TEKsystems
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Service Desk Technician
role at
TEKsystems . This position is posted 1 week ago and requires candidates to be local to Seneca Falls, NY.
Description
We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is responsible for providing technical support to end users, troubleshooting Windows operating system issues, managing Active Directory tasks, and ensuring excellent customer service in every interaction.
Key Responsibilities
Provide Tier 1–2 support for Windows 10/11 operating systems, including break‑fix troubleshooting and remote assistance.
Respond to help desk calls, document issues in the ticketing system, and ensure timely resolution.
Support end users with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.
Perform Active Directory tasks such as adding/terminating users, managing group policies, and maintaining user accounts.
Collaborate with IT team members to escalate complex issues when necessary.
Deliver clear, professional communication in both written ticket documentation and verbal interactions with non‑technical users.
Maintain a customer‑first approach, ensuring users feel supported and understood.
Required Skills & Qualifications
2–3 years of Help Desk experience supporting Windows 10/11 environments.
Proficiency in troubleshooting operating system issues to resolution (break‑fix).
Experience with remote help desk tools and ticketing systems.
Strong knowledge of Microsoft Office Suite and related applications.
2–3 years of Active Directory experience, including user account management and group policy familiarity.
Excellent customer service skills with the ability to communicate technical information clearly to non‑technical users.
Strong written and verbal communication skills; ability to create detailed technical documentation.
Logical thinker with strong problem‑solving abilities and empathy for end users.
Preferred Attributes
Ability to manage multiple priorities in a fast‑paced environment.
Team‑oriented mindset with a proactive approach to problem‑solving.
Strong organizational skills and attention to detail.
Additional Skills & Qualifications
Duo authentication experience
O365 support experience
SAP/Oracle support experience
ServiceNow experience
Experience Level Expert Level
Job Type & Location This is a Contract position based out of Seneca Falls, NY.
Pay And Benefits The pay range for this position is $20.00 – $22.00 /hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change. If eligible, benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: January 2, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.
At TEKsystems we are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Referrals increase your chances of interviewing at TEKsystems by 2x.
Get notified about new Service Desk Technician jobs in
Seneca Falls, NY .
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Service Desk Technician
role at
TEKsystems . This position is posted 1 week ago and requires candidates to be local to Seneca Falls, NY.
Description
We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is responsible for providing technical support to end users, troubleshooting Windows operating system issues, managing Active Directory tasks, and ensuring excellent customer service in every interaction.
Key Responsibilities
Provide Tier 1–2 support for Windows 10/11 operating systems, including break‑fix troubleshooting and remote assistance.
Respond to help desk calls, document issues in the ticketing system, and ensure timely resolution.
Support end users with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.
Perform Active Directory tasks such as adding/terminating users, managing group policies, and maintaining user accounts.
Collaborate with IT team members to escalate complex issues when necessary.
Deliver clear, professional communication in both written ticket documentation and verbal interactions with non‑technical users.
Maintain a customer‑first approach, ensuring users feel supported and understood.
Required Skills & Qualifications
2–3 years of Help Desk experience supporting Windows 10/11 environments.
Proficiency in troubleshooting operating system issues to resolution (break‑fix).
Experience with remote help desk tools and ticketing systems.
Strong knowledge of Microsoft Office Suite and related applications.
2–3 years of Active Directory experience, including user account management and group policy familiarity.
Excellent customer service skills with the ability to communicate technical information clearly to non‑technical users.
Strong written and verbal communication skills; ability to create detailed technical documentation.
Logical thinker with strong problem‑solving abilities and empathy for end users.
Preferred Attributes
Ability to manage multiple priorities in a fast‑paced environment.
Team‑oriented mindset with a proactive approach to problem‑solving.
Strong organizational skills and attention to detail.
Additional Skills & Qualifications
Duo authentication experience
O365 support experience
SAP/Oracle support experience
ServiceNow experience
Experience Level Expert Level
Job Type & Location This is a Contract position based out of Seneca Falls, NY.
Pay And Benefits The pay range for this position is $20.00 – $22.00 /hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change. If eligible, benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline: January 2, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.
At TEKsystems we are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Referrals increase your chances of interviewing at TEKsystems by 2x.
Get notified about new Service Desk Technician jobs in
Seneca Falls, NY .
#J-18808-Ljbffr