Volunteers of America Chesapeake & Carolinas
SSVF Carolinas Case Manager - Durham (60842)
Volunteers of America Chesapeake & Carolinas, Durham, North Carolina, United States, 27703
SSVF Carolinas Case Manager - Durham (60842)
Volunteers of America Chesapeake & Carolinas
Pay Range
Base: $47,000.00 /yr – $47,500.00 /yr
Job Details
Job Title: Case Manager
Group: Programs
Department: Supportive Services for Veteran Families (SSVF)
Region: NC
Location: NC regional offices (Durham, Fayetteville, Rocky Mount, or Salisbury)
Classification: Non‑Exempt
Status: Full Time
Reports to: Team Lead
Travel: Telework capacity and travel within MD, VA, DC and the Carolinas as needed
Company Overview Volunteers of America Chesapeake & Carolinas empowers self‑reliance and inspires hope. As a church without walls, we provide personalized housing, ministry, health, and human services to vulnerable individuals, families, and the community. Founded in 1896 in Baltimore, MD, by social reformers Ballington and Maud Booth, we are one of the nation’s largest and most comprehensive human services organizations.
Through a dedicated team of more than 850 employees and thousands of volunteers, we deliver critical care, support services, and hope to thousands each year throughout Virginia, Maryland, the District of Columbia, and the Carolinas. We believe our employees drive success and pursue diversity, equity, and inclusion to attract, engage, and retain qualified, compassionate individuals.
Job Summary Provide day‑to‑day support and services for participating veteran households. Requires experience in homelessness prevention, rapid re‑housing, and transitional supportive services. Coordinate outreach, assess clients, develop comprehensive Family Services Plans, and facilitate case management, advocacy, and wrap‑around supports with the VA and community partners.
Responsibilities
Coordinate outreach efforts for the SSVF Program, including establishing an outreach plan to target the three participant categories per SSVF guidelines.
Develop a schedule to visit the VA, shelters, and other venues where homeless and low‑income veteran families congregate, and maintain communication with VA and key housing and community providers.
Screen potential program participants for program eligibility using VA‑approved forms and verify information with applicable agencies.
Conduct housing and comprehensive supportive services assessments and develop comprehensive Family Services Plans.
Provide service coordination between the program and community partners for persons served and their families/supporters.
Work with persons served, family members, collaborating housing agencies, and professionals to revise service plans and develop placement, stabilization, and follow‑up plans.
Provide or arrange for housing support and wrap‑around services, including connections to all eligible VA and mainstream resources to support transition to or maintenance of permanent housing.
Travel to housing sites to support persons served, monitor progress, and address any health, behavioral, or life‑skills issues.
Communicate effectively (under confidentiality rules) with the client service team to rapidly address and correct issues with services or supports—especially living skills, employment, education, family, and socialization.
Ensure appropriate use of and documentation of any temporary financial assistance.
Ensure veterans and families receive services that support rapid re‑housing—addressing assessed needs, promoting healthy decision‑making, securing financial independence, and fostering relationships in the community.
Ensure participant category reassessments are completed per SSVF requirements.
Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning.
Complete all appropriate reporting in HMIS and other systems as required.
Complete other duties as needed and requested.
Effect On End Result
Veteran housing, employment, family, social support, and life‑skill issues are rapidly addressed and supports are adapted to maintain housing, financial stability, and community integration.
Veterans receive appropriate transition and service plans and supports.
Client file documentation is complete and timely, and statistical information is documented and reported.
Qualifications
Bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services.
Preferred Experience
Experience working with homeless individuals and families, including veterans.
Other Requirements
This position requires driving a personal vehicle for company business. Must meet Agency MVR guidelines.
Valid driver’s license in the jurisdiction of residence.
Vehicle liability coverage if personal vehicle is used (occasionally may need to transport clients).
May be required to drive a van.
Acceptable criminal background check, OIG exclusion check.
Negative drug screening.
CPR/First Aid certification must be acquired and maintained once employed.
Physical Requirements
Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
Physical ability to travel to assigned locations, stand, stoop, bend, reach, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities, and operate office equipment.
Operating office equipment requiring continuous or repetitive hand/arm movements.
Ability to remain in a sitting position for extended periods of time.
Other Duties Job description is not intended to list every activity, responsibility, or duty required. Duties may change with or without notice.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: Individual and Family Services
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Pay Range
Base: $47,000.00 /yr – $47,500.00 /yr
Job Details
Job Title: Case Manager
Group: Programs
Department: Supportive Services for Veteran Families (SSVF)
Region: NC
Location: NC regional offices (Durham, Fayetteville, Rocky Mount, or Salisbury)
Classification: Non‑Exempt
Status: Full Time
Reports to: Team Lead
Travel: Telework capacity and travel within MD, VA, DC and the Carolinas as needed
Company Overview Volunteers of America Chesapeake & Carolinas empowers self‑reliance and inspires hope. As a church without walls, we provide personalized housing, ministry, health, and human services to vulnerable individuals, families, and the community. Founded in 1896 in Baltimore, MD, by social reformers Ballington and Maud Booth, we are one of the nation’s largest and most comprehensive human services organizations.
Through a dedicated team of more than 850 employees and thousands of volunteers, we deliver critical care, support services, and hope to thousands each year throughout Virginia, Maryland, the District of Columbia, and the Carolinas. We believe our employees drive success and pursue diversity, equity, and inclusion to attract, engage, and retain qualified, compassionate individuals.
Job Summary Provide day‑to‑day support and services for participating veteran households. Requires experience in homelessness prevention, rapid re‑housing, and transitional supportive services. Coordinate outreach, assess clients, develop comprehensive Family Services Plans, and facilitate case management, advocacy, and wrap‑around supports with the VA and community partners.
Responsibilities
Coordinate outreach efforts for the SSVF Program, including establishing an outreach plan to target the three participant categories per SSVF guidelines.
Develop a schedule to visit the VA, shelters, and other venues where homeless and low‑income veteran families congregate, and maintain communication with VA and key housing and community providers.
Screen potential program participants for program eligibility using VA‑approved forms and verify information with applicable agencies.
Conduct housing and comprehensive supportive services assessments and develop comprehensive Family Services Plans.
Provide service coordination between the program and community partners for persons served and their families/supporters.
Work with persons served, family members, collaborating housing agencies, and professionals to revise service plans and develop placement, stabilization, and follow‑up plans.
Provide or arrange for housing support and wrap‑around services, including connections to all eligible VA and mainstream resources to support transition to or maintenance of permanent housing.
Travel to housing sites to support persons served, monitor progress, and address any health, behavioral, or life‑skills issues.
Communicate effectively (under confidentiality rules) with the client service team to rapidly address and correct issues with services or supports—especially living skills, employment, education, family, and socialization.
Ensure appropriate use of and documentation of any temporary financial assistance.
Ensure veterans and families receive services that support rapid re‑housing—addressing assessed needs, promoting healthy decision‑making, securing financial independence, and fostering relationships in the community.
Ensure participant category reassessments are completed per SSVF requirements.
Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning.
Complete all appropriate reporting in HMIS and other systems as required.
Complete other duties as needed and requested.
Effect On End Result
Veteran housing, employment, family, social support, and life‑skill issues are rapidly addressed and supports are adapted to maintain housing, financial stability, and community integration.
Veterans receive appropriate transition and service plans and supports.
Client file documentation is complete and timely, and statistical information is documented and reported.
Qualifications
Bachelor’s degree in counseling psychology, rehabilitative counseling, or related human services.
Preferred Experience
Experience working with homeless individuals and families, including veterans.
Other Requirements
This position requires driving a personal vehicle for company business. Must meet Agency MVR guidelines.
Valid driver’s license in the jurisdiction of residence.
Vehicle liability coverage if personal vehicle is used (occasionally may need to transport clients).
May be required to drive a van.
Acceptable criminal background check, OIG exclusion check.
Negative drug screening.
CPR/First Aid certification must be acquired and maintained once employed.
Physical Requirements
Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
Physical ability to travel to assigned locations, stand, stoop, bend, reach, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities, and operate office equipment.
Operating office equipment requiring continuous or repetitive hand/arm movements.
Ability to remain in a sitting position for extended periods of time.
Other Duties Job description is not intended to list every activity, responsibility, or duty required. Duties may change with or without notice.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries: Individual and Family Services
#J-18808-Ljbffr