Metropolis Technologies is hiring: Customer Service Representative in Atlanta

Customer Service Representative

Metropolis Technologies – SP+, an artificial intelligence company transforming parking experiences. We enable checkout‑free parking through computer vision so customers can simply “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe.

Location

Atlanta, GA

Overview

We're reinventing parking to make everyday experiences remarkable by giving back time to people. The Customer Service Representative plays a crucial role in ensuring a seamless parking experience, assisting customers, and maintaining a clean, safe environment for our guests.

Responsibilities

• Ensure customers have a seamless parking experience and facilitate the expedient flow of traffic through the facility.
• Assist customers in making payments to fully automated revenue control equipment.
• Go above and beyond to deliver an exceptional client and customer experience guided by the SP+ Promise.
• Assist in day‑to‑day operations of the assigned location and conduct facility audits as required.
• Monitor parkers in pay‑in lanes and provide directions to city locations.
• Handle customer complaints independently or with supervisor aid.
• Answer telephone calls promptly and courteously.
• Maintain cleanliness of the facility, pick up trash, and keep common areas by entrances and exits tidy.
• Present yourself professionally in uniform, maintain a neat appearance, and arrive on time for scheduled shifts.
• Perform other necessary functions as assigned.

Qualifications

• High school diploma or equivalent.
• Experience with automated parking access control hardware and software, or a high aptitude for technology.
• Availability for 2nd shift, 3rd shift and/or weekends as required.
• Valid state‑issued driver’s license if required to drive a company vehicle.
• Mathematical skills: add, subtract, multiply and divide; make change.
• Language skills: read, write and interpret English; present information effectively.
• Reasoning ability: apply common sense; handle standardized problems.
• Adaptability: handle changes, delays, unexpected events.
• Judgment: exhibit sound judgment.
• Other skills: use clock, calculator or credit card machine; maintain a pleasant demeanor on telephone and in person; proactive, strong customer service skills; willingness to work flexible schedule.
• Physical demands: frequent standing, walking, using hands, reaching; vision for close tasks; tolerate moderate‑to‑loud noise and vehicle emissions; weather exposure.

Salary Range

$17.39 per hour

Benefits

• Medical, dental, vision
• Flexible spending accounts
• Long/short term disability
• Life and accident insurance
• 401(k)
• Paid time off

Equal Opportunity Employer

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected classes. SP+ does not tolerate harassment or retaliation based on these characteristics or exercise of EEO rights.

Additional Information

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Right to Work Poster – see policy and data retention details.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industry: Software Development