Overnight Station Supervisor Job at Brightline Trains in West Palm Beach

Overview

As a critical member of the Brightline Station Operations team, you will assist the Station Manager’s daily operations and all aspects of the business within the station, keeping safety at the forefront of everything you do. Working closely with the Rail Operations and Security teams and coordinating with other departments, you will ensure a smooth, efficient, hospitable, and comfortable travel experience for all Guests.

Responsibilities

• Food & Beverage Inventory & Services
  • Confirm that the F&B team has completed and restored all items necessary for the opening of the Premium lounge and the Mary Mary lounge.
  • Take inventory of both the MRKT and Mary Mary lounges to ensure all par levels are up to date.
  • Ensure all food is properly rotated based on expiration dates to minimize spoilage and waste.
  • Set up all lounges with early‑morning offerings in anticipation of our first Guest arrivals.
  • Arrange coffee and complimentary beverages in the morning to welcome our first set of commuters.
• Operational & Teammate Relations
  • Conduct final inspection using the Measure Up program to grade teammates’ closing performances.
  • Confirm that all closing duties have been completed for each department.
  • Conduct a pre‑shift briefing with the AM team, sharing company updates.
  • Hand off with the AM manager, discussing any important details that may impact Guest experience.
• Guest Experience & Station Readiness
  • Oversee the final arrival and departure for the day.
  • Ensure the station is secure after the last train has arrived/departed and confirm that all Guests and personnel have left the station.
  • Ensure that the station opens on time and serve as a backup if the manager is delayed.

Note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Managerial Responsibility

None

Knowledge, Skills & Abilities

• You are a natural people‑person, comfortable with Guest service, retail, and Food & Beverage sales.
• Standing, walking, bending, stooping, pushing, pulling, and reaching for extended periods are tasks you can perform comfortably.
• You have sound judgment, thinking and acting independently, and express clear and effective verbal communication skills to interact with Guests and teammates.
• You have two (2) or more years of operational experience in a hospitality operation.
• You have approximately one to two years’ experience ensuring policies and procedures are closely followed.
• You are a minimum of 18 years old.
• You have demonstrated reliability, punctuality, and dependability.
• You love keeping busy at work and are conscious of safe food handling practices.
• You are comfortable navigating various computer applications to help our Guests and communicate and prepare daily Manager On Duty (MOD) reports.

Work Environment

Works in a clean, air‑conditioned office space, free of noise, dust, and humidity.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear. Occasional lifting of light items is required. No specific vision requirements. Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury.

Travel

None

Equal Employment Opportunity

Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.