The People Concern
Clinical Case Manager, Permanent Supportive Housing- Downtown
Reports to:
Program Manager
Location:
Downtown Los Angeles, CA
Schedule:
Monday - Friday 8:00 am - 4:30 pm
Status:
Full time, Non-Exempt
Basic Benefits:
Medical, Dental Vision, Retirement Planning (403b)
SUMMARY As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Clinical Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Clinical Case Manager will work with clients to provide intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Client remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.
ESSENTIAL DUTIES & RESPONSIBILITIES
Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use. Assess mental health service needs of clients and provide therapeutic services or link to appropriate entity
Provide crisis intervention and safety assessments to clients on caseload
Link clients with appropriate medical, mental health, substance abuse, and vocational resources
Assist clients in obtaining all benefits to which they are entitled
Opportunities to create and facilitate support groups focusing on housing stability, community integration and improvement of mental health
Ensure services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized goal plans designed to improve quality of life and improved health outcomes
Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
Maintain confidentiality of client files per HIPAA and all applicable guidelines
Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings
Participate in weekly individual and group clinical supervision
QUALIFICATIONS
MSW, MFT or LPC who is BBS eligible (supervision hours are available for this position)
Registered with the board of behavioral sciences or ability to do so within the first 2 months of employment
Demonstrated knowledge of clinical case management
At least one year experience working with clients experiencing homelessness and with mental illness, chronic health issues, and substance use disorders.
Knowledge of community resources
Able to work in a high-tolerance, harm reduction model with individuals who have multiple barriers
Strong clinical, team-building, charting, and non-violent crisis intervention skills
Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
Detail oriented with strong time management, organizational, written, verbal, critical thinking and interpersonal skills
Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
Able to transport clients in your vehicle
Minimum 30 WPM typing speed preferred
WORK ENVIRONMENT
Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Respond in a timely manner in all aspects of communication
Work with minimum supervision
Perform other duties as assigned
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b)
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
Modern Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based?on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.??
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Reports to:
Program Manager
Location:
Downtown Los Angeles, CA
Schedule:
Monday - Friday 8:00 am - 4:30 pm
Status:
Full time, Non-Exempt
Basic Benefits:
Medical, Dental Vision, Retirement Planning (403b)
SUMMARY As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Clinical Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Clinical Case Manager will work with clients to provide intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Client remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.
ESSENTIAL DUTIES & RESPONSIBILITIES
Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use. Assess mental health service needs of clients and provide therapeutic services or link to appropriate entity
Provide crisis intervention and safety assessments to clients on caseload
Link clients with appropriate medical, mental health, substance abuse, and vocational resources
Assist clients in obtaining all benefits to which they are entitled
Opportunities to create and facilitate support groups focusing on housing stability, community integration and improvement of mental health
Ensure services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized goal plans designed to improve quality of life and improved health outcomes
Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
Maintain confidentiality of client files per HIPAA and all applicable guidelines
Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings
Participate in weekly individual and group clinical supervision
QUALIFICATIONS
MSW, MFT or LPC who is BBS eligible (supervision hours are available for this position)
Registered with the board of behavioral sciences or ability to do so within the first 2 months of employment
Demonstrated knowledge of clinical case management
At least one year experience working with clients experiencing homelessness and with mental illness, chronic health issues, and substance use disorders.
Knowledge of community resources
Able to work in a high-tolerance, harm reduction model with individuals who have multiple barriers
Strong clinical, team-building, charting, and non-violent crisis intervention skills
Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
Detail oriented with strong time management, organizational, written, verbal, critical thinking and interpersonal skills
Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
Able to transport clients in your vehicle
Minimum 30 WPM typing speed preferred
WORK ENVIRONMENT
Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Respond in a timely manner in all aspects of communication
Work with minimum supervision
Perform other duties as assigned
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b)
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
Modern Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based?on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.??
#J-18808-Ljbffr