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Texas Trust Credit Union

Universal Branch Associate - San Angelo

Texas Trust Credit Union, San Angelo, Texas, us, 76902

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Universal Branch Associate - San Angelo

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Texas Trust Credit Union

Role Responsibilities

Create a member experience that makes them feel welcomed.

Personalize every interaction by using the member's name and thanking them for choosing Texas Trust.

Find ways to exceed member expectations while complying with policies, procedures and regulatory requirements, building relationships to enhance members' financial futures.

Utilize exceptional service skills to engage with members and present member-focused solutions to deepen relationships in person, by phone, and through written communication.

Initiate a warm transition to other areas of business to address extended member financial needs.

Educate members on convenient banking through multi-channel solutions including online and mobile banking.

Proactively collaborate with other departments to satisfy all member requests.

Be flexible and willing to assist in other lines of business as requested.

Identify potential fraud and take appropriate action to prevent losses.

Present a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times.

Practice and promote the team’s "Yes And" culture.

Comply with established regulations and law requirements.

Perform various other duties as assigned.

Required Experience 1-2 years of retail experience. Minimum of 1 year of previous teller/CSR experience preferred.

Skills, Education and/or Certifications Required

High School Diploma/GED required.

Ability to operate multiple computer systems efficiently.

Organized, meticulous self-starter who can work independently.

Strong processing, analytical and critical thinking skills.

Strong work ethic and adaptable team player mentality.

Highly developed sense of integrity and commitment to member satisfaction.

Seniority level Entry level

Employment type Full-time

Job function Finance and Sales

Industries Banking

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