Customer Service Specialist Job at Elevare Branding in City of Rochester

Company Description

Elevare Branding is a forward‑thinking company focused on building meaningful brand experiences through strategy, innovation, and exceptional service. We believe that strong customer relationships are the foundation of sustainable growth. Our team values professionalism, accountability, and continuous improvement, creating an environment where talent can thrive and evolve.

Job Description

We are seeking a Customer Service Specialist who is passionate about delivering outstanding client experiences. This role is ideal for a detail‑oriented professional who thrives in a fast‑paced, people‑centered environment and values clear communication, problem‑solving, and continuous improvement. As a key point of contact, you will represent the voice of the brand while ensuring customer needs are met efficiently and professionally.

Responsibilities

• Serve as a primary point of contact for customers, providing timely and professional support
• Address inquiries, requests, and concerns with accuracy and empathy
• Maintain detailed and organized records of customer interactions
• Collaborate with internal teams to ensure smooth resolution of issues
• Uphold company standards and contribute to a positive customer experience
• Identify opportunities to improve service processes and customer satisfaction

Qualifications

• Strong verbal and written communication skills
• Professional demeanor with a customer‑first mindset
• Excellent organizational and time‑management abilities
• Ability to multitask and adapt in a dynamic environment
• Strong problem‑solving and decision‑making skills
• Comfortable working both independently and as part of a team

Benefits

• Competitive salary ($51,000 – $55,000 annually)
• Career growth opportunities within a growing organization
• Professional development and skill‑building support
• Collaborative and supportive work environment
• Stable, full‑time position with long‑term potential

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Marketing Services