Texas Trust Credit Union
Bilingual Universal Branch Associate - Pantego
Texas Trust Credit Union, Pantego, Texas, United States
Universal Branch Associate
Texas Trust Credit Union
Responsibilities
Create a member experience that makes them feel welcomed.
Personalize every interaction by using the member’s name and thank them for choosing Texas Trust.
Find ways to exceed member expectations with full consideration of policies, procedures and regulatory requirements while also building relationships to enhance their financial future.
Utilize exceptional service skills to engage with members, and present member-focused solutions to deepen relationships in person, by phone and through written communication.
Initiate a warm transition to other areas of business to take care of extended member financial needs.
Educate members on ways to do their banking conveniently through multi-channel solutions including online and mobile banking.
Proactively collaborate with other departments to satisfy all member requests.
Be flexible and willing to assist in other lines of business as requested.
Identify fraud and take appropriate action to prevent losses.
Present a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times.
Practice and bring to life with the team our Yes And culture.
Comply with established regulations and law requirements.
Perform various other duties as assigned.
Required Experience
1‑2 years of retail experience.
Minimum of 1 year of previous teller/CSR experience preferred.
Skills, Education and Certifications Required
High School Diploma/GED required.
Ability to operate multiple computer systems efficiently.
Requires an organized, meticulous self‑starter who is able to work independently.
Strong processing, analytical and critical thinking skills.
Possess a strong work ethic and an adaptable team‑player mentality.
Highly developed sense of integrity and commitment to member satisfaction.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industry
Banking
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Responsibilities
Create a member experience that makes them feel welcomed.
Personalize every interaction by using the member’s name and thank them for choosing Texas Trust.
Find ways to exceed member expectations with full consideration of policies, procedures and regulatory requirements while also building relationships to enhance their financial future.
Utilize exceptional service skills to engage with members, and present member-focused solutions to deepen relationships in person, by phone and through written communication.
Initiate a warm transition to other areas of business to take care of extended member financial needs.
Educate members on ways to do their banking conveniently through multi-channel solutions including online and mobile banking.
Proactively collaborate with other departments to satisfy all member requests.
Be flexible and willing to assist in other lines of business as requested.
Identify fraud and take appropriate action to prevent losses.
Present a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times.
Practice and bring to life with the team our Yes And culture.
Comply with established regulations and law requirements.
Perform various other duties as assigned.
Required Experience
1‑2 years of retail experience.
Minimum of 1 year of previous teller/CSR experience preferred.
Skills, Education and Certifications Required
High School Diploma/GED required.
Ability to operate multiple computer systems efficiently.
Requires an organized, meticulous self‑starter who is able to work independently.
Strong processing, analytical and critical thinking skills.
Possess a strong work ethic and an adaptable team‑player mentality.
Highly developed sense of integrity and commitment to member satisfaction.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industry
Banking
#J-18808-Ljbffr