Customer Service Specialist Job at MacLean Power Systems in Mankato

MacLean Power Systems (MPS) is a leading manufacturer of mission‑critical components for the electric utility, telecommunications, and civil markets. Headquartered in Fort Mill, South Carolina, MPS has over 1,600 team members worldwide and nine production facilities across North America. At MPS Mankato, MN, we value respect, collaboration, and a commitment to Environmental, Health & Safety excellence through our Mission Zero initiative.

Position

Customer Service Specialist – Mankato, MN – Full‑time (Mid‑Senior level)

Benefits & Compensation

• Competitive pay: $19.23 – $26.44 per hour
• Health, dental, vision, 401(k) with company match, paid time off, and more
• Growth opportunities: cross‑training and tuition reimbursement
• A strong company culture with integrity, innovation, and community focus

Responsibilities

• Customer engagement and problem resolution: serve as primary contact, provide information, address inquiries, and resolve issues promptly.
• Order lifecycle management: receive and process new/change orders, verify purchase orders, and update production schedules.
• Value‑added services coordination: manage services such as paint, heat treat, machining.
• System administration: maintain customer data, product masters, new jobs; generate engineering change requests; process invoicing and advance shipment notices.

Qualifications

• High school diploma; associate’s degree in business or related field preferred.
• 3‑5 years experience in clerical or customer service roles.
• Experience with Microsoft Office and data entry.
• Preferred: experience in manufacturing or foundry environment.

Preferred Skills & Abilities

• Strong composure and decision‑making skills under pressure.
• Proactive customer service and complex issue resolution.
• Ability to interpret and enforce company policies independently.
• Strong communication skills, active listening, and personalized response skills.
• Multitasking, organization, and attention to detail.

EEO Statement

MacLean Power, LLC has a long‑standing commitment to equal employment opportunity for all associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. All job offers are conditional, upon successful completion of pre‑employment screening, including criminal checks, drug testing, employment, and education verification.