Customer Service Specialist Job at Bangor Savings Bank in Hampden

Function

Be part of a team seeking to provide the world's best customer experience. Help customers and contribute to the sales growth of the bank by identifying financial needs, processing transactions efficiently, and offering appropriate products or services. Grow consumer and business relationships while serving as a trusted advisor. Handle complex transactions, engage in risk-related inquiries and assume responsibility in the absence of management.

Accountabilities

Customer Experience

• Integrity
• Respect
• Responsibility
• Excellence
• Teamwork
• Diversity
• Independence
• Commitment to Maine

Leadership

Participate actively in team meetings to help create a motivational environment. Engage in team trainings and help with operational duties.

Customer Interactions

• Embrace the Bank's sales and coaching process and complete action plans to meet individual and team goals
• Maintain current knowledge of features and benefits of all products, services and digital solutions
• Recognize customer needs and refer to business partners accordingly
• Process transactions accurately, efficiently and in compliance with policies, procedures, and performance standards
• Perform proactive outbound calls to onboard new customers and/or perform relationship reviews
• Follow account opening procedures including set-up, maintenance and documentation standards
• Identify and offer consumer loans that meet the borrower's financial goals
• Demonstrate basic knowledge to uncover business needs, expand relationships and recommend solutions

Operations

• Identify suspicious/fraudulent activity, unusual cash activity and identify theft red flags
• Maintain and understand the importance of customer privacy and confidentiality
• Assist with operations of branch, including cash and vault management and teller training

General

Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed.

Knowledge/Skills/Experience Requirements

• High school diploma or equivalent
• Customer service, sales experience, and/or cash handling experience helpful
• Adeptly and efficiently navigate technology such as Windows based programs, and Microsoft Office Applications (Word, Excel). Comfortable using, advising on, and engaging customers in digital and other self-service technology (iPhones, Androids, etc.)

Physical Demands/Conditions Requirements

• General office environment/general office equipment
• May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.
• Equipment used: General office equipment

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Consumer Services