Hy-Vee, Inc.
Job Title
Assistant Night Stock Department Manager
Department Grocery
FLSA Non-Exempt
General Function Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Assists in supervising Night Stock employees. Ensures the trucks are unloaded and merchandise is stocked and stored in an appropriate and orderly manner.
Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations Accountable and reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Night Stock Department Manager. Positions that report to you: Night Stock Employees.
Primary Duties and Responsibilities
Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork.
Generate a friendly atmosphere by encouraging employees to greet and speak to customers; provide prompt, courteous, and efficient service to customers and set a good example.
Set the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by (examples include):
Escorting them to the products they are looking for.
Securing products that are out of reach.
Loading or unloading heavy items.
Making note of and passing along customer suggestions or requests.
Performing other tasks in every way possible to enhance the shopping experience.
Answer the telephone promptly and provide friendly, helpful service to customers who call.
Order products from warehouse; pre‑orders, orders from grocery to dock, pre‑orders for grocery, non‑foods, and supplies; orders for departments from the lists provided by department and frozen; walk store and review for needs; prepare per‑orders and order them, coordinate work with assistant managers, and assign duties to part time employees.
Supervise night stock crew; assign work duties and hold consultations with employees.
Supervise and direct assistant managers, departments, and custodian crews.
Review RPM system; set up, inventory each section of sub‑dock, understock and back stocks, set triggers for reordering, maintain system, remove damaged and mixed picks, remove inventory used by departments from grocery, and generate orders and review them.
Unload trucks and break down pallets; pull pallets to back room, break down pallets to match up with the aisle, sort items from pallets to like items from the warehouse as necessary.
Check in vendor deliveries piece by piece (example: pop, bread, chips, etc.).
Supervise drop shipment and direct store deliveries.
Write schedule for night stock.
Monitor time‑off requests, vacation requests, and sick call‑ins.
Review and monitor weekly overtime hours.
Train new employees for facing pull‑downs, order tags, UPC’s, checking, sacking, stocking, etc.
Train new employees on handling registers, customer service, and department services.
Monitor productivity and review individually with crew members.
Understand and troubleshoot the repair of store equipment including electrical and cash register systems, coolers and compressors, machine room, display cases, etc.
Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
Adhere to company policies and individual store guidelines.
Report to work when scheduled and on time.
Secondary Duties and Responsibilities
Run back stock and understock; cereal, paper, juice, fill holes as needed.
Assist with customer service; checkout, checking, sacking, and carry‑outs; customer service; cash accountability, day end reports, closes registers; opens registers for new day’s business; handle and satisfy customer issues in person and on phone.
Meet with crew members weekly or as needed.
Set and reset new items and tags, and price as needed.
Set in‑store specials for prior ad items; set the price using cost plus percentage for the section (or leave it as the ad price); tag items and raise prices when supply is gone.
Supervise produce and frozen food trucks while unloading, ensure items are put in proper coolers.
Assist in other areas of store as needed.
Perform other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must be able to solve arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.
Education and Experience
High school diploma or equivalent experience.
Three to five years of similar or related work experience.
Supervisory Responsibilities (Direct Reports)
Instruct, assign work, review work, plan the work of others, maintain standards, allocate personnel, and coordinate the activities of others.
Select new employees and act on employee problems.
Has the authority to recommend the transferring/promoting, disciplining, and discharging of employees, along with recommending salary increases.
Physical Requirements
Must be able to physically perform heavy work, including exerting up to 100 pounds of force occasionally, as well as in excess of 100 pounds of force to move objects.
Visual requirements include: ability to see detail at near range with or without correction.
Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking, reaching, handling, grasping, feeling talking, hearing and repetitive motions.
Working Conditions This position is occasionally exposed to noise, vibrations, equipment movement hazard, chemicals/solvents, and frequently exposed to dirt.
Equipment Used to Perform Job Computer, compressor, RPM system, power jack, compactor, check register, forklift, scales, Tomra machines, two‑wheeler, and box cutter.
Financial Responsibility Cash registers, pre‑orders and regular orders, inventory, RPM system and its orders, pricing items/books, and received deliveries.
Contacts This position has daily contact with suppliers/vendors and customers.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Retail
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Department Grocery
FLSA Non-Exempt
General Function Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Assists in supervising Night Stock employees. Ensures the trucks are unloaded and merchandise is stocked and stored in an appropriate and orderly manner.
Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations Accountable and reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Night Stock Department Manager. Positions that report to you: Night Stock Employees.
Primary Duties and Responsibilities
Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork.
Generate a friendly atmosphere by encouraging employees to greet and speak to customers; provide prompt, courteous, and efficient service to customers and set a good example.
Set the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by (examples include):
Escorting them to the products they are looking for.
Securing products that are out of reach.
Loading or unloading heavy items.
Making note of and passing along customer suggestions or requests.
Performing other tasks in every way possible to enhance the shopping experience.
Answer the telephone promptly and provide friendly, helpful service to customers who call.
Order products from warehouse; pre‑orders, orders from grocery to dock, pre‑orders for grocery, non‑foods, and supplies; orders for departments from the lists provided by department and frozen; walk store and review for needs; prepare per‑orders and order them, coordinate work with assistant managers, and assign duties to part time employees.
Supervise night stock crew; assign work duties and hold consultations with employees.
Supervise and direct assistant managers, departments, and custodian crews.
Review RPM system; set up, inventory each section of sub‑dock, understock and back stocks, set triggers for reordering, maintain system, remove damaged and mixed picks, remove inventory used by departments from grocery, and generate orders and review them.
Unload trucks and break down pallets; pull pallets to back room, break down pallets to match up with the aisle, sort items from pallets to like items from the warehouse as necessary.
Check in vendor deliveries piece by piece (example: pop, bread, chips, etc.).
Supervise drop shipment and direct store deliveries.
Write schedule for night stock.
Monitor time‑off requests, vacation requests, and sick call‑ins.
Review and monitor weekly overtime hours.
Train new employees for facing pull‑downs, order tags, UPC’s, checking, sacking, stocking, etc.
Train new employees on handling registers, customer service, and department services.
Monitor productivity and review individually with crew members.
Understand and troubleshoot the repair of store equipment including electrical and cash register systems, coolers and compressors, machine room, display cases, etc.
Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
Adhere to company policies and individual store guidelines.
Report to work when scheduled and on time.
Secondary Duties and Responsibilities
Run back stock and understock; cereal, paper, juice, fill holes as needed.
Assist with customer service; checkout, checking, sacking, and carry‑outs; customer service; cash accountability, day end reports, closes registers; opens registers for new day’s business; handle and satisfy customer issues in person and on phone.
Meet with crew members weekly or as needed.
Set and reset new items and tags, and price as needed.
Set in‑store specials for prior ad items; set the price using cost plus percentage for the section (or leave it as the ad price); tag items and raise prices when supply is gone.
Supervise produce and frozen food trucks while unloading, ensure items are put in proper coolers.
Assist in other areas of store as needed.
Perform other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must be able to solve arithmetic calculations involving fractions, decimals, and percentages.
Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.
Education and Experience
High school diploma or equivalent experience.
Three to five years of similar or related work experience.
Supervisory Responsibilities (Direct Reports)
Instruct, assign work, review work, plan the work of others, maintain standards, allocate personnel, and coordinate the activities of others.
Select new employees and act on employee problems.
Has the authority to recommend the transferring/promoting, disciplining, and discharging of employees, along with recommending salary increases.
Physical Requirements
Must be able to physically perform heavy work, including exerting up to 100 pounds of force occasionally, as well as in excess of 100 pounds of force to move objects.
Visual requirements include: ability to see detail at near range with or without correction.
Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking, reaching, handling, grasping, feeling talking, hearing and repetitive motions.
Working Conditions This position is occasionally exposed to noise, vibrations, equipment movement hazard, chemicals/solvents, and frequently exposed to dirt.
Equipment Used to Perform Job Computer, compressor, RPM system, power jack, compactor, check register, forklift, scales, Tomra machines, two‑wheeler, and box cutter.
Financial Responsibility Cash registers, pre‑orders and regular orders, inventory, RPM system and its orders, pricing items/books, and received deliveries.
Contacts This position has daily contact with suppliers/vendors and customers.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Retail
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