ROCKET RACK®
IT Technician
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ROCKET RACK®
The IT Technician supports day‑to‑day technology needs across the plant. This role ensures that systems, hardware, and software run reliably so production teams can do their jobs safely and efficiently. The technician provides frontline troubleshooting, maintains equipment, and follows established standards that keep operations stable.
Key Responsibilities
Provide on‑site technical support for computers, printers, handheld devices, and other plant hardware
Install, configure, and maintain workstations, software, and approved applications
Support network connectivity issues, including wired, wireless, and VPN
Troubleshoot problems related to scanners, label printers, production terminals, and shop‑floor equipment interfaces
Assist with user account setup, password resets, and access permissions following established security protocols
Perform routine maintenance on systems and equipment to minimize downtime
Document work performed, incidents, and resolutions in the ticketing system
Escalate complex issues to additional IT staff when needed
Support hardware replacements, upgrades, and rollouts during planned projects
Maintain inventory of IT assets and ensure equipment is labeled, tracked, and properly stored
Follow IT, cybersecurity, and safety policies consistently
Provide support during outages, system updates, or recovery efforts
Train employees on basic technology use and best practices when needed
Qualifications
4 years of IT helpdesk or support experience, preferably in a manufacturing or industrial environment
Strong troubleshooting skills for Windows‑based systems and common business applications
Experience with networks, printers, and basic hardware repair
Proficient with Active Directory, Office 365, and ticketing systems
Ability to work independently, manage priorities, and respond quickly to plant needs
Clear communication skills—able to support users at all technical levels
Physical ability to lift equipment (up to ~50 lbs), crawl under desks, climb a ladder, and move between production areas
Preferred Qualifications
Bachelor’s degree in IT, computer science, or related field (or equivalent experience)
Experience with PLC interfaces or shop‑floor systems (helpful but not required)
Basic understanding of cybersecurity and backup procedures
Work Environment
Primarily plant‑based with regular movement between production and office spaces
Requires adherence to PPE and safety rules
Occasional overtime during outages, upgrades, or high‑priority issues
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Building Materials
#J-18808-Ljbffr
at
ROCKET RACK®
The IT Technician supports day‑to‑day technology needs across the plant. This role ensures that systems, hardware, and software run reliably so production teams can do their jobs safely and efficiently. The technician provides frontline troubleshooting, maintains equipment, and follows established standards that keep operations stable.
Key Responsibilities
Provide on‑site technical support for computers, printers, handheld devices, and other plant hardware
Install, configure, and maintain workstations, software, and approved applications
Support network connectivity issues, including wired, wireless, and VPN
Troubleshoot problems related to scanners, label printers, production terminals, and shop‑floor equipment interfaces
Assist with user account setup, password resets, and access permissions following established security protocols
Perform routine maintenance on systems and equipment to minimize downtime
Document work performed, incidents, and resolutions in the ticketing system
Escalate complex issues to additional IT staff when needed
Support hardware replacements, upgrades, and rollouts during planned projects
Maintain inventory of IT assets and ensure equipment is labeled, tracked, and properly stored
Follow IT, cybersecurity, and safety policies consistently
Provide support during outages, system updates, or recovery efforts
Train employees on basic technology use and best practices when needed
Qualifications
4 years of IT helpdesk or support experience, preferably in a manufacturing or industrial environment
Strong troubleshooting skills for Windows‑based systems and common business applications
Experience with networks, printers, and basic hardware repair
Proficient with Active Directory, Office 365, and ticketing systems
Ability to work independently, manage priorities, and respond quickly to plant needs
Clear communication skills—able to support users at all technical levels
Physical ability to lift equipment (up to ~50 lbs), crawl under desks, climb a ladder, and move between production areas
Preferred Qualifications
Bachelor’s degree in IT, computer science, or related field (or equivalent experience)
Experience with PLC interfaces or shop‑floor systems (helpful but not required)
Basic understanding of cybersecurity and backup procedures
Work Environment
Primarily plant‑based with regular movement between production and office spaces
Requires adherence to PPE and safety rules
Occasional overtime during outages, upgrades, or high‑priority issues
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Building Materials
#J-18808-Ljbffr