Front Office Assistant Job at Apidel Technologies in Newport Beach

Overview

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring patient flow and continuous communication within the department, referring physician offices, and organization staff.

Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards. Greets visitors and answers telephones. May collect copays, close the cash drawer and prepare month-end deposits. Collects initial demographic and clinical patient information and accurately enters into the medical record.

Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling. Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff / Supervisors. Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all the required paperwork prior to the patient\'s procedure. As directed by medical staff orders patient tests to be performed as needed during patient stay. The position may work in various departments as needed. Assist clinical staff as needed with patients and family members. Always maintains patient confidentiality. Participates in the continuous quality improvement process. Performs other duties as assigned.

Responsibilities

• Interact with patients, family members or surrogate decision makers and the public courteously according to established standards.
• Greet visitors and answer telephones.
• May collect copays, close the cash drawer and prepare month-end deposits.
• Collect initial demographic and clinical patient information and accurately enter into the medical record.
• Compile and prepare charts.
• Coordinate and execute patient scheduling including confirmations, cancellations and rescheduling; communicate schedule changes promptly to all appropriate locations and individuals.
• Maintain accurate information and utilize various software to schedule, enter charges, locate and scan documents, and accurately enter patient information.
• Ensure the patient chart has all required paperwork prior to the patient\'s procedure.
• Order patient tests as directed by medical staff as needed during patient stay.
• Work in various departments as needed and assist clinical staff with patients and family members.
• Maintain patient confidentiality at all times.
• Participate in the continuous quality improvement process.
• Perform other duties as assigned.

Skills and Experience

Required Skills & Experience

• Minimum one (1) year of medical front office or equivalent administrative experience required.
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required.
• Clerical experience to include filing, calculator, and telephone skills required.
• Typing skills of minimum 35 WPM required.
• Working knowledge of medical terminology and anatomy required.

Preferred Skills & Experience

• Two years\' (2) medical front office experience preferred.
• Experience within an acute healthcare system environment preferred.
• Knowledge of healthcare database systems preferred.
• Understanding of insurance procedures preferred.

Education

• Required Education: High School Graduate or equivalent education and experience required.
• Preferred Education: Bachelors degree in healthcare-related field preferred.

Certifications & Licensure

• N / A
• N / A