MassMarkets
Inbound Collections Representative (Tolling)
Seniority level: Entry level
Employment type: Full-time
Job function: Accounting/Auditing and Finance
Industry: Accounting
Location: Tampa, FL
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are hiring Customer Service Representatives to support inbound customer inquiries. In this entry‑level, on‑site position, you will assist callers by resolving disputes, processing payments, and providing guidance on procedures‑all while delivering a professional and positive customer experience. We provide paid training, full benefits, performance incentives, and opportunities for career advancement.
Responsibilities
Handle inbound and outbound calls with professionalism and courtesy
Understand customer needs and provide effective solutions
Research and resolve issues by coordinating with other departments as needed
Follow client‑specific processes and maintain a courteous tone throughout interactions
Use internal systems to manage accounts and accurately document customer claims
Adhere to scripts, policies, and procedures
Leverage training and knowledge resources to answer customer questions
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to supervisors or appropriate departments
Aim for first‑call resolution through effective problem‑solving
Stay up to date by attending training sessions and reviewing new materials
Meet attendance and scheduling requirements consistently
Candidate Qualifications
Must be at least 18 years old
High school diploma or equivalent
Proficient in data entry and computer use
Fluent in English (spoken and written)
Wired high‑speed internet connection (minimum 20 Mbps download speed)
Strong written, verbal, and organizational skills
Typing speed of at least 20 words per minute
Availability to work scheduled shifts, including during training
Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
Comfortable using Windows PC applications and learning new systems
Reliable and punctual with excellent attendance
Strong problem‑solving and troubleshooting abilities
Skilled in conflict resolution and negotiation
Customer‑focused, empathetic, and patient
Able to multitask, stay focused, and manage time independently
Team‑oriented with a commitment to delivering excellent service
Adaptable and able to thrive in a dynamic, fast‑paced environment
Strong interpersonal skills and the ability to build rapport with customers and colleagues
Compensation & Benefits Hourly + Bonus Salary range: $36,000.00‑$100,000.00 annually (based on experience)
Paid Time Off: Earn PTO and paid holidays
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes
Health Benefits: Medical, dental, and vision coverage after 60 days (MEC plans after 30 days)
Retirement Savings: Available retirement programs where applicable
Disability Insurance: Short‑term coverage
Life Insurance: Access to life insurance options
Supplemental Insurance: Accident and critical illness insurance
Career Growth: Internal promotion focus and advancement opportunities
Paid Training: Earn while learning new skills
Fun, Engaging Work Environment: Team‑oriented culture with collaboration and engagement
Casual Dress Code: Comfortable workplace attire
Physical Requirements The position is largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. Occasional movement within the office is required, including reaching, lifting, and moving objects up to 40 pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act, we provide reasonable accommodations upon request unless they cause undue hardship. Contact Human Resources for accommodation requests.
EEO Statement All employees and applicants are allowed an equal opportunity for employment. We do not discriminate on age, ancestry, family or medical staff leave, gender identity or expression, genetic information, marital status, medical condition, caste, or any other protected characteristic.
About MCI MCI helps customers with contact center services and IT solutions. We provide staffing, outsourcing, and support across nine locations worldwide. MCI emphasizes training, career growth, and a friendly workplace culture. Major brand
MassMarkets
offers competitive salaries and benefits, fostering rapid professional advancement in a supportive environment.
#J-18808-Ljbffr
Location: Tampa, FL
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are hiring Customer Service Representatives to support inbound customer inquiries. In this entry‑level, on‑site position, you will assist callers by resolving disputes, processing payments, and providing guidance on procedures‑all while delivering a professional and positive customer experience. We provide paid training, full benefits, performance incentives, and opportunities for career advancement.
Responsibilities
Handle inbound and outbound calls with professionalism and courtesy
Understand customer needs and provide effective solutions
Research and resolve issues by coordinating with other departments as needed
Follow client‑specific processes and maintain a courteous tone throughout interactions
Use internal systems to manage accounts and accurately document customer claims
Adhere to scripts, policies, and procedures
Leverage training and knowledge resources to answer customer questions
Maintain confidentiality and handle sensitive information appropriately
Escalate complex issues to supervisors or appropriate departments
Aim for first‑call resolution through effective problem‑solving
Stay up to date by attending training sessions and reviewing new materials
Meet attendance and scheduling requirements consistently
Candidate Qualifications
Must be at least 18 years old
High school diploma or equivalent
Proficient in data entry and computer use
Fluent in English (spoken and written)
Wired high‑speed internet connection (minimum 20 Mbps download speed)
Strong written, verbal, and organizational skills
Typing speed of at least 20 words per minute
Availability to work scheduled shifts, including during training
Basic knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
Comfortable using Windows PC applications and learning new systems
Reliable and punctual with excellent attendance
Strong problem‑solving and troubleshooting abilities
Skilled in conflict resolution and negotiation
Customer‑focused, empathetic, and patient
Able to multitask, stay focused, and manage time independently
Team‑oriented with a commitment to delivering excellent service
Adaptable and able to thrive in a dynamic, fast‑paced environment
Strong interpersonal skills and the ability to build rapport with customers and colleagues
Compensation & Benefits Hourly + Bonus Salary range: $36,000.00‑$100,000.00 annually (based on experience)
Paid Time Off: Earn PTO and paid holidays
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes
Health Benefits: Medical, dental, and vision coverage after 60 days (MEC plans after 30 days)
Retirement Savings: Available retirement programs where applicable
Disability Insurance: Short‑term coverage
Life Insurance: Access to life insurance options
Supplemental Insurance: Accident and critical illness insurance
Career Growth: Internal promotion focus and advancement opportunities
Paid Training: Earn while learning new skills
Fun, Engaging Work Environment: Team‑oriented culture with collaboration and engagement
Casual Dress Code: Comfortable workplace attire
Physical Requirements The position is largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. Occasional movement within the office is required, including reaching, lifting, and moving objects up to 40 pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act, we provide reasonable accommodations upon request unless they cause undue hardship. Contact Human Resources for accommodation requests.
EEO Statement All employees and applicants are allowed an equal opportunity for employment. We do not discriminate on age, ancestry, family or medical staff leave, gender identity or expression, genetic information, marital status, medical condition, caste, or any other protected characteristic.
About MCI MCI helps customers with contact center services and IT solutions. We provide staffing, outsourcing, and support across nine locations worldwide. MCI emphasizes training, career growth, and a friendly workplace culture. Major brand
MassMarkets
offers competitive salaries and benefits, fostering rapid professional advancement in a supportive environment.
#J-18808-Ljbffr