Buchanan Group (BGI)
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Accounts Receivable Specialist
role at
Buchanan Group (BGI) .
Location: Indianapolis, IN.
Pay: $23 ‒ $25 Hourly.
Summary The Accounts Receivable Administrator supports all entities by managing customer billing, monthly statements, cash receipt processing, credit card/ACH transactions, and dispute resolution. This role requires a confident, professional, and assertive communicator who can handle collections activities effectively while maintaining positive customer relationships and ensuring accurate, timely administration of all accounts.
Key Responsibilities
Process daily invoicing for all product division transactions, including returns and refunds.
Receive and apply customer payments in the Plotbox and SAGE systems.
Monitor pre-pay customer orders and initiate credit card or ACH payment requests.
Process monthly automatic ACH and credit card charges for approved accounts.
Complete daily lockbox imports and update customer accounts.
Issue, validate, and distribute monthly AR statements.
Conduct collection follow‑ups with customers, maintaining a firm, professional approach.
Send communications to customers upon reaching “paid in full” status.
Assist clients, field staff, and internal departments with AR‑related inquiries.
Support routine transaction processing for cash receipts, including ACH and credit card procedures.
Participate in resolving account discrepancies and customer disputes with confidence and accuracy.
Required Skills And Abilities
Strong, assertive communication skills and confidence in handling collection calls professionally.
High attention to detail, accuracy, and organizational skills.
Strong computer proficiency and ability to learn new systems quickly.
Effective written and verbal communication with clients and staff.
Persistent and tactful problem‑solving skills; ability to navigate difficult conversations.
Ability to manage change positively and maintain professionalism under pressure.
Ability to build and maintain strong working relationships across departments.
Motivation toward continuous improvement and personal development.
Willingness to work extended hours as needed.
Education And Experience
High school diploma required; at least two years college coursework preferred.
Minimum two years of accounts receivable or consumer billing experience, including collections.
Demonstrated proficiency with computer applications and accounting systems.
Ability to perform duties accurately, efficiently, and within deadlines.
Comfort handling confidential customer and financial information.
Work Environment
Regular interaction with accounting staff, Private Label and Fewell Monument customers, and warehouse personnel.
Requires frequent communication with customers regarding balances owed, payment status, and collection matters.
Must handle confidential data and financial transactions responsibly.
Occasional extended hours depending on workflow, cycle deadlines, or collection demands.
Involves following written, oral, and diagram‑based instructions and resolving routine problems using established procedures.
Benefits
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Bonuses based on group performance
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Facilities Services
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Accounts Receivable Specialist
role at
Buchanan Group (BGI) .
Location: Indianapolis, IN.
Pay: $23 ‒ $25 Hourly.
Summary The Accounts Receivable Administrator supports all entities by managing customer billing, monthly statements, cash receipt processing, credit card/ACH transactions, and dispute resolution. This role requires a confident, professional, and assertive communicator who can handle collections activities effectively while maintaining positive customer relationships and ensuring accurate, timely administration of all accounts.
Key Responsibilities
Process daily invoicing for all product division transactions, including returns and refunds.
Receive and apply customer payments in the Plotbox and SAGE systems.
Monitor pre-pay customer orders and initiate credit card or ACH payment requests.
Process monthly automatic ACH and credit card charges for approved accounts.
Complete daily lockbox imports and update customer accounts.
Issue, validate, and distribute monthly AR statements.
Conduct collection follow‑ups with customers, maintaining a firm, professional approach.
Send communications to customers upon reaching “paid in full” status.
Assist clients, field staff, and internal departments with AR‑related inquiries.
Support routine transaction processing for cash receipts, including ACH and credit card procedures.
Participate in resolving account discrepancies and customer disputes with confidence and accuracy.
Required Skills And Abilities
Strong, assertive communication skills and confidence in handling collection calls professionally.
High attention to detail, accuracy, and organizational skills.
Strong computer proficiency and ability to learn new systems quickly.
Effective written and verbal communication with clients and staff.
Persistent and tactful problem‑solving skills; ability to navigate difficult conversations.
Ability to manage change positively and maintain professionalism under pressure.
Ability to build and maintain strong working relationships across departments.
Motivation toward continuous improvement and personal development.
Willingness to work extended hours as needed.
Education And Experience
High school diploma required; at least two years college coursework preferred.
Minimum two years of accounts receivable or consumer billing experience, including collections.
Demonstrated proficiency with computer applications and accounting systems.
Ability to perform duties accurately, efficiently, and within deadlines.
Comfort handling confidential customer and financial information.
Work Environment
Regular interaction with accounting staff, Private Label and Fewell Monument customers, and warehouse personnel.
Requires frequent communication with customers regarding balances owed, payment status, and collection matters.
Must handle confidential data and financial transactions responsibly.
Occasional extended hours depending on workflow, cycle deadlines, or collection demands.
Involves following written, oral, and diagram‑based instructions and resolving routine problems using established procedures.
Benefits
401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Bonuses based on group performance
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Facilities Services
#J-18808-Ljbffr