Mobile Communications America
Senior Manager, Service – Mobile Communications America
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Senior Manager, Service in the South Carolina area to support our fast‑growing Voice division.
Benefits include competitive compensation and benefits such as Medical, Dental, Vision, 401(k), PTO, Holiday Pay, Education Incentives, and more. MCA is a Military Friendly Employer and welcomes veterans.
Responsibilities
Strategic Leadership – Drive the development and execution of the state‑level business plan aligned with divisional objectives. Identify growth opportunities and lead initiatives to expand market share and strengthen competitive positioning.
Operational Management – Oversee daily service operations across all state locations, ensuring efficiency and operational excellence. Maintain compliance with company policies, state regulations, and industry standards.
Financial Performance – Manage state‑level budgeting and forecasting processes (budget set at a higher level). Drive cost optimization and service revenue growth.
Team Leadership – Recruit, mentor, develop, and lead a high‑performing management team. Foster a culture of accountability, collaboration, and continuous improvement across all levels.
Customer & Stakeholder Relations – Build and maintain strong relationships with key clients, partners, and community stakeholders. Ensure an exceptional customer experience at every service touchpoint.
Risk & Compliance – Proactively monitor and mitigate operational risks. Uphold safety, legal, and ethical standards in all aspects of operations.
Qualifications
7+ years of progressive experience in business‑to‑business sales and/or operations within technology or wireless communications.
Demonstrated success in leading strategic initiatives and delivering operational excellence.
Proven ability to manage multi‑location teams and drive organizational performance.
Exceptional leadership, communication, and relationship‑building skills.
Proficiency in Microsoft Office Suite at an intermediate level.
Previous law enforcement or public safety experience is a plus.
Physical Requirements The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. The candidate must reside within the South Carolina area to support the service teams in the SC region. Preferably, a candidate who resides within a reasonable distance from an MCA location in SC.
Travel Requirements Approximately 30% travel is required, including some overnight stays. Travel is necessary to support the company and customer needs.
Direct Reports Have Direct Reports.
EEO & Equal Opportunity Statement Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
#J-18808-Ljbffr
Benefits include competitive compensation and benefits such as Medical, Dental, Vision, 401(k), PTO, Holiday Pay, Education Incentives, and more. MCA is a Military Friendly Employer and welcomes veterans.
Responsibilities
Strategic Leadership – Drive the development and execution of the state‑level business plan aligned with divisional objectives. Identify growth opportunities and lead initiatives to expand market share and strengthen competitive positioning.
Operational Management – Oversee daily service operations across all state locations, ensuring efficiency and operational excellence. Maintain compliance with company policies, state regulations, and industry standards.
Financial Performance – Manage state‑level budgeting and forecasting processes (budget set at a higher level). Drive cost optimization and service revenue growth.
Team Leadership – Recruit, mentor, develop, and lead a high‑performing management team. Foster a culture of accountability, collaboration, and continuous improvement across all levels.
Customer & Stakeholder Relations – Build and maintain strong relationships with key clients, partners, and community stakeholders. Ensure an exceptional customer experience at every service touchpoint.
Risk & Compliance – Proactively monitor and mitigate operational risks. Uphold safety, legal, and ethical standards in all aspects of operations.
Qualifications
7+ years of progressive experience in business‑to‑business sales and/or operations within technology or wireless communications.
Demonstrated success in leading strategic initiatives and delivering operational excellence.
Proven ability to manage multi‑location teams and drive organizational performance.
Exceptional leadership, communication, and relationship‑building skills.
Proficiency in Microsoft Office Suite at an intermediate level.
Previous law enforcement or public safety experience is a plus.
Physical Requirements The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. The candidate must reside within the South Carolina area to support the service teams in the SC region. Preferably, a candidate who resides within a reasonable distance from an MCA location in SC.
Travel Requirements Approximately 30% travel is required, including some overnight stays. Travel is necessary to support the company and customer needs.
Direct Reports Have Direct Reports.
EEO & Equal Opportunity Statement Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
#J-18808-Ljbffr