudi Arabia (المملكة العربية السعودية) +966 Senegal (Sénégal) +221 Serbia (Србија) +381 Seychelles +248 Sierra Leone +232 Singapore +65 Sint Maarten +1 Slovakia (Slovensko) +421 Slovenia (Slovenija) +386 Solomon Islands +677 Somalia (Soomaaliya) +252 South Africa +27 South Korea (대한민국) +82 South Sudan (جنوب السودان) +211 Spain (España) +34 Sri Lanka (ශ්රී ලංකාව) +94 Sudan (السودان) +249 Suriname +597 Svalbard and Jan Mayen +47 Swaziland +268 Sweden (Sverige) +46 Switzerland (Schweiz) +41 Syria (سوريا) +963 Taiwan (台灣) +886 Tajikistan +992 Tanzania +255 Thailand (ไทย) +66 Timor-Leste +670 Togo +228 Tokelau +690 Tonga +676 Trinidad and Tobago +1 Tunisia (تونس) +216 Turkey (Türkiye) +90 Turkmenistan +993 Turks and Caicos Islands +1 Tuvalu +688 U.S. Virgin Islands +1 Uganda +256 Ukraine (Україна) +380 United Arab Emirates (الإمارات العربية المتحدة) +971 United Kingdom +44 United States +1 Uruguay +598 Uzbekistan (Oʻzbekiston) +998 Vanuatu +678 Vatican City (Città del Vaticano) +39 Venezuela +58 Vietnam (Việt Nam) +84 Wallis and Futuna (Wallis-et-Futuna) +681 Western Sahara (الصحراء الغربية) +212 Yemen (اليمن) +967 Zambia +260 Zimbabwe +263 Åland Islands +358 A valid phone number is required. Authorized to Work in the US. * Yes No Valid Driver's License * Yes No Willingness to Travel up to 75% per Month * Yes No Lift, bend, push and pull 50lbs? * Yes No High school diploma or equivalent? * Yes No 1-3 years of fiber laser experience or similar? *
#J-18808-Ljbffr