Customer Service Representative

Position Summary The Customer Phone Services Representative will serve as a primary point of contact for clients via phone. This role requires strong communication skills, a professional phone presence, and the ability to handle inquiries, resolve concerns, and provide accurate information in a courteous and timely manner. Must legally work in the United States.

Answer incoming calls promptly and professionally

Assist customers with inquiries, requests, and basic issue resolution

Provide accurate information about services, policies, and procedures

Escalate complex issues to appropriate team members when necessary

Document call details and customer interactions accurately

Maintain a high level of customer satisfaction and professionalism

Follow call scripts, service guidelines, and quality standards

Support administrative tasks related to customer service as needed

Qualifications

High school diploma or equivalent (post-secondary education is an asset)

Previous experience in customer service, call center, or phone-based support preferred

Excellent verbal communication and active listening skills

Strong problem-solving and interpersonal abilities

Comfortable handling a high volume of calls

Basic computer skills and familiarity with CRM or call management systems

Must legally work in the United States

Skills & Competencies

Clear and professional phone etiquette

Patience, empathy, and customer-focused attitude

Attention to detail and accurate documentation

Time management and reliability

Ability to remain calm under pressure

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