Pronto Heating and Air Conditioning
Customer Service Representative Job at Pronto Heating and Air Conditioning in Mi
Pronto Heating and Air Conditioning, Minneapolis, MN, United States, 55400
Customer Service Representative
Join the Pronto Heating & Air Conditioning Team as a Customer Service Representative!
Location: Edina, MN
Position: Full-Time
Why Work with Us?
Our employees are the backbone of our success. We pride ourselves on providing competitive pay, outstanding benefits, and growth opportunities.
- Competitive Pay: Starting at $21/hr + commission
- Stay-on Bonus: $500 after 6 months
- Comprehensive Benefits: Health, dental, paid vacation, vision, and 401(k)
- Team Culture: Friendly, supportive, and fun work environment
- Opportunities for Growth: We invest in your development and career advancement
What You’ll Do
- Engage with Customers: Answer incoming calls and make outgoing calls to assist clients, providing them with information in a professional and friendly manner.
- Coordinate Scheduling: Schedule appointments, ensuring our HVAC technicians arrive on time and maximize their efficiency.
- Dispatch Calls: Assign and track HVAC service calls to field technicians, ensuring timely updates for clients.
- Handle Administrative Duties: Process permits, schedule inspections, complete rebate paperwork, handle equipment registration, and prepare follow-up packets.
What We’re Looking For
- 1+ years of customer service experience (call center experience is a plus)
- Excellent communication skills, both written and verbal
- Tech‑savvy with strong computer skills (data entry, Excel knowledge)
- Bilingual skills are a plus
- Previous dispatch or home service experience is a bonus
Ready to join a growing company where your contributions truly matter? Apply today to become a part of the Pronto Heating & Air Conditioning team!