Customer Service Representative Job at Stanley Black & Decker, Inc. in Denver

DEWALT Customer Service Representative

Location: Denver, CO

The Job

As a DeWALT Customer Service Representative, you’ll be part of our T&O Commercial team working as an on‑site employee. You’ll get to:

• Handle pricing, identifying all items as a catalog number and description, verify quantity, and extend all items on customer orders.
• Attract potential customers by answering product and service questions; drive incremental sales and suggest other products and services.
• Conduct customer sales and service both at the counter and via phone.
• Service customers on product application, features, benefits and proper handling and maintenance; also make sales of services, programs and products to customers.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

The Person

• Willingness to work Monday through Friday full‑time with additional hours as needed to meet customer demands.
• Bilingual proficiency preferred.
• Experience reading schematics and determining parts needed for specific tool repairs.
• Experience in a customer‑facing role within a retail or service environment.
• High degree of integrity and accountability.
• Dependability, reliability, and the ability to work with minimal supervision.
• Superior customer service and salesmanship skills.
• Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, and Outlook.

The Details

You’ll receive a competitive salary and a great benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

EEO Statement

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827‑3923 or at accommodations@sbdinc.com. Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

Seniority level

Associate

Employment type

Full‑time

Job function

Other

Industries

Appliances, Electrical, and Electronics Manufacturing; Industrial Machinery Manufacturing; Manufacturing