O'Reilly Auto Parts
Retail Service Specialist
at
O'Reilly Auto Parts
Compensation Pay Range $10.70 - $16.70 per hour
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, including team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure the telephone is answered according to company policy.
Process buy online/ship to store, hub, store‑to‑store transfers, and DC add orders promptly, contacting customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and process or stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, with deviations approved by management, and clock in/out according to company policy.
Perform all store opening and closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, ensuring all night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
All other duties as assigned.
Assume shift management responsibilities in the absence of the Assistant Manager or Store Manager.
Skills / Education / Knowledge / Experience / Abilities Required
Strong communication skills.
Ability to obtain RSS Certification.
Desired
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation and position details.
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at
O'Reilly Auto Parts
Compensation Pay Range $10.70 - $16.70 per hour
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, including team member execution on customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure the telephone is answered according to company policy.
Process buy online/ship to store, hub, store‑to‑store transfers, and DC add orders promptly, contacting customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and process or stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, with deviations approved by management, and clock in/out according to company policy.
Perform all store opening and closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, ensuring all night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
All other duties as assigned.
Assume shift management responsibilities in the absence of the Assistant Manager or Store Manager.
Skills / Education / Knowledge / Experience / Abilities Required
Strong communication skills.
Ability to obtain RSS Certification.
Desired
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional flexible spending account (FSA).
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation and position details.
#J-18808-Ljbffr