Moses/Weitzman Health System
Patient Services Associate - Bristol - Full-Time - Bilingual (Spanish & English)
Moses/Weitzman Health System, Bristol, Connecticut, us, 06010
Position: Patient Services Associate – Bilingual (Spanish & English)
Location: Community Health Center of Bristol, Bristol, Connecticut
Employment Type: Full Time
Hourly Rate: $21.00/hr
Job Description The Patient Services Associate serves as the first point of contact for patients, ensuring exceptional customer service, efficient scheduling, accurate data entry, and compliance with HIPAA principles while supporting the team in driving patient satisfaction and organization goals.
Role and Responsibilities Patient Experience:
Provide exceptional customer service to all patients, visitors, and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily
Insurance:
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end‑of‑day reporting and ensure records are balanced
Phones:
Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC indexing protocols
HIPAA:
Consistently ensure and maintain patient confidentiality
Other:
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associate's degree in medical office or healthcare related field required
Bilingual Spanish speaking required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi‑task
Problem‑solving and critical‑thinking skills
Excellent organizational skills
Healthcare experience in medical, dental, or behavioral health preferred
Experience with Microsoft PowerPoint, Excel, Word preferred
Physical Requirements / Work Environment
Hours vary; schedules range Monday‑Friday 7 am‑7 pm and Saturdays
Minimal physical effort; must be able to operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Health & Wellness – medical plans with Health Spending and Flexible Spending Accounts, Health Reimbursement Arrangement, dental and vision plans
Wellness incentive program
Life and disability insurance
Voluntary life, accident, critical illness, auto, identity theft, pet, and homeowner’s insurance, legal services
403(b) plan with discretionary company match after 1 year of employment
Paid time off, parental leave, paid holidays, employee assistance programs
Tuition reimbursement for professional and educational advancement
Organization Information Community Health Center of Bristol, Bristol, Connecticut
Seniority Level: Entry level
Job Function: Health Care Provider
Industries: Administrative and Support Services
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Location: Community Health Center of Bristol, Bristol, Connecticut
Employment Type: Full Time
Hourly Rate: $21.00/hr
Job Description The Patient Services Associate serves as the first point of contact for patients, ensuring exceptional customer service, efficient scheduling, accurate data entry, and compliance with HIPAA principles while supporting the team in driving patient satisfaction and organization goals.
Role and Responsibilities Patient Experience:
Provide exceptional customer service to all patients, visitors, and callers
Oversee the safe, efficient, and comfortable atmosphere of the reception area
Greet patients and other visitors to the agency and assist them as appropriate
Review schedules daily to ensure accuracy and fill appointment opportunities
Schedule and reschedule appointments in accordance with CHC scheduling guidelines
Collect, verify, update and document patient demographics, insurance information and forms
Reconcile patient visits daily
Insurance:
Verify active insurance coverage and status and update information as necessary
Collect patient payments, balances and copays
Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
Complete end‑of‑day reporting and ensure records are balanced
Phones:
Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC indexing protocols
HIPAA:
Consistently ensure and maintain patient confidentiality
Other:
Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
Support manager in monitoring inventory of supplies for the office
Meet and exceed assigned individual and departmental goals
Other duties and projects as assigned
Qualifications
Associate's degree in medical office or healthcare related field required
Bilingual Spanish speaking required
Exceptional customer service skills
Excellent verbal and written communication skills
Proven ability to multi‑task
Problem‑solving and critical‑thinking skills
Excellent organizational skills
Healthcare experience in medical, dental, or behavioral health preferred
Experience with Microsoft PowerPoint, Excel, Word preferred
Physical Requirements / Work Environment
Hours vary; schedules range Monday‑Friday 7 am‑7 pm and Saturdays
Minimal physical effort; must be able to operate computer and telephone continuously
Regular regional travel as necessary
Benefits
Health & Wellness – medical plans with Health Spending and Flexible Spending Accounts, Health Reimbursement Arrangement, dental and vision plans
Wellness incentive program
Life and disability insurance
Voluntary life, accident, critical illness, auto, identity theft, pet, and homeowner’s insurance, legal services
403(b) plan with discretionary company match after 1 year of employment
Paid time off, parental leave, paid holidays, employee assistance programs
Tuition reimbursement for professional and educational advancement
Organization Information Community Health Center of Bristol, Bristol, Connecticut
Seniority Level: Entry level
Job Function: Health Care Provider
Industries: Administrative and Support Services
MWHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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