Aultman Health Foundation
PATIENT SERVICE REP - AULTMAN ORVILLE, TUSCARAWAS HEALTH CENTER
Aultman Health Foundation, Orrville, Ohio, United States, 44667
General Statement of Duties
Provide patient-focused service related to each patient encounter. Patient-focused tasks include greeting patients, scheduling appointments, validating information, and the collection of copayments.
Organizational Relationships Reports directly to Department Coordinator
Duties
Prepares for patients arrival.
Obtains chart 1–2 days prior to appointment. (Depends on Dept. requirement.)
Review insurance for referral and/or copayment requirements.
Demonstrates understanding of customer service.
Greets patients and visitors in a prompt, courteous, and helpful manner. Establishes eye contact with customer.
Communicates in professional and friendly manner.
Acknowledges visitors and accurately responds to routine requests for information.
Checks patients in by completing the following tasks:
verification of patient demographics
confirmation of and updating insurance information
initiating required changes as necessary
notifying clinical personnel of patient’s arrival
generates and logs fee slip
locating chart; obtains chart from Medical Records if necessary
verifies referral approval; documents date of appointment on referral
collects copayments (cash and credit card)
Schedules appointments
Follow-up
Consultations with other internal providers
Refers to Patient Account Representative under the following circumstances:
Patient requires counseling regarding financial difficulties
Patient requests/requires payment plan for account
Notifies nursing staff of apparent seriously ill patient
Sorts and delivers department mail
Other duties as assigned specific to department needs
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Performs related work as required per department
Adapts to role changes in a positive manner.
Demonstrates ability to effectively function in other departments as needed.
Directs Pharmaceutical Representatives to the appropriate location.
Answers telephones, takes messages and/or routes calls appropriately.
Typical Physical Demands Responsibilities may require sitting or standing for long periods of time. Stooping, bending and stretching for files and supplies is common. Occasional lifting of files or paper weighing up to 30 pounds may be required. Work requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. It is necessary to view computer screens for long periods of time.
Typical Working Conditions Work is performed in reception area. The position involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant. Frequent interruptions occur. Contact involves dealing with ill people.
Special Factors This position requires Saturday hours on a rotating basis.
Skills Excellent communication skills are required. Must be able to communicate to customers in a friendly, professional manner.
Problem Solving: The duties of the job follow established procedures with some variation in judgment required, especially when dealing with patients and in recognizing proper charge relationships. The incumbent must be able to handle patient inquiries and questions in a tactful, courteous manner.
Must be able to speak clearly and concisely.
Must demonstrate the ability to read, understand and follow oral and written instructions.
Demonstrates ability to accurately sort and file materials by alphabetic or numeric systems.
Demonstrates ability to establish and maintain effective working relationships with patients, employees and the general public.
Education High school diploma or G.E.D.
Minimum Qualifications
One‑year work experience, preferably in medical office setting.
Knowledge of medical terminology desirable.
Computer skills desirable.
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Organizational Relationships Reports directly to Department Coordinator
Duties
Prepares for patients arrival.
Obtains chart 1–2 days prior to appointment. (Depends on Dept. requirement.)
Review insurance for referral and/or copayment requirements.
Demonstrates understanding of customer service.
Greets patients and visitors in a prompt, courteous, and helpful manner. Establishes eye contact with customer.
Communicates in professional and friendly manner.
Acknowledges visitors and accurately responds to routine requests for information.
Checks patients in by completing the following tasks:
verification of patient demographics
confirmation of and updating insurance information
initiating required changes as necessary
notifying clinical personnel of patient’s arrival
generates and logs fee slip
locating chart; obtains chart from Medical Records if necessary
verifies referral approval; documents date of appointment on referral
collects copayments (cash and credit card)
Schedules appointments
Follow-up
Consultations with other internal providers
Refers to Patient Account Representative under the following circumstances:
Patient requires counseling regarding financial difficulties
Patient requests/requires payment plan for account
Notifies nursing staff of apparent seriously ill patient
Sorts and delivers department mail
Other duties as assigned specific to department needs
Maintains work area and lobby in neat and orderly manner.
Attends meetings as required.
Performs related work as required per department
Adapts to role changes in a positive manner.
Demonstrates ability to effectively function in other departments as needed.
Directs Pharmaceutical Representatives to the appropriate location.
Answers telephones, takes messages and/or routes calls appropriately.
Typical Physical Demands Responsibilities may require sitting or standing for long periods of time. Stooping, bending and stretching for files and supplies is common. Occasional lifting of files or paper weighing up to 30 pounds may be required. Work requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. It is necessary to view computer screens for long periods of time.
Typical Working Conditions Work is performed in reception area. The position involves frequent contact with patients. Work may be stressful at times. Interaction with others is constant. Frequent interruptions occur. Contact involves dealing with ill people.
Special Factors This position requires Saturday hours on a rotating basis.
Skills Excellent communication skills are required. Must be able to communicate to customers in a friendly, professional manner.
Problem Solving: The duties of the job follow established procedures with some variation in judgment required, especially when dealing with patients and in recognizing proper charge relationships. The incumbent must be able to handle patient inquiries and questions in a tactful, courteous manner.
Must be able to speak clearly and concisely.
Must demonstrate the ability to read, understand and follow oral and written instructions.
Demonstrates ability to accurately sort and file materials by alphabetic or numeric systems.
Demonstrates ability to establish and maintain effective working relationships with patients, employees and the general public.
Education High school diploma or G.E.D.
Minimum Qualifications
One‑year work experience, preferably in medical office setting.
Knowledge of medical terminology desirable.
Computer skills desirable.
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