SMART IT Services, Inc.
Technician Engineer (Cloud Desktops & M365)
SMART IT Services, Inc., Detroit, Michigan, United States, 48228
Utica, MI (Office-first with flexibility / hybrid options)
| Microsoft 365 • Azure • Windows • Citrix/VMware • Security • Automation
Help businesses run better—starting with the user experience At
SMART I.T. Services , we support organizations with cloud-first IT, cybersecurity, and proactive managed services. We’re hiring a
Modern Workplace Engineer
who’s strong in
Microsoft desktops + cloud productivity
and comfortable in environments that include
Citrix/VMware virtual desktops —someone who can improve, standardize, and elevate the end-user computing experience across diverse client environments.
This is a great fit if you like being hands‑on, enjoy talking to people, and love taking a messy “it works… kinda” environment and turning it into something clean, secure, and scalable.
What you’ll do
Support and improve
Windows desktop
environments (performance, stability, user experience, standards).
Deploy, configure, and optimize
Microsoft 365 / Office 365
(identity, apps, collaboration, security baselines).
Work across cloud/hybrid environments—Azure and Microsoft services, plus on-prem where needed.
Support and enhance
virtual desktop
platforms and related tooling (Citrix/VMware-style environments).
Handle escalations with excellent communication: diagnose, explain, resolve, and document clearly.
Strengthen environments with practical security (MFA, endpoint hardening, patching, backup awareness, least privilege).
Build repeatable processes and automations (workflow mindset, runbooks, integrations—tools like
n8n/Zapier-style orchestration
where it fits).
Help teams adopt modern productivity tooling in a safe, useful way (including
Microsoft Copilot
and OpenAI-powered workflows where appropriate).
Technologies you’ll touch (depending on client)
Windows 10/11 , desktop troubleshooting, imaging/provisioning, endpoint management concepts
Microsoft 365 / Office 365 ,
Azure ,
Windows Server ,
Active Directory/Identity
Citrix
and/or
VMware
virtual desktop environments
Networking basics (VPN, DNS, DHCP, Wi‑Fi) and common firewall/VLAN concepts (Cisco/Meraki exposure is a plus)
MSP tooling (ticketing/RMM such as
ConnectWise/Kaseya-style
operations)
You might be our person if…
You’ve supported a lot of users—and you can balance empathy with efficiency.
You’re comfortable in both
cloud
and
desktop
worlds (and you don’t get intimidated by hybrid complexity).
You can work in virtual desktop environments
and
know what good looks like for modern endpoints.
You’re the “tinkerer” type: home lab, cloud sandbox, testing policies, trying automations, helping friends/family with tech.
Bonus (not required): you’ve experimented with
local/private AI tools , light self‑hosting, or you’re excited to learn.
Experience level We’re open to multiple levels, but this role is best for someone with
strong hands‑on Microsoft desktop + cloud experience
and comfort working in enterprise-ish end‑user environments.
Benefits
401(k)
retirement program
Health insurance
Paid time off
Your birthday off
Ready to apply? If you want to work on modern workplace environments—cloud productivity, desktops, virtual desktops, and practical automation—apply today. Hybrid/Flex Role — Local Residency Required: This position offers some flexible and hybrid scheduling; however,
candidates must reside within 150 miles of Detroit, MI
to support on-site client needs, occasional in‑person meetings, and time-sensitive dispatches.
#J-18808-Ljbffr
| Microsoft 365 • Azure • Windows • Citrix/VMware • Security • Automation
Help businesses run better—starting with the user experience At
SMART I.T. Services , we support organizations with cloud-first IT, cybersecurity, and proactive managed services. We’re hiring a
Modern Workplace Engineer
who’s strong in
Microsoft desktops + cloud productivity
and comfortable in environments that include
Citrix/VMware virtual desktops —someone who can improve, standardize, and elevate the end-user computing experience across diverse client environments.
This is a great fit if you like being hands‑on, enjoy talking to people, and love taking a messy “it works… kinda” environment and turning it into something clean, secure, and scalable.
What you’ll do
Support and improve
Windows desktop
environments (performance, stability, user experience, standards).
Deploy, configure, and optimize
Microsoft 365 / Office 365
(identity, apps, collaboration, security baselines).
Work across cloud/hybrid environments—Azure and Microsoft services, plus on-prem where needed.
Support and enhance
virtual desktop
platforms and related tooling (Citrix/VMware-style environments).
Handle escalations with excellent communication: diagnose, explain, resolve, and document clearly.
Strengthen environments with practical security (MFA, endpoint hardening, patching, backup awareness, least privilege).
Build repeatable processes and automations (workflow mindset, runbooks, integrations—tools like
n8n/Zapier-style orchestration
where it fits).
Help teams adopt modern productivity tooling in a safe, useful way (including
Microsoft Copilot
and OpenAI-powered workflows where appropriate).
Technologies you’ll touch (depending on client)
Windows 10/11 , desktop troubleshooting, imaging/provisioning, endpoint management concepts
Microsoft 365 / Office 365 ,
Azure ,
Windows Server ,
Active Directory/Identity
Citrix
and/or
VMware
virtual desktop environments
Networking basics (VPN, DNS, DHCP, Wi‑Fi) and common firewall/VLAN concepts (Cisco/Meraki exposure is a plus)
MSP tooling (ticketing/RMM such as
ConnectWise/Kaseya-style
operations)
You might be our person if…
You’ve supported a lot of users—and you can balance empathy with efficiency.
You’re comfortable in both
cloud
and
desktop
worlds (and you don’t get intimidated by hybrid complexity).
You can work in virtual desktop environments
and
know what good looks like for modern endpoints.
You’re the “tinkerer” type: home lab, cloud sandbox, testing policies, trying automations, helping friends/family with tech.
Bonus (not required): you’ve experimented with
local/private AI tools , light self‑hosting, or you’re excited to learn.
Experience level We’re open to multiple levels, but this role is best for someone with
strong hands‑on Microsoft desktop + cloud experience
and comfort working in enterprise-ish end‑user environments.
Benefits
401(k)
retirement program
Health insurance
Paid time off
Your birthday off
Ready to apply? If you want to work on modern workplace environments—cloud productivity, desktops, virtual desktops, and practical automation—apply today. Hybrid/Flex Role — Local Residency Required: This position offers some flexible and hybrid scheduling; however,
candidates must reside within 150 miles of Detroit, MI
to support on-site client needs, occasional in‑person meetings, and time-sensitive dispatches.
#J-18808-Ljbffr