Mid-Willamette Valley Community Action Agency
Lead Site Assistant -Swing
Mid-Willamette Valley Community Action Agency, Salem, Oregon, us, 97308
Lead Site Assistant – Swing
at Mid-Willamette Valley Community Action Agency
We are looking for a dedicated Lead Site Assistant to provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties. The role involves daily operations support (cleaning, laundry), clerical duties, data collection & entry, client assistance, and special projects as needed. The Site Assistant is responsible for training and updating Site Assistants and volunteers, exercising strong decision‑making skills, and providing leadership during urgent matters in the absence of management.
Location Salem, OR
Salary $50,000.00 – $95,000.00
Minimum Qualifications
Education and/or Experience
High School diploma or GED.
Two years of experience in customer service, social services, or other client‑facing roles.
Preference given to applicants who have experience working with people experiencing homelessness or at‑risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.
Certificates, Licenses, Registrations
Driver qualifications: valid driver license, insured vehicle available for use on the job, and a satisfactory driving record for the previous three years.
Candidate must pass a comprehensive MWVCAA background screening prior to employment.
Basic Life Support/First Aid certification required within first 30 days of hire.
Food Handler’s Card or ability to obtain within 30 days.
Candidate must pass pre‑employment and random drug screenings.
Knowledge, Skills, and Abilities
Demonstrated proficiencies in Microsoft Office (incl. Outlook), videoconferencing platforms, and web tools.
Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff, and program partners.
Essential Duties and Responsibilities
Serves as primary point of contact for respective work shift.
Trains incoming staff members and volunteers on applicable duties, processes, and policies.
Facilitates communication and collaboration between Site Assistants and volunteers.
Focuses team toward primary program goals and exemplifies the positive culture.
Ensures data collection and quality; inputs service usage information into the Health Management Information System (HMIS) and Shelter point.
Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations, and local resources.
Monitors the program expectations of residents.
Provides program support, including cleaning, site upkeep, laundry, supportive services, client engagement, telephone answering, and client & facility safety monitoring.
Assists other staff and volunteers in providing a calm, clean, and safe environment for residents.
Shares information, resources and referrals about community partnerships and resources.
Promotes a safe and healing environment for individuals that are victims of trauma through trauma‑informed engagements, clear boundaries, and supportive case management.
Attends and engages in required annual trainings and remains up-to-date on policies and procedures for the ARCHES program.
Pursues Program Critical Strategic Goals, including: Embraces the mission and philosophy of Trauma Informed Care, Motivational Interviewing, client‑centered services, Coordinated Assessment, and Harm Reduction.
Performs cleaning, janitorial, and laundry tasks in support of day‑to‑day sheltering operations.
Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
Maintains appropriate boundaries with clients and coworkers at all times.
Supervisory Responsibilities There are no supervisory duties in this position.
Physical & Mental Demands
Regularly lift and/or move 20 pounds; occasionally lift and/or move up to 50 pounds.
Manual dexterity for handling personal items, food, clothing, sacks, carts, and use of computers and written intake processing.
Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.
Driving in all weather conditions to ARCHES sites in Polk and Marion counties.
Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de‑escalation techniques.
Remains positive during interactions with escalated clients and staff.
Stays focused and calm, and handles pressures of frequent demands for attention, time and work tasks.
Work Environment
Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
Primarily indoor work environment with frequent interruptions and demands.
Exposure to trash and potential biohazards.
Required to work outside of normal business hours, including nights, weekends, and holidays.
Ability/flexibility to accept work shifts or trade shifts with short notice (for example, same day for a call‑out).
MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585‑6232.
Job Posted by ApplicantPro
#J-18808-Ljbffr
at Mid-Willamette Valley Community Action Agency
We are looking for a dedicated Lead Site Assistant to provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties. The role involves daily operations support (cleaning, laundry), clerical duties, data collection & entry, client assistance, and special projects as needed. The Site Assistant is responsible for training and updating Site Assistants and volunteers, exercising strong decision‑making skills, and providing leadership during urgent matters in the absence of management.
Location Salem, OR
Salary $50,000.00 – $95,000.00
Minimum Qualifications
Education and/or Experience
High School diploma or GED.
Two years of experience in customer service, social services, or other client‑facing roles.
Preference given to applicants who have experience working with people experiencing homelessness or at‑risk of becoming homeless; and/or work experience with the public in a healthcare or community services setting.
Certificates, Licenses, Registrations
Driver qualifications: valid driver license, insured vehicle available for use on the job, and a satisfactory driving record for the previous three years.
Candidate must pass a comprehensive MWVCAA background screening prior to employment.
Basic Life Support/First Aid certification required within first 30 days of hire.
Food Handler’s Card or ability to obtain within 30 days.
Candidate must pass pre‑employment and random drug screenings.
Knowledge, Skills, and Abilities
Demonstrated proficiencies in Microsoft Office (incl. Outlook), videoconferencing platforms, and web tools.
Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff, and program partners.
Essential Duties and Responsibilities
Serves as primary point of contact for respective work shift.
Trains incoming staff members and volunteers on applicable duties, processes, and policies.
Facilitates communication and collaboration between Site Assistants and volunteers.
Focuses team toward primary program goals and exemplifies the positive culture.
Ensures data collection and quality; inputs service usage information into the Health Management Information System (HMIS) and Shelter point.
Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations, and local resources.
Monitors the program expectations of residents.
Provides program support, including cleaning, site upkeep, laundry, supportive services, client engagement, telephone answering, and client & facility safety monitoring.
Assists other staff and volunteers in providing a calm, clean, and safe environment for residents.
Shares information, resources and referrals about community partnerships and resources.
Promotes a safe and healing environment for individuals that are victims of trauma through trauma‑informed engagements, clear boundaries, and supportive case management.
Attends and engages in required annual trainings and remains up-to-date on policies and procedures for the ARCHES program.
Pursues Program Critical Strategic Goals, including: Embraces the mission and philosophy of Trauma Informed Care, Motivational Interviewing, client‑centered services, Coordinated Assessment, and Harm Reduction.
Performs cleaning, janitorial, and laundry tasks in support of day‑to‑day sheltering operations.
Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.
Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.
Maintains appropriate boundaries with clients and coworkers at all times.
Supervisory Responsibilities There are no supervisory duties in this position.
Physical & Mental Demands
Regularly lift and/or move 20 pounds; occasionally lift and/or move up to 50 pounds.
Manual dexterity for handling personal items, food, clothing, sacks, carts, and use of computers and written intake processing.
Requires frequent moving/walking and standing in the shelter setting and outdoor spaces.
Driving in all weather conditions to ARCHES sites in Polk and Marion counties.
Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de‑escalation techniques.
Remains positive during interactions with escalated clients and staff.
Stays focused and calm, and handles pressures of frequent demands for attention, time and work tasks.
Work Environment
Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
Primarily indoor work environment with frequent interruptions and demands.
Exposure to trash and potential biohazards.
Required to work outside of normal business hours, including nights, weekends, and holidays.
Ability/flexibility to accept work shifts or trade shifts with short notice (for example, same day for a call‑out).
MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585‑6232.
Job Posted by ApplicantPro
#J-18808-Ljbffr