Insight Global
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $100,000.00/yr - $110,000.00/yr
Requirements
4+ years of experience in IT operations
Strong understanding of ITIL and ITSM practices
Excellent communication, collaboration, and organizational skills
Strong analytical, troubleshooting, and problem-solving skills
Pluses
ITIL® 4 Foundation Certification (advanced ITIL certifications preferred)
Experience working in Freshservice
Day to Day This role is responsible for coordinating and executing IT projects, gathering business requirements, and ensuring smooth operations of software, hardware, and systems. It requires strong troubleshooting skills, the ability to identify improvement opportunities, and experience facilitating major incident and change processes. Candidates should have a solid understanding of ITIL and ITSM practices, excellent communication and organizational skills, and the ability to mentor junior staff. A college degree, several years of IT operations experience, and flexibility for travel and on-call availability are essential.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting, Technology, Information and Media, and IT System Training and Support
Benefits
Medical insurance
Vision insurance
401(k)
Referrals increase your chances of interviewing at Insight Global by 2x.
#J-18808-Ljbffr
Base pay range $100,000.00/yr - $110,000.00/yr
Requirements
4+ years of experience in IT operations
Strong understanding of ITIL and ITSM practices
Excellent communication, collaboration, and organizational skills
Strong analytical, troubleshooting, and problem-solving skills
Pluses
ITIL® 4 Foundation Certification (advanced ITIL certifications preferred)
Experience working in Freshservice
Day to Day This role is responsible for coordinating and executing IT projects, gathering business requirements, and ensuring smooth operations of software, hardware, and systems. It requires strong troubleshooting skills, the ability to identify improvement opportunities, and experience facilitating major incident and change processes. Candidates should have a solid understanding of ITIL and ITSM practices, excellent communication and organizational skills, and the ability to mentor junior staff. A college degree, several years of IT operations experience, and flexibility for travel and on-call availability are essential.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting, Technology, Information and Media, and IT System Training and Support
Benefits
Medical insurance
Vision insurance
401(k)
Referrals increase your chances of interviewing at Insight Global by 2x.
#J-18808-Ljbffr