SMART IT Services, Inc.
Service Engineer – AI Automation, Cloud & Security
SMART IT Services, Inc., Utica, Michigan, United States, 48316
Speak Geek. Be Human. Make IT run better.
At
SMART I.T. Services , we help real businesses run smoothly with proactive managed IT—cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is
automation : smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
If you love technology, like talking to people, and get satisfaction from turning messy problems into clean systems, you’ll fit in here.
What you’ll do
Support end users and business owners with clear communication and calm troubleshooting.
Own tickets end-to-end: diagnose, resolve, document, and follow through.
Work proactively (not just break/fix): monitoring, patching, security improvements, and prevention.
Build and improve workflows using modern tooling—think
process automation, integrations, and orchestrated runbooks
(tools like
n8n , Zapier-style approaches, and service workflow improvements).
Help clients adopt modern productivity tooling (including
Microsoft Copilot
and
OpenAI-powered use cases ) in practical, secure ways.
Technologies you’ll touch (varies by client)
Microsoft 365 / Office 365 ,
Azure ,
Windows Server ,
Active Directory
Cisco / Cisco Meraki , firewalls, switching, wireless, VPNs
VoIP phone systems
Cybersecurity
best practices and tools
ConnectWise / Kaseya-style
ticketing + RMM operations
VMware / Citrix
virtual desktops
Cloud + data-center style environments
You might be our person if…
You’re the one friends/family/neighbors call when "the Wi‑Fi is weird" or a laptop is doing something unholy.
You tinker because you want to—home setup, cloud sandbox, scripts, automations, integrations, security settings… anything that helps you learn.
You enjoy making systems simpler: fewer clicks, fewer steps, fewer repeat issues.
You can "speak geek," but you genuinely like people and can explain things without making anyone feel dumb.
Bonus (not required):
you’ve experimented with
local/private model setups ,
RAG , self-hosted agent tools, or you’ve built (or want to build) a small “AI server”/lab environment. Hybrid/Flex Role — Local Residency Required: This position offers some flexible and hybrid scheduling; however,
candidates must reside within 150 miles of Detroit, MI
to support on‑site client needs, occasional in‑person meetings, and time‑sensitive dispatches.
Experience level We’re open to
multiple experience levels . If you bring strong fundamentals, curiosity, and a service mindset, we’ll match responsibilities to your skills and help you level up quickly.
Nice to have (not required)
Experience supporting
insurance agencies / regulated SMBs
Scripting/automation mindset (PowerShell, Python, low-code, APIs)
Cloud/security exposure (certs are welcome but not required)
Benefits
401(k)
retirement program
Health insurance
Paid time off
Your birthday off
Ready to apply? If you want a role where you’ll combine people‑first support with
cloud, security, networking, and automation , apply today.
#J-18808-Ljbffr
SMART I.T. Services , we help real businesses run smoothly with proactive managed IT—cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is
automation : smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
If you love technology, like talking to people, and get satisfaction from turning messy problems into clean systems, you’ll fit in here.
What you’ll do
Support end users and business owners with clear communication and calm troubleshooting.
Own tickets end-to-end: diagnose, resolve, document, and follow through.
Work proactively (not just break/fix): monitoring, patching, security improvements, and prevention.
Build and improve workflows using modern tooling—think
process automation, integrations, and orchestrated runbooks
(tools like
n8n , Zapier-style approaches, and service workflow improvements).
Help clients adopt modern productivity tooling (including
Microsoft Copilot
and
OpenAI-powered use cases ) in practical, secure ways.
Technologies you’ll touch (varies by client)
Microsoft 365 / Office 365 ,
Azure ,
Windows Server ,
Active Directory
Cisco / Cisco Meraki , firewalls, switching, wireless, VPNs
VoIP phone systems
Cybersecurity
best practices and tools
ConnectWise / Kaseya-style
ticketing + RMM operations
VMware / Citrix
virtual desktops
Cloud + data-center style environments
You might be our person if…
You’re the one friends/family/neighbors call when "the Wi‑Fi is weird" or a laptop is doing something unholy.
You tinker because you want to—home setup, cloud sandbox, scripts, automations, integrations, security settings… anything that helps you learn.
You enjoy making systems simpler: fewer clicks, fewer steps, fewer repeat issues.
You can "speak geek," but you genuinely like people and can explain things without making anyone feel dumb.
Bonus (not required):
you’ve experimented with
local/private model setups ,
RAG , self-hosted agent tools, or you’ve built (or want to build) a small “AI server”/lab environment. Hybrid/Flex Role — Local Residency Required: This position offers some flexible and hybrid scheduling; however,
candidates must reside within 150 miles of Detroit, MI
to support on‑site client needs, occasional in‑person meetings, and time‑sensitive dispatches.
Experience level We’re open to
multiple experience levels . If you bring strong fundamentals, curiosity, and a service mindset, we’ll match responsibilities to your skills and help you level up quickly.
Nice to have (not required)
Experience supporting
insurance agencies / regulated SMBs
Scripting/automation mindset (PowerShell, Python, low-code, APIs)
Cloud/security exposure (certs are welcome but not required)
Benefits
401(k)
retirement program
Health insurance
Paid time off
Your birthday off
Ready to apply? If you want a role where you’ll combine people‑first support with
cloud, security, networking, and automation , apply today.
#J-18808-Ljbffr