Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Raleigh, North Carolina, United States, 27601
Customer Service / Tech Support Rep — Media (Remote)
Works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. Provides customer service support and resolution of routine problems and questions regarding client’s products and/or services.
A NEW CAREER POWERED BY YOU Looking for a “work from home” career change? Join a forward-thinking global organization that nurtures a true people‑first, inclusive culture. Concentrix earns “World’s Best Workplaces”, “Happiest Employees”, and “Best Companies for Career Growth” awards yearly.
Company Culture and Growth Remote Customer Service / Tech Support Rep joins an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being. Help world’s best‑known brands improve their businesses through exceptional customer experiences and tech‑powered innovation.
Career Growth Real career and personal growth potential. About 80% of managers and leaders promoted from within, offering learning and leadership development programs.
What You’ll Do
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem‑solver
Offer additional products and/or services
Deliver expert customer experiences…with a smile
Your Qualifications
Strong focus on building customer relationships
3+ years of customer service experience
Technical support experience preferred
Open availability
A high school diploma or GED
A quiet, distraction‑free environment to work from in your home
Proficiency in fast‑paced multi‑tasking
Eagerness to learn new technologies
Strong problem‑solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed
High speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence
Benefits
Base salary $15/hr; actual salaries vary based on location, qualifications, skills, education, experience, and competencies
Medical, dental, and vision insurance; comprehensive employee assistance program (EAP); 401(k) retirement plan; paid time off and holidays; paid training days
DailyPay enrollment option to access pay “early” when you want it
Paid training and performance‑based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in multiple topics (Network of Women, Black Professionals, LGBTQ+ Pride, Ability, Neurodiversity, Women in Tech, OneEarth Champions, etc.)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work‑from‑home convenience
Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply Today If this feels like the perfect next step, we want to hear from you. Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”
wfh #wah #J-18808-Ljbffr
A NEW CAREER POWERED BY YOU Looking for a “work from home” career change? Join a forward-thinking global organization that nurtures a true people‑first, inclusive culture. Concentrix earns “World’s Best Workplaces”, “Happiest Employees”, and “Best Companies for Career Growth” awards yearly.
Company Culture and Growth Remote Customer Service / Tech Support Rep joins an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being. Help world’s best‑known brands improve their businesses through exceptional customer experiences and tech‑powered innovation.
Career Growth Real career and personal growth potential. About 80% of managers and leaders promoted from within, offering learning and leadership development programs.
What You’ll Do
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem‑solver
Offer additional products and/or services
Deliver expert customer experiences…with a smile
Your Qualifications
Strong focus on building customer relationships
3+ years of customer service experience
Technical support experience preferred
Open availability
A high school diploma or GED
A quiet, distraction‑free environment to work from in your home
Proficiency in fast‑paced multi‑tasking
Eagerness to learn new technologies
Strong problem‑solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed
High speed internet (no wireless/hotspots or satellite) and a smartphone
Must reside in the United States and have a valid U.S. address for residence
Benefits
Base salary $15/hr; actual salaries vary based on location, qualifications, skills, education, experience, and competencies
Medical, dental, and vision insurance; comprehensive employee assistance program (EAP); 401(k) retirement plan; paid time off and holidays; paid training days
DailyPay enrollment option to access pay “early” when you want it
Paid training and performance‑based incentives
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in multiple topics (Network of Women, Black Professionals, LGBTQ+ Pride, Ability, Neurodiversity, Women in Tech, OneEarth Champions, etc.)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work‑from‑home convenience
Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Apply Today If this feels like the perfect next step, we want to hear from you. Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”
wfh #wah #J-18808-Ljbffr