Schulte Hospitality Group is hiring: Assistant Front Office Manager in Portland

Join to apply for the Assistant Front Office Manager role at Schulte Hospitality Group at the Hoxton Portland hotel. Schulte Companies is a leading third‑party management company focused on hospitality and restaurants, operating more than 200 properties across 38 states and 3 countries.

We are seeking a dynamic, service‑oriented Assistant Front Office Manager to join our team. Our mission is to exude hospitality, respect and authenticity, prioritize stakeholders, and make a positive impact. Be part of an inclusive, employee‑focused workplace committed to your development. We offer:

• Daily Pay
• Free telemedicine and virtual mental health care access for all associates from day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid time off and holiday pay
• Pet insurance
• Employee assistance program
• Schulte Savings marketplace discounts (event tickets, electronics, gym memberships, etc.)

Responsibilities

• Monitor daily status of rooms, rates, discount rates and packages
• Maintain current list of available rooms for walk‑in situations
• Coordinate blocking of rooms
• Act as the “service champion” for the front office and create a positive atmosphere for guest relations
• Ensure recognition of employees across areas of responsibility
• Review comment cards, guest satisfaction results and other data to identify improvement areas
• Solicit employee feedback, use an “open door” policy, and review employee satisfaction results to address employee problems or concerns
• Ensure staff communicates effectively with the housekeeping team
• Maintain productive relationship with valet parking provider
• Coordinate valet department schedule for daily operations
• Ensure prompt and courteous service to guests
• Pre-register guests according to standards
• Monitor VIP arrivals
• Track rooms to ensure accurate status and readiness for check‑in
• Work positively and professionally with guests to resolve issues
• Act as manager on duty as required and coach direct reports
• Work nights, weekends and holidays as necessary
• Review staffing levels to ensure guest service, operational needs and financial objectives are met
• Monitor and respond to OTA messages
• Conduct routine audits of L&F to ensure all items are logged and stored properly to the property’s standards
• Provide guidance to the team on reservation prepayments and serve as the contact for reservation prepayments
• Monitor Duve activity to improve front desk agents’ communication with guests to improve upsells, pre‑arrival and post‑arrival
• Perform various other duties as assigned to meet business objectives

Education and Experience

• Minimum of three (3) years in a similar leadership role (e.g., front desk supervisor, assistant front office manager)
• Minimum of high school education; post‑high‑school education preferred

Knowledge, Skills and Abilities

• Basic math skills
• Effective verbal and written communication
• Strong leadership skills` }