Customer Service Representative Job at Landing Gear Technologies, LLC in Miami

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Director of Human Resources at LGT Landing Gear Technologies

Company Description

Landing Gear Technologies, LLC is a leading aerospace maintenance, repair, and overhaul (MRO) provider specializing in landing gear systems and various aircraft components. With a dedication to fine workmanship and attention to detail, the company ensures high-quality services backed by the best warranty in the industry. Operating from a 128,000 sq. ft. state‑of‑the‑art facility in Miami, FL, the team efficiently manages a variety of in‑house capabilities, minimizing outsourcing. Their experienced and well‑trained staff prioritize timely and efficient fulfillment of customer needs. To learn more about their wide range of services, visit www.LGT.aero.

Role Description

This is a full‑time, on‑site Customer Service Representative role located in Miami, FL. The Customer Service Representative will be responsible for addressing customer inquiries, providing exceptional support, ensuring customer satisfaction, and enhancing the overall customer experience. Day‑to‑day tasks include responding to customer queries via various communication channels, resolving complaints, and collaborating with internal teams to ensure quality service. Building and maintaining strong customer relationships is a key aspect of this role.

Qualifications

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Ability to enhance Customer Experience and maintain positive customer relationships
• Strong interpersonal and communication skills, both verbal and written
• Excellent problem‑solving and conflict resolution abilities
• Organizational and time management skills to handle multiple tasks efficiently
• Previous experience in the aerospace MRO industry is a plus
• Proficiency in using customer service software and tools
• High school diploma or equivalent; additional certifications or degrees are advantageous

Seniority level

• Entry level

Employment type

• Full‑time
• Aviation and Aerospace Component Manufacturing

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