Straumann Group
Clinical Support Specialist - South Central
Straumann Group, Fort Worth, Texas, United States, 76102
Clinical Support Specialist - South Central
Position Summary: The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in formal education environments, small group or individual presentations in clinical settings. The CSS provides instruction based on the indications for use (IFUs) for both surgical and restorative workflows, digital solutions and overdenture procedures. The role also supports new products and clinical troubleshooting and requires field‑based travel (up to ~70%).
Job Responsibilities
Provide clinical demonstrations and instruction on Straumann products, including indications for use, features, and clinical benefits.
Deliver in‑service education for new and existing customers to increase product satisfaction and adoption.
Offer ongoing chairside and virtual support for doctors and clinical teams including restorative workflows, digital workflows, and treatment planning.
Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, either independently or in coordination with a Territory Manager.
Facilitate clinical use of new products and enhancements and gather feedback to share best practices.
Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support and coordinate rollout of new products.
Co‑travel with Territory Managers to provide coaching and support to clinical teams.
Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
Identify opportunities to increase share of wallet and expand product usage.
Provide clear and consistent feedback from clinics to the DSO Customer Success Management team and leadership.
Share best practices for product usage, practice integration, and clinical workflows.
Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
Represent Straumann Group at the DSO’s annual conference.
Discuss treatment plans and restorative options with doctors to support optimal outcomes.
Collaborate with Marketing on training materials, presentations, and educational content.
Other duties as assigned.
Management Responsibilities None.
Physical Attributes
General physical demands of clinical/training environments; no unusual requirements.
Work Environment
Field‑based role requiring frequent travel (up to ~70%).
Support multiple partners, clinics, and stakeholders.
Minimum Qualifications
Bachelor’s degree in Business, Marketing, Communication, Dental Science, or related field, OR RDH, CDT or Dental Assistant certification.
3+ years clinical experience in a dental environment; dental implant experience.
Valid driver’s license.
Preferred Qualifications
Dental laboratory experience or CDT accreditation beneficial.
Experience in treatment planning and case planning.
Experience in DSOs or high‑volume implant practices.
Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
Strong interpersonal, verbal, and written communication skills.
Ability to work independently, manage multiple priorities, and perform under deadline pressure.
Strong organizational and planning skills with high attention to detail.
Demonstrated ability to educate group audiences and individuals effectively.
Ability to work with diverse customer groups—clinical and non‑clinical.
Strategic thinking and strong business acumen.
Proficiency in Microsoft Office Suite.
Player‑learner mindset and willingness to adopt new digital tools and workflows.
Salary $90,000 - $100,000 per year (geographically adjusted).
Benefits
Competitive total compensation plans including discretionary bonus or Performance Share Units.
401(k) plan with employer match.
Health, dental, and vision insurance packages; Straumann contributes to premiums.
Generous PTO allowance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: United States: Abilene (TX), Albuquerque (NM), Amarillo (TX), Arlington (TX), Austin (TX), Dallas (TX), El Paso (TX), Fort Worth (TX), Houston (TX), Irving (TX), Las Vegas (NV), Mansfield (TX), Mesa (AZ), Midland (TX), Phoenix (AZ), San Antonio (TX), Waco (TX).
Travel Percentage: up to 70%
Requisition ID: 19628
Senior Level: Mid‑Senior level
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Job Responsibilities
Provide clinical demonstrations and instruction on Straumann products, including indications for use, features, and clinical benefits.
Deliver in‑service education for new and existing customers to increase product satisfaction and adoption.
Offer ongoing chairside and virtual support for doctors and clinical teams including restorative workflows, digital workflows, and treatment planning.
Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, either independently or in coordination with a Territory Manager.
Facilitate clinical use of new products and enhancements and gather feedback to share best practices.
Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support and coordinate rollout of new products.
Co‑travel with Territory Managers to provide coaching and support to clinical teams.
Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
Identify opportunities to increase share of wallet and expand product usage.
Provide clear and consistent feedback from clinics to the DSO Customer Success Management team and leadership.
Share best practices for product usage, practice integration, and clinical workflows.
Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
Represent Straumann Group at the DSO’s annual conference.
Discuss treatment plans and restorative options with doctors to support optimal outcomes.
Collaborate with Marketing on training materials, presentations, and educational content.
Other duties as assigned.
Management Responsibilities None.
Physical Attributes
General physical demands of clinical/training environments; no unusual requirements.
Work Environment
Field‑based role requiring frequent travel (up to ~70%).
Support multiple partners, clinics, and stakeholders.
Minimum Qualifications
Bachelor’s degree in Business, Marketing, Communication, Dental Science, or related field, OR RDH, CDT or Dental Assistant certification.
3+ years clinical experience in a dental environment; dental implant experience.
Valid driver’s license.
Preferred Qualifications
Dental laboratory experience or CDT accreditation beneficial.
Experience in treatment planning and case planning.
Experience in DSOs or high‑volume implant practices.
Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
Strong interpersonal, verbal, and written communication skills.
Ability to work independently, manage multiple priorities, and perform under deadline pressure.
Strong organizational and planning skills with high attention to detail.
Demonstrated ability to educate group audiences and individuals effectively.
Ability to work with diverse customer groups—clinical and non‑clinical.
Strategic thinking and strong business acumen.
Proficiency in Microsoft Office Suite.
Player‑learner mindset and willingness to adopt new digital tools and workflows.
Salary $90,000 - $100,000 per year (geographically adjusted).
Benefits
Competitive total compensation plans including discretionary bonus or Performance Share Units.
401(k) plan with employer match.
Health, dental, and vision insurance packages; Straumann contributes to premiums.
Generous PTO allowance.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: United States: Abilene (TX), Albuquerque (NM), Amarillo (TX), Arlington (TX), Austin (TX), Dallas (TX), El Paso (TX), Fort Worth (TX), Houston (TX), Irving (TX), Las Vegas (NV), Mansfield (TX), Mesa (AZ), Midland (TX), Phoenix (AZ), San Antonio (TX), Waco (TX).
Travel Percentage: up to 70%
Requisition ID: 19628
Senior Level: Mid‑Senior level
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