University of Florida
MA / Customer Service Rep - UF New Berlin - Days - Full Time
University of Florida, Jacksonville, Florida, United States, 32290
MA / Customer Service Rep - UF New Berlin - Days - Full Time
Overview
Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.
Responsibilities
Receives and directs messages (electronic, in person and telephone calls) to appropriate personnel.
Makes contacts to other departments, physicians, patients and other outside organizations as necessary for departmental/practice operations.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Maintains patient scheduling functions and sets patient appointments through established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the EMR.
Performs cashiering functions as it relates to co-payments or other patient payments/collections; may perform routine clerical duties for the department.
Performs venipuncture and administers routine, non-controlled medications.
Administers medication as directed by and under the direct supervision of a licensed physician.
Collects routine laboratory specimens as directed by the provider.
Performs basic laboratory procedures including aseptic techniques and takes patient's vital signs.
Qualifications
Experience: 1 year as a Medical Assistant (preferred 2-4 years). Clerical/customer service experience, ideally in a healthcare industry.
Experience: 1 year with third party payors and computer experience for inputting data and reviewing patient demographic material.
Certification: Certified Medical Assistant (CMA) required within 6 months; Basic Life Support (BLS) required at time of hire; Medical Terminology Certificate preferred within 30 days.
Education: High School Diploma / GED equivalent required at time of hire.
Additional: Completion of an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
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Responsibilities
Receives and directs messages (electronic, in person and telephone calls) to appropriate personnel.
Makes contacts to other departments, physicians, patients and other outside organizations as necessary for departmental/practice operations.
Provides excellent customer service for patients/families/representatives and other members of the treatment team.
Maintains patient scheduling functions and sets patient appointments through established guidelines.
Interviews and completes the registration process for patients utilizing the specific service.
Keys patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the EMR.
Performs cashiering functions as it relates to co-payments or other patient payments/collections; may perform routine clerical duties for the department.
Performs venipuncture and administers routine, non-controlled medications.
Administers medication as directed by and under the direct supervision of a licensed physician.
Collects routine laboratory specimens as directed by the provider.
Performs basic laboratory procedures including aseptic techniques and takes patient's vital signs.
Qualifications
Experience: 1 year as a Medical Assistant (preferred 2-4 years). Clerical/customer service experience, ideally in a healthcare industry.
Experience: 1 year with third party payors and computer experience for inputting data and reviewing patient demographic material.
Certification: Certified Medical Assistant (CMA) required within 6 months; Basic Life Support (BLS) required at time of hire; Medical Terminology Certificate preferred within 30 days.
Education: High School Diploma / GED equivalent required at time of hire.
Additional: Completion of an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE
#J-18808-Ljbffr