EECU
Call Center Representative - Full-Time (9am-6pm shift)
EECU, Fort Worth, Texas, United States, 76102
Call Center Representative - Full-Time (9am-6pm shift)
Love Helping People? Join EECU as a Member Services Representative!
Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch? In this role, you'll assist members over the phone, providing top‑tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful. Plus, we offer a fantastic work‑life balance—after 6 months of in‑office training you could be eligible to work a hybrid schedule (3 days in office, 2 days remote!). To be eligible for hybrid work, you must demonstrate the ability to work independently and meet productivity goals, and provide a reliable high‑speed internet connection (20 Mbps+ download / 5 Mbps+ upload). We provide all other equipment (computer, monitor, keyboard, mouse, headset).
Meaningful work helping members with their financial needs
Hybrid work flexibility after training
Supportive and engaging team environment
Opportunities to grow within the company
Key responsibilities
for this position will be to deliver exceptional service to our members by answering inbound calls timely, professionally, and courteously while maintaining performance standards in quality, attendance, and a team‑centric work ethic. Take ownership of each member while empathizing and prioritizing member needs. Build lasting relationships, offer products and services as appropriate, protect members and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt. Resolve conflicts and manage member expectations. Candidates are responsible for adherence to all Federal and State Rules and Regulations that pertain to the Bank Secrecy Act, Anti‑Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.
Minimum of one year prior call center or financial experience
Effective verbal and written communication with external and internal members
Problem‑solving skills
Approach problems logically and with good judgment to ensure an appropriate member outcome
Accuracy and attention to detail
Required to abide by all applicable regulatory and department policy and procedures
Efficiently manage multiple browsers, tabs, and window navigation while remaining available to speak with a member
Bilingual preferred (read, write, and speak Spanish)
Previous customer service experience
Must be willing to work in a fast‑paced, 100% phone‑based environment
Excellent attendance
Ability to commute to the call center in Downtown Fort Worth
High school diploma or equivalent
Willing to work Monday‑Friday 9am‑6pm with 9:00am‑1:00pm rotating Saturdays
EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.
For more than 90 years, Fort Worth‑based EECU has committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with $4 B in assets and serves over 297,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people,” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the first credit union in Fort Worth to become Blue Zones certified for promoting employee well‑being.
EECU is an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or disability.
Benefits and more information :
For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers.
Referrals increase your chances of interviewing at EECU by 2x. Get notified about new Call Center Representative jobs in
Fort Worth, TX .
Monday‑Friday 9am‑6pm, rotating Saturdays 9am‑1pm.
#J-18808-Ljbffr
Are you passionate about delivering exceptional member service? Ready to be part of a team that values professionalism, accuracy, and a friendly touch? In this role, you'll assist members over the phone, providing top‑tier support with their accounts while ensuring every interaction is efficient, courteous, and helpful. Plus, we offer a fantastic work‑life balance—after 6 months of in‑office training you could be eligible to work a hybrid schedule (3 days in office, 2 days remote!). To be eligible for hybrid work, you must demonstrate the ability to work independently and meet productivity goals, and provide a reliable high‑speed internet connection (20 Mbps+ download / 5 Mbps+ upload). We provide all other equipment (computer, monitor, keyboard, mouse, headset).
Meaningful work helping members with their financial needs
Hybrid work flexibility after training
Supportive and engaging team environment
Opportunities to grow within the company
Key responsibilities
for this position will be to deliver exceptional service to our members by answering inbound calls timely, professionally, and courteously while maintaining performance standards in quality, attendance, and a team‑centric work ethic. Take ownership of each member while empathizing and prioritizing member needs. Build lasting relationships, offer products and services as appropriate, protect members and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt. Resolve conflicts and manage member expectations. Candidates are responsible for adherence to all Federal and State Rules and Regulations that pertain to the Bank Secrecy Act, Anti‑Money Laundering, Bank Bribery Act, and NCUA Privacy Regulations.
Minimum of one year prior call center or financial experience
Effective verbal and written communication with external and internal members
Problem‑solving skills
Approach problems logically and with good judgment to ensure an appropriate member outcome
Accuracy and attention to detail
Required to abide by all applicable regulatory and department policy and procedures
Efficiently manage multiple browsers, tabs, and window navigation while remaining available to speak with a member
Bilingual preferred (read, write, and speak Spanish)
Previous customer service experience
Must be willing to work in a fast‑paced, 100% phone‑based environment
Excellent attendance
Ability to commute to the call center in Downtown Fort Worth
High school diploma or equivalent
Willing to work Monday‑Friday 9am‑6pm with 9:00am‑1:00pm rotating Saturdays
EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.
For more than 90 years, Fort Worth‑based EECU has committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with $4 B in assets and serves over 297,000 members through 21 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people,” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the first credit union in Fort Worth to become Blue Zones certified for promoting employee well‑being.
EECU is an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or disability.
Benefits and more information :
For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers.
Referrals increase your chances of interviewing at EECU by 2x. Get notified about new Call Center Representative jobs in
Fort Worth, TX .
Monday‑Friday 9am‑6pm, rotating Saturdays 9am‑1pm.
#J-18808-Ljbffr