Mobile Communications America
Senior Manager, Service
Mobile Communications America, North Charleston, South Carolina, United States, 29405
Join to apply for the
Senior Manager, Service
role at
Mobile Communications America . MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced
Senior Manager, Service
in the
South Carolina
area to support our fast‑growing
Voice
division.
As a
Senior Manager , you will lead state‑level service operations with a focus on strategic growth, operational excellence, and team leadership. This role is essential in driving business performance, fostering a culture of collaboration, and ensuring exceptional customer experiences. You will serve as a key liaison between leadership, customers, strategic partners, and community stakeholders while maintaining compliance and mitigating risk across all service locations.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING
Strategic Leadership – drive the development and execution of the state‑level business plan aligned with divisional objectives; identify growth opportunities and lead initiatives to expand market share and strengthen competitive positioning.
Operational Management – oversee daily service operations across all state locations, ensuring efficiency and operational excellence while maintaining compliance with company policies, state regulations, and industry standards.
Financial Performance – manage state‑level budgeting and forecasting processes, drive cost optimization and service revenue growth.
Team Leadership – recruit, mentor, develop, and lead a high‑performing management team; foster a culture of accountability, collaboration, and continuous improvement across all levels.
Customer & Stakeholder Relations – build and maintain strong relationships with key clients, partners, and community stakeholders; ensure an exceptional customer experience at every service touchpoint.
Risk & Compliance – proactively monitor and mitigate operational risks and uphold safety, legal, and ethical standards in all aspects of operations.
WHAT YOU WILL BRING TO THE TEAM
7+ years of progressive experience in business‑to‑business sales and/or operations within technology or wireless communications.
Demonstrated success in leading strategic initiatives and delivering operational excellence.
Proven ability to manage multi‑location teams and drive organizational performance.
Exceptional leadership, communication, and relationship‑building skills.
Proficiency in Microsoft Office Suite at an intermediate level.
Previous law enforcement or public safety experience is a plus.
PHYSICAL & OTHER REQUIREMENTS The physical environment requires the employee to work indoors. The employee must frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending; frequently use near vision for reading and computer use; occasionally move equipment weighing up to 15 pounds; and frequently position self to maintain computers or other equipment as needed.
The candidate must reside within the
South Carolina
area to support the service teams in the SC region. Preferably, a candidate who resides within a reasonable distance from an MCA location in SC.
TRAVEL REQUIREMENTS Approximately 30% travel is required, including some overnight stays.
DIRECT REPORTS Have direct reports.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
#J-18808-Ljbffr
Senior Manager, Service
role at
Mobile Communications America . MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced
Senior Manager, Service
in the
South Carolina
area to support our fast‑growing
Voice
division.
As a
Senior Manager , you will lead state‑level service operations with a focus on strategic growth, operational excellence, and team leadership. This role is essential in driving business performance, fostering a culture of collaboration, and ensuring exceptional customer experiences. You will serve as a key liaison between leadership, customers, strategic partners, and community stakeholders while maintaining compliance and mitigating risk across all service locations.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING
Strategic Leadership – drive the development and execution of the state‑level business plan aligned with divisional objectives; identify growth opportunities and lead initiatives to expand market share and strengthen competitive positioning.
Operational Management – oversee daily service operations across all state locations, ensuring efficiency and operational excellence while maintaining compliance with company policies, state regulations, and industry standards.
Financial Performance – manage state‑level budgeting and forecasting processes, drive cost optimization and service revenue growth.
Team Leadership – recruit, mentor, develop, and lead a high‑performing management team; foster a culture of accountability, collaboration, and continuous improvement across all levels.
Customer & Stakeholder Relations – build and maintain strong relationships with key clients, partners, and community stakeholders; ensure an exceptional customer experience at every service touchpoint.
Risk & Compliance – proactively monitor and mitigate operational risks and uphold safety, legal, and ethical standards in all aspects of operations.
WHAT YOU WILL BRING TO THE TEAM
7+ years of progressive experience in business‑to‑business sales and/or operations within technology or wireless communications.
Demonstrated success in leading strategic initiatives and delivering operational excellence.
Proven ability to manage multi‑location teams and drive organizational performance.
Exceptional leadership, communication, and relationship‑building skills.
Proficiency in Microsoft Office Suite at an intermediate level.
Previous law enforcement or public safety experience is a plus.
PHYSICAL & OTHER REQUIREMENTS The physical environment requires the employee to work indoors. The employee must frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending; frequently use near vision for reading and computer use; occasionally move equipment weighing up to 15 pounds; and frequently position self to maintain computers or other equipment as needed.
The candidate must reside within the
South Carolina
area to support the service teams in the SC region. Preferably, a candidate who resides within a reasonable distance from an MCA location in SC.
TRAVEL REQUIREMENTS Approximately 30% travel is required, including some overnight stays.
DIRECT REPORTS Have direct reports.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
#J-18808-Ljbffr