Tenet Healthcare
RCM Customer Service Representative - Remote
Tenet Healthcare, Frisco, Texas, United States, 75034
Why consider this job opportunity:
Salary up to $23.70 per hour
Potential eligibility for a signing bonus for qualified new hires
Comprehensive benefits including medical, dental, vision, and life insurance
Generous paid time off policy with a minimum of 12 days per year
401k plan with up to 6% employer match
Opportunities to work in a dynamic call center environment with room for career advancement
What to Expect (Job Responsibilities):
Answer inbound customer service calls and make outbound follow-up calls in a professional and timely manner
Identify the reason for calls and assist customers with their inquiries, ensuring first call resolution
Facilitate issue resolution by referring matters to content experts or escalating to supervisors as needed
Maintain control of calls by de-escalating issues and providing reassurance to customers
Perform additional duties as assigned
What is Required (Qualifications):
High school education or equivalent
1-2 years of experience in an inbound call center or customer service environment
Knowledge of hospital patient account billing and third-party reimbursements is a plus
Exceptional customer service and problem‑solving skills
Ability to communicate effectively with a professional tone and clear articulation
How to Stand Out (Preferred Qualifications):
Experience in a healthcare‑related customer service role
Familiarity with managed healthcare contracts and reimbursement processes
Strong ability to handle stressful situations and difficult personalities with professionalism
Proficiency in using computer systems and software relevant to customer service
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $23.70 per hour
Potential eligibility for a signing bonus for qualified new hires
Comprehensive benefits including medical, dental, vision, and life insurance
Generous paid time off policy with a minimum of 12 days per year
401k plan with up to 6% employer match
Opportunities to work in a dynamic call center environment with room for career advancement
What to Expect (Job Responsibilities):
Answer inbound customer service calls and make outbound follow-up calls in a professional and timely manner
Identify the reason for calls and assist customers with their inquiries, ensuring first call resolution
Facilitate issue resolution by referring matters to content experts or escalating to supervisors as needed
Maintain control of calls by de-escalating issues and providing reassurance to customers
Perform additional duties as assigned
What is Required (Qualifications):
High school education or equivalent
1-2 years of experience in an inbound call center or customer service environment
Knowledge of hospital patient account billing and third-party reimbursements is a plus
Exceptional customer service and problem‑solving skills
Ability to communicate effectively with a professional tone and clear articulation
How to Stand Out (Preferred Qualifications):
Experience in a healthcare‑related customer service role
Familiarity with managed healthcare contracts and reimbursement processes
Strong ability to handle stressful situations and difficult personalities with professionalism
Proficiency in using computer systems and software relevant to customer service
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr