Simplot Company
The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.
Summary The HR Solutions Analyst is the first point of contact for employee HR related inquiries that cannot be solved through employee self-service. The HR Solutions Analyst will play a key role in delivering a positive employee experience by providing outstanding customer service for HR related processes through inquiry management and resolution, researching solutions, and escalating complex inquiries to appropriate parties as needed.
This position will support HR Solutions activities for employees located in Mexico, Argentina and Brazil, US and Canada. Fluency in English and Spanish is required.
Key Responsibilities
Serve as first point of contact for HR customer inquiries via various intake channels (e.g. phone, ticketing system)
Provide guidance to customers on HR procedures and compliance
Research customer requests to ensure accurate information and resolutions are provided
Collects, validates, analyzes, and processes data for established HR procedures
Assists with preparation of internal communication regarding HR procedures and compliance
Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
Creating, updating and retiring service center knowledge documentation
Facilitate inquiries to and from vendors
Escalate Tier 2 inquiries to HRS Administrator
Escalate unresolved issues to COE or Business HR
Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
Demonstrate a level of maturity and expertise to support customer’s holistic issue
Support transactional activities as required during times when inquiry volume is low
Surface process improvement and service offering changes
Typical Education Bachelor's Degree (B.A. or B.S.) from 4 year college or university
3+ years related experience and/or training
Other Information The preferred candidate will have:
Bilingual (Spanish/English)- exceptional verbal and written communication skills in English and Spanish
HR and HRIS experience
Demonstrated effective customer service
Proficiency with Microsoft Office products
Strong organizational skills and attention to detail
Experience working successfully in a collaborative, team-oriented environment
This position is based at our Global Headquarters in Boise, ID. Candidates must be able to work Monday through Friday, 8:00am – 5:00pm
The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
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Summary The HR Solutions Analyst is the first point of contact for employee HR related inquiries that cannot be solved through employee self-service. The HR Solutions Analyst will play a key role in delivering a positive employee experience by providing outstanding customer service for HR related processes through inquiry management and resolution, researching solutions, and escalating complex inquiries to appropriate parties as needed.
This position will support HR Solutions activities for employees located in Mexico, Argentina and Brazil, US and Canada. Fluency in English and Spanish is required.
Key Responsibilities
Serve as first point of contact for HR customer inquiries via various intake channels (e.g. phone, ticketing system)
Provide guidance to customers on HR procedures and compliance
Research customer requests to ensure accurate information and resolutions are provided
Collects, validates, analyzes, and processes data for established HR procedures
Assists with preparation of internal communication regarding HR procedures and compliance
Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
Creating, updating and retiring service center knowledge documentation
Facilitate inquiries to and from vendors
Escalate Tier 2 inquiries to HRS Administrator
Escalate unresolved issues to COE or Business HR
Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
Demonstrate a level of maturity and expertise to support customer’s holistic issue
Support transactional activities as required during times when inquiry volume is low
Surface process improvement and service offering changes
Typical Education Bachelor's Degree (B.A. or B.S.) from 4 year college or university
3+ years related experience and/or training
Other Information The preferred candidate will have:
Bilingual (Spanish/English)- exceptional verbal and written communication skills in English and Spanish
HR and HRIS experience
Demonstrated effective customer service
Proficiency with Microsoft Office products
Strong organizational skills and attention to detail
Experience working successfully in a collaborative, team-oriented environment
This position is based at our Global Headquarters in Boise, ID. Candidates must be able to work Monday through Friday, 8:00am – 5:00pm
The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status.
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