H&M
Job Description
About the Role: As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing them with support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
Willingness to engage and have conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Ability to effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information
Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product and fashion knowledge to share relevant information with customers.
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with your colleagues to learn, develop and support each other.
Participate in relevant onboarding, introduction processes, trainings and courses relevant for your role and future development.
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Upkeep and follow best practice for any in‑store OMNI services and in‑store tech services/tools (In‑store Care App, Click & Collect, Smart Store etc).
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.
Qualifications
Are passionate about fashion and everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative and curious, motivated, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail or other service‑related industries.
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
Benefits
All employees receive a staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
Employees are included in the H&M Incentive Program (HIP).
Global benefits and different competitive perks and benefits are offered in local markets.
Additional Information Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $18.00 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way.
#J-18808-Ljbffr
A Day in the Life Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service.
Willingness to engage and have conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories, and products in all areas of the store.
Ability to effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information
Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product and fashion knowledge to share relevant information with customers.
Team & Development
Retain and share your service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with your colleagues to learn, develop and support each other.
Participate in relevant onboarding, introduction processes, trainings and courses relevant for your role and future development.
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.
Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Upkeep and follow best practice for any in‑store OMNI services and in‑store tech services/tools (In‑store Care App, Click & Collect, Smart Store etc).
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.
Qualifications
Are passionate about fashion and everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative and curious, motivated, flexible, decisive, and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail or other service‑related industries.
Why You’ll Love Working at H&M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
Benefits
All employees receive a staff discount card usable on all H&M Group brands in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound).
Employees are included in the H&M Incentive Program (HIP).
Global benefits and different competitive perks and benefits are offered in local markets.
Additional Information Job Status: Hourly, Non‑Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $18.00 per hour
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion and quality at the best price in a sustainable way.
#J-18808-Ljbffr