Tampa Metropolitan Area YMCA
Welcome Center Advisor - Bob Sierra Family YMCA
Tampa Metropolitan Area YMCA, Tampa, Florida, us, 33646
Welcome Center Advisor - Bob Sierra Family YMCA
Join to apply for the
Welcome Center Advisor - Bob Sierra Family YMCA
role at
Tampa Metropolitan Area YMCA
Position Summary Working in a team‑oriented, high volume, fast‑paced, member‑centric environment, the Welcome Center Advisor, under the director of the Membership Director (or assigned supervisor), is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the Welcome Center Advisor greets all members and guests, ensures proper check‑in procedures are followed, manages incoming calls from multiple phone lines, processes program registrations, provides cause‑driven tours to prospective members, and collaborates to reach team goals each month. The Advisor assists in enhancing the member experience to support membership acquisition, engagement, and retention, supports training activities, monitors new associates, and maintains a clean, safe and orderly work environment.
Essential Functions And Responsibilities Welcome Center Operations
Greets all enthusiastically and with a smile as they enter the facility and adheres to sign‑in/out procedures for guests/visitors.
Recognizes members by name at time of sign‑in when possible.
Builds relationships with members; helps members connect with one another and the YMCA.
Provides excellent service to members, guests, and program participants in the YMCA and on the phone.
Provides accurate information regarding center and association programs and services; follows up with member questions in a timely manner and collaborates with supervisor for issues.
Assists other associates as necessary to support member services, including conflict resolution, resolving general transaction and/or program issues.
Membership Sales
Conducts new, returning, and prospect tours; ensures a seamless transition based on member‑specific needs and interests.
Communicates with prospective members by phone and in writing to encourage and provide member trials, tours, and/or to join.
Processes member/guest transactions: selling memberships, program registrations, membership cancellations, refunds, etc.
Proactively identifies and resolves member issues and concerns; informs supervisor of unusual situations or unresolved issues.
Promotes and adheres to all Tampa Y policies, safety protocols, and best practices.
Membership Engagement and Retention
Works with Membership Director and center leadership staff to implement member retention and outreach strategies to increase satisfaction and retention rates.
Provides a visible presence in the center and actively interacts with prospects and members to ensure needs are met.
Increases member engagement and program participation by introducing members to other members and tailoring suggestions for new programs, services, or activities.
Collaborates with wellness and program operations teams to identify and tailor programs/services to member needs and interests.
Proactively identifies and resolves member issues and concerns.
General Operations
Welcomes phone calls from program participants and/or new members.
Attends training, meetings, and workshops as assigned.
Delivers Association training and monitors new associates as assigned.
Encourages other associates and supports their efforts in acquiring, retaining, and engaging members in programs and services.
Suggests innovative processes, procedures, and programs that support members.
Performs all duties as assigned by supervisor(s).
Safety and Risk Management
Adheres to all Federal, State, and local safety regulations, and YMCA policies related to safety, health, and welfare of members, participants, guests, and staff.
Ensures all Tampa YMCA standards, leading practices, and policies are implemented and followed, including emergency procedures, child abuse prevention, and appropriate supervision.
Manages high‑risk activities within policies and supervises participants when applicable.
Completes and reports all incidents/accidents per risk management procedures.
Maintains a safe and healthy environment with daily safety checks of program areas, equipment, and supplies.
Maintains proper records, including certifications, meetings, and trainings.
Maintains emphasis on safety in all areas of responsibility for members and staff.
Front desk personnel ensure member or association guest are properly signed in and signed out, and only authorized adults are allowed in the facility.
Contributes to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff.
Reports suspicious or inappropriate behavior, and policy violations, following established procedures.
Qualities We Are Looking For
Consistency and Reliability
Cheerful and Positive Attitude
Values Teamwork
Loves serving and helping others
Applicants Must Be Able To
Smile
Create and maintain eye contact
Speak enthusiastically
Make emotional connection with members/guests/and program participants
Preferred Candidates
Have prior experience in customer service in a fast‑paced high‑volume environment (one year).
Proficient in using email, Internet, and other PC‑based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.
Possess excellent interpersonal and problem‑solving skills with specific examples of resolving issues or critical thinking.
Experienced in target selling with a record of closing sales or suggestive selling skills (retail, services, restaurant).
Ability to understand, adapt to, and interact with diverse people, teams, perspectives, and cultures.
Must be able to work flexible hours including evenings, weekends, and holidays as needed.
High School Diploma and education in marketing, customer service or related fields.
Have reliable transportation.
Certifications/Trainings Required
Must obtain within 30 days of employment and maintain current certifications in community CPR/AED and First Aid.
Must achieve OpenDoor training within 30 days of hire/starting this position.
Maintain position‑specific required certifications as stated in the training matrix.
Work Environment and Physical Demands
Regularly required to use a computer for extended periods and communicate using a computer and authorized work phone/smart device.
Ability to perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting.
Must be able to sit, reach, and move around the work environment.
Ability to lift and move a minimum of 30 pounds.
Specific vision requirements: close vision, distance vision, and ability to adjust.
Ability to work in varying environments, including extreme humidity/dampness, heat and cold.
Noise level in the work environment is usually moderate.
Position may require flexible hours including evenings, weekends, and holidays as needed.
Must be able to perform all duties and functions supervised.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
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Welcome Center Advisor - Bob Sierra Family YMCA
role at
Tampa Metropolitan Area YMCA
Position Summary Working in a team‑oriented, high volume, fast‑paced, member‑centric environment, the Welcome Center Advisor, under the director of the Membership Director (or assigned supervisor), is the first impression and sets the stage for an exceptional member and guest experience. While demonstrating a welcoming, genuine, hopeful, nurturing and determined approach, the Welcome Center Advisor greets all members and guests, ensures proper check‑in procedures are followed, manages incoming calls from multiple phone lines, processes program registrations, provides cause‑driven tours to prospective members, and collaborates to reach team goals each month. The Advisor assists in enhancing the member experience to support membership acquisition, engagement, and retention, supports training activities, monitors new associates, and maintains a clean, safe and orderly work environment.
Essential Functions And Responsibilities Welcome Center Operations
Greets all enthusiastically and with a smile as they enter the facility and adheres to sign‑in/out procedures for guests/visitors.
Recognizes members by name at time of sign‑in when possible.
Builds relationships with members; helps members connect with one another and the YMCA.
Provides excellent service to members, guests, and program participants in the YMCA and on the phone.
Provides accurate information regarding center and association programs and services; follows up with member questions in a timely manner and collaborates with supervisor for issues.
Assists other associates as necessary to support member services, including conflict resolution, resolving general transaction and/or program issues.
Membership Sales
Conducts new, returning, and prospect tours; ensures a seamless transition based on member‑specific needs and interests.
Communicates with prospective members by phone and in writing to encourage and provide member trials, tours, and/or to join.
Processes member/guest transactions: selling memberships, program registrations, membership cancellations, refunds, etc.
Proactively identifies and resolves member issues and concerns; informs supervisor of unusual situations or unresolved issues.
Promotes and adheres to all Tampa Y policies, safety protocols, and best practices.
Membership Engagement and Retention
Works with Membership Director and center leadership staff to implement member retention and outreach strategies to increase satisfaction and retention rates.
Provides a visible presence in the center and actively interacts with prospects and members to ensure needs are met.
Increases member engagement and program participation by introducing members to other members and tailoring suggestions for new programs, services, or activities.
Collaborates with wellness and program operations teams to identify and tailor programs/services to member needs and interests.
Proactively identifies and resolves member issues and concerns.
General Operations
Welcomes phone calls from program participants and/or new members.
Attends training, meetings, and workshops as assigned.
Delivers Association training and monitors new associates as assigned.
Encourages other associates and supports their efforts in acquiring, retaining, and engaging members in programs and services.
Suggests innovative processes, procedures, and programs that support members.
Performs all duties as assigned by supervisor(s).
Safety and Risk Management
Adheres to all Federal, State, and local safety regulations, and YMCA policies related to safety, health, and welfare of members, participants, guests, and staff.
Ensures all Tampa YMCA standards, leading practices, and policies are implemented and followed, including emergency procedures, child abuse prevention, and appropriate supervision.
Manages high‑risk activities within policies and supervises participants when applicable.
Completes and reports all incidents/accidents per risk management procedures.
Maintains a safe and healthy environment with daily safety checks of program areas, equipment, and supplies.
Maintains proper records, including certifications, meetings, and trainings.
Maintains emphasis on safety in all areas of responsibility for members and staff.
Front desk personnel ensure member or association guest are properly signed in and signed out, and only authorized adults are allowed in the facility.
Contributes to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff.
Reports suspicious or inappropriate behavior, and policy violations, following established procedures.
Qualities We Are Looking For
Consistency and Reliability
Cheerful and Positive Attitude
Values Teamwork
Loves serving and helping others
Applicants Must Be Able To
Smile
Create and maintain eye contact
Speak enthusiastically
Make emotional connection with members/guests/and program participants
Preferred Candidates
Have prior experience in customer service in a fast‑paced high‑volume environment (one year).
Proficient in using email, Internet, and other PC‑based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.
Possess excellent interpersonal and problem‑solving skills with specific examples of resolving issues or critical thinking.
Experienced in target selling with a record of closing sales or suggestive selling skills (retail, services, restaurant).
Ability to understand, adapt to, and interact with diverse people, teams, perspectives, and cultures.
Must be able to work flexible hours including evenings, weekends, and holidays as needed.
High School Diploma and education in marketing, customer service or related fields.
Have reliable transportation.
Certifications/Trainings Required
Must obtain within 30 days of employment and maintain current certifications in community CPR/AED and First Aid.
Must achieve OpenDoor training within 30 days of hire/starting this position.
Maintain position‑specific required certifications as stated in the training matrix.
Work Environment and Physical Demands
Regularly required to use a computer for extended periods and communicate using a computer and authorized work phone/smart device.
Ability to perform all physical aspects of the position, including walking, standing, bending, reaching, and lifting.
Must be able to sit, reach, and move around the work environment.
Ability to lift and move a minimum of 30 pounds.
Specific vision requirements: close vision, distance vision, and ability to adjust.
Ability to work in varying environments, including extreme humidity/dampness, heat and cold.
Noise level in the work environment is usually moderate.
Position may require flexible hours including evenings, weekends, and holidays as needed.
Must be able to perform all duties and functions supervised.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
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