TEKsystems
Overview
We are seeking a proactive and customer‑focused Tier 1 Desktop Support Technician to provide first‑level technical assistance to end users. This role is responsible for troubleshooting hardware, software, and network issues, ensuring minimal downtime and optimal user experience.
Key Responsibilities
Respond to and resolve Level 1 support tickets via phone, email, and in‑person within established SLAs.
Diagnose and troubleshoot desktop, laptop, and peripheral issues (printers, scanners, monitors).
Install, configure, and update operating systems, applications, and security patches.
Assist with imaging and deployment of Windows‑based devices using approved tools.
Provide basic network connectivity support (Wi‑Fi, VPN, IP configuration).
Document all incidents, resolutions, and processes in the ticketing system.
Escalate complex issues to Tier 2/3 support teams when necessary.
Deliver excellent customer service and clear communication to non‑technical users.
Qualifications
1‑2 years of experience in IT support or related field.
Strong knowledge of Windows OS and common business applications (Microsoft 365).
Familiarity with imaging tools (SCCM, MDT) and remote support platforms.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Excellent problem‑solving skills and attention to detail.
Strong interpersonal and communication skills.
Preferred Skills
Experience with Active Directory account management.
Knowledge of ITIL practices and ticketing systems (ServiceNow, Zendesk).
Customer service experience in a fast‑paced environment.
Job Type & Location Contract position based out of Buffalo, NY. Fully onsite.
Pay and Benefits Pay range: $22.00 – $22.00 /hr. Benefits (temporary role) may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Application Deadline Position anticipated to close on Jan 3, 2026.
About TEKsystems We’re partners in transformation. TEKsystems is an Allegis Group company, an equal‑opportunity employer that considers all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
For more information, visit TEKsystems.com.
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Key Responsibilities
Respond to and resolve Level 1 support tickets via phone, email, and in‑person within established SLAs.
Diagnose and troubleshoot desktop, laptop, and peripheral issues (printers, scanners, monitors).
Install, configure, and update operating systems, applications, and security patches.
Assist with imaging and deployment of Windows‑based devices using approved tools.
Provide basic network connectivity support (Wi‑Fi, VPN, IP configuration).
Document all incidents, resolutions, and processes in the ticketing system.
Escalate complex issues to Tier 2/3 support teams when necessary.
Deliver excellent customer service and clear communication to non‑technical users.
Qualifications
1‑2 years of experience in IT support or related field.
Strong knowledge of Windows OS and common business applications (Microsoft 365).
Familiarity with imaging tools (SCCM, MDT) and remote support platforms.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Excellent problem‑solving skills and attention to detail.
Strong interpersonal and communication skills.
Preferred Skills
Experience with Active Directory account management.
Knowledge of ITIL practices and ticketing systems (ServiceNow, Zendesk).
Customer service experience in a fast‑paced environment.
Job Type & Location Contract position based out of Buffalo, NY. Fully onsite.
Pay and Benefits Pay range: $22.00 – $22.00 /hr. Benefits (temporary role) may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation or sick leave)
Application Deadline Position anticipated to close on Jan 3, 2026.
About TEKsystems We’re partners in transformation. TEKsystems is an Allegis Group company, an equal‑opportunity employer that considers all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
For more information, visit TEKsystems.com.
#J-18808-Ljbffr