Eden Senior Care is hiring: Assistant Business Office Manager in Edina

Assistant Business Office Manager at Eden Senior Care

Eden Senior Care, founded in 2016, is a growing Healthcare Management company focused on managing and operating Skilled Nursing, Rehabilitation, and Assisted Living communities in Minnesota, Wisconsin, and Ohio. Our mission is to support each community’s success by providing strong leadership, corporate support, and the resources and tools to realize their goals.

Position Overview

The Assistant Business Office Manager supports the Business Office Manager by completing daily operational tasks, ensuring accurate financial processing, and maintaining confidential resident and business information.

Business Office Functions

• Maintain basic knowledge of computer software and internet applications.
• Maintain resident and business office files.
• Assist in answering resident billing issues and maintain the ancillary charge worksheet weekly.
• Ensure that move‑in deposits and rents are deposited promptly.
• Send monthly delinquent notices and follow collection guidelines.
• Process resident lease renewal letters.
• Ensure that accounts payable procedures are processed timely and accurately.
• Ensure that all proprietary, financial, and resident information is kept confidential.
• Monitor and record petty cash disbursements and reconcile to replenish.
• Respect and maintain confidentiality of office records and restricted information.

Daily Business Office Tasks

• Run Action Summary in PCC to capture admissions, discharges, and other changes; save summary in the Month End folder after highlighting and signing off.
• Update running Rent Roll to reflect any changes.
• New Admissions: work with Admission Director to ensure the contract is signed, the correct rate entered, and complete each AR tab in PCC.
• New MCO Admission: ensure a copy of the Managed Medicaid authorization is received, enter all authorization information in PCC, upload the authorization copy, and note the start and end dates.
• Clear AR Dashboard.
• Clear voicemails and return all phone calls; document in PCC customer service calls and follow‑up actions.
• Deposit any amount received over $500, update the Cash Tracker, and save copies of the deposit labeled per Eden policy.

Routine Business Office Tasks

• Review Aging report, track payments not received; private payments due by the 5th require an initial collection call documented in PCC.
• Meet weekly to review unpaid balances and missing authorizations; develop a collection plan.
• Meet monthly to confirm Level of Care charges and any changes to POA contact information using the rent roll and resident profile in PCC.
• Review Managed Medicaid authorizations expiring in the next 30 days; collaborate to obtain new authorizations.
• Ensure a verification sheet signed by LNHA is maintained in the trust petty cash box and reconcile cash in PCC.

Qualifications

• Prior experience in a Skilled Nursing Facility, especially in roles such as Administrative Assistant, Business Office Assistant, or comparable positions.
• Knowledgeable in Point‑Click Care (PCC).