Centennial Bank
Apply for the
Teller Supervisor
role at Centennial Bank.
General Description of Position The Teller Supervisor ensures that the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.
Essential Duties and Responsibilities
Lift coin bags up to 50 lbs.
Assign work duties and schedules to tellers.
Monitor cash limits in teller stations and branch, and make appropriate shipment decisions.
Approve other tellers’ transactions.
Monitor and report various activity for the branch; e.g., teller outages, transaction volume, etc.
Review timecards, track absences and tardiness, and communicate to supervisor.
Provide guidance to tellers regarding operational and auditing policies and procedures.
Participate in goal setting and attainment of established goals.
Identify and provide staff training.
Coach staff to cross‑sell bank products and services.
Assist tellers in resolving service problems, complex inquiries and other customer issues.
Perform all duties of a Senior Teller.
Serve as backup for CSR as required.
Complete all required monthly audit reports and ensure compliance.
May be required to work an alternative location within the region or market.
Maintain alertness and work in a safe manner.
Complete required BSA/AML training and other compliance training as assigned.
Perform any other related duties as required or assigned.
Qualifications Education and Experience High school or GED, plus specialized schooling and/or on‑the‑job training in a specific skill area (e.g., data processing, clerical/administrative, equipment operation, etc.), plus 2 years related experience and/or training, or equivalent combination of education and experience.
Communication Skills Ability to effectively communicate information and respond to questions in person‑to‑person and small group settings with customers, clients, general public and other employees.
Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; prepare and interpret bar graphs.
Critical Thinking Skills Ability to solve practical problems and handle variable situations with limited standardization; interpret various instructions in written, oral, or diagram formats.
Required Certificates, Licenses, Registrations None
Preferred Certificates, Licenses, Registrations Some outside banking related courses
Software Skills Required 10‑Key, Payroll Systems, Spreadsheet, Word Processing/Typing
Responsibility for Work of Others Supervisory responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Working Conditions Somewhat disagreeable; continuously exposed to noise; intermittent standing, walking, pushing, carrying, lifting; may involve some travel and/or work at times in evenings or nights.
Environmental Conditions Moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities Semirepetitive, low physical work requiring periods of concentration. Must continuously talk or hear; regularly stand, walk, sit, use hands, reach with arms; frequently stoop, kneel, crouch, or crawl; lift and/or move up to 50 lbs, regularly 25 lbs. Vision: close vision required.
Additional Information May be required to work an alternative location within the region or market.
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Teller Supervisor
role at Centennial Bank.
General Description of Position The Teller Supervisor ensures that the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards.
Essential Duties and Responsibilities
Lift coin bags up to 50 lbs.
Assign work duties and schedules to tellers.
Monitor cash limits in teller stations and branch, and make appropriate shipment decisions.
Approve other tellers’ transactions.
Monitor and report various activity for the branch; e.g., teller outages, transaction volume, etc.
Review timecards, track absences and tardiness, and communicate to supervisor.
Provide guidance to tellers regarding operational and auditing policies and procedures.
Participate in goal setting and attainment of established goals.
Identify and provide staff training.
Coach staff to cross‑sell bank products and services.
Assist tellers in resolving service problems, complex inquiries and other customer issues.
Perform all duties of a Senior Teller.
Serve as backup for CSR as required.
Complete all required monthly audit reports and ensure compliance.
May be required to work an alternative location within the region or market.
Maintain alertness and work in a safe manner.
Complete required BSA/AML training and other compliance training as assigned.
Perform any other related duties as required or assigned.
Qualifications Education and Experience High school or GED, plus specialized schooling and/or on‑the‑job training in a specific skill area (e.g., data processing, clerical/administrative, equipment operation, etc.), plus 2 years related experience and/or training, or equivalent combination of education and experience.
Communication Skills Ability to effectively communicate information and respond to questions in person‑to‑person and small group settings with customers, clients, general public and other employees.
Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; prepare and interpret bar graphs.
Critical Thinking Skills Ability to solve practical problems and handle variable situations with limited standardization; interpret various instructions in written, oral, or diagram formats.
Required Certificates, Licenses, Registrations None
Preferred Certificates, Licenses, Registrations Some outside banking related courses
Software Skills Required 10‑Key, Payroll Systems, Spreadsheet, Word Processing/Typing
Responsibility for Work of Others Supervisory responsibilities include interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Working Conditions Somewhat disagreeable; continuously exposed to noise; intermittent standing, walking, pushing, carrying, lifting; may involve some travel and/or work at times in evenings or nights.
Environmental Conditions Moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities Semirepetitive, low physical work requiring periods of concentration. Must continuously talk or hear; regularly stand, walk, sit, use hands, reach with arms; frequently stoop, kneel, crouch, or crawl; lift and/or move up to 50 lbs, regularly 25 lbs. Vision: close vision required.
Additional Information May be required to work an alternative location within the region or market.
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