Customer Service Coordinator Job at PestCo in Tinton Falls

Customer Service Coordinator at PestCo

Base pay range

$17.00/hr – $18.00/hr

Location: Tinton Falls, NJ area

Position Type: Full‑Time

Schedule: Monday‑Friday

Key Responsibilities

• Manage incoming calls and customer inquiries.
• Maintain and update customer Sales lead database.
• Respond to routine customer questions and concerns promptly as needed.
• Identify and assess customer inquiries to achieve customer satisfaction.
• Receive education and training on‑the‑job.
• Maintain an efficient calendar of day‑to‑day activities.
• Develop a strong knowledge of the company’s products, processes, and services.
• Carry out all duties assigned by management for the Customer Service Representative.

Qualifications & Requirements

• High school diploma or equivalent.
• Strong communication skills—verbal, written, and in‑person.
• Strong customer service and presentation skills.
• Strong attention to detail and accurate record keeping.
• Self‑motivated and results driven.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Mac.
• Pest control experience preferred but not required.

Benefits

• Overtime, commissions, and bonuses (for applicable roles)
• Paid Time Off, Paid Sick Time, and Paid Holidays
• Medical, Dental, and Vision Insurance
• Company‑provided Life Insurance
• 401(k) – Employer Match
• Health Savings Account (HSA) – Automatic Employer Contribution
• Flexible Spending Account (FSA) and Dependent Care FSA
• Voluntary Life Insurance (Employee, Spouse & Child)
• Voluntary Short‑Term and Long‑Term Disability
• Voluntary options (Accident, Critical Illness, and Hospital Indemnity Coverage)
• Employee Assistance Program
• PestCo Discounts Program (Included Child Care, Event Tickets, and discounts)
• SmartDollar Financial Wellness Program
• Educational Resources and Training provided on the job.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Consumer Services

Medical Benefits are effective on the 1st of the month following the date of hire.

PestCo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.