F3 Design
Accounts Receivable Administrator
Department:
Finance Employment Type:
Full Time Location:
IronOrbit - Anaheim Reporting To:
Laura Laica Compensation:
$21.63 - $28.85 / hour Description
Seeking a detail-oriented, proactive Accounts Receivable Administrator to manage collections, client inquiries, payment application, and customer account maintenance. This role requires strong ownership, reliable follow-through, and excellent communication with internal teams and customers. This position is ideal for someone who is organized, accountable, and eager to contribute to a high-volume, fast-moving billing environment. Please note that while this position is remote in nature, candidates do need to be within commutable distance to IronOrbit's Anaheim office to access a lockbox twice per week. Key Responsibilities
AR Management & Collections
Prepare, verify & record customer payments, credit memos & transactions. Maintain and update customer files and notations within accounting system. Review weekly AR reports, identify delinquent accounts & initiate collections communications. Proactively escalate problematic accounts to management for review/action. Proactively obtain approvals, schedule payments and follow up with clients by phone and email to expedite payment of balances due. Remedy declined/expired credit card transactions/ACH returns & update file information. Assist with invoicing clients for products and services sold including split billing. Assist with performing audits of licensing and other client services for revenue assurance initiatives. Verify and report discrepancies found in records. Build and maintain a positive rapport with clients and internal team. Maintain weekly notes, schedule customer follow-ups and document collections activity/disputes. Communicate payment expectations clearly and professionally. Arrive fully prepared for AR review calls with accurate up to date information, status on outstanding items and any questions or issues identified in advance & ready for discussion. Cash Application
Receive physical check payments obtained from on premise lockbox twice weekly. Post and deposit checks. Apply customer payments accurately daily (ACH, wire, online portals) Research and resolve partial or unreconciled payments. Coordinate with customers and internal teams when payment issues arise. Customer Account Support
Research client billing inquiries & discrepancies, liaise with other departments as needed. Respond to customer billing inquiries promptly with clarity and professionalism. Update records and maintain accurate customer information. Support credit memo requests, adjustments and account reconciliations. Internal Collaboration
Partner with sales, account managers and billing to resolve discrepancies and client inquiries. Identify workflow gaps or recurring issues Support month-end close by ensuring AR tasks are completed and documented. Skills, Knowledge and Expertise
3+ years experience in AR, billing, collections, or accounting operations. Experience with accounting software (Netsuite, Quickbooks, etc) Working knowledge of MS office suite, particularly Excel. Strong accountability and follow-through. Proactive communication-speaks up early when something is unclear, delayed or blocking progress. Reliable task execution-completes action items before deadlines and updates notes in real time. Preparedness- comes to meetings fully briefed with aging reviewed beforehand. General knowledge of economic and accounting principles and reporting of financial data. Exceptional customer service skills and attention to detail. Critical thinker who acts as a strategic partner to the accounting team. Ability to follow through and manage time independently.
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Department:
Finance Employment Type:
Full Time Location:
IronOrbit - Anaheim Reporting To:
Laura Laica Compensation:
$21.63 - $28.85 / hour Description
Seeking a detail-oriented, proactive Accounts Receivable Administrator to manage collections, client inquiries, payment application, and customer account maintenance. This role requires strong ownership, reliable follow-through, and excellent communication with internal teams and customers. This position is ideal for someone who is organized, accountable, and eager to contribute to a high-volume, fast-moving billing environment. Please note that while this position is remote in nature, candidates do need to be within commutable distance to IronOrbit's Anaheim office to access a lockbox twice per week. Key Responsibilities
AR Management & Collections
Prepare, verify & record customer payments, credit memos & transactions. Maintain and update customer files and notations within accounting system. Review weekly AR reports, identify delinquent accounts & initiate collections communications. Proactively escalate problematic accounts to management for review/action. Proactively obtain approvals, schedule payments and follow up with clients by phone and email to expedite payment of balances due. Remedy declined/expired credit card transactions/ACH returns & update file information. Assist with invoicing clients for products and services sold including split billing. Assist with performing audits of licensing and other client services for revenue assurance initiatives. Verify and report discrepancies found in records. Build and maintain a positive rapport with clients and internal team. Maintain weekly notes, schedule customer follow-ups and document collections activity/disputes. Communicate payment expectations clearly and professionally. Arrive fully prepared for AR review calls with accurate up to date information, status on outstanding items and any questions or issues identified in advance & ready for discussion. Cash Application
Receive physical check payments obtained from on premise lockbox twice weekly. Post and deposit checks. Apply customer payments accurately daily (ACH, wire, online portals) Research and resolve partial or unreconciled payments. Coordinate with customers and internal teams when payment issues arise. Customer Account Support
Research client billing inquiries & discrepancies, liaise with other departments as needed. Respond to customer billing inquiries promptly with clarity and professionalism. Update records and maintain accurate customer information. Support credit memo requests, adjustments and account reconciliations. Internal Collaboration
Partner with sales, account managers and billing to resolve discrepancies and client inquiries. Identify workflow gaps or recurring issues Support month-end close by ensuring AR tasks are completed and documented. Skills, Knowledge and Expertise
3+ years experience in AR, billing, collections, or accounting operations. Experience with accounting software (Netsuite, Quickbooks, etc) Working knowledge of MS office suite, particularly Excel. Strong accountability and follow-through. Proactive communication-speaks up early when something is unclear, delayed or blocking progress. Reliable task execution-completes action items before deadlines and updates notes in real time. Preparedness- comes to meetings fully briefed with aging reviewed beforehand. General knowledge of economic and accounting principles and reporting of financial data. Exceptional customer service skills and attention to detail. Critical thinker who acts as a strategic partner to the accounting team. Ability to follow through and manage time independently.
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