Google Inc.
Head of Customer Engineering IV, SAISV, Google Cloud
Google Inc., Sunnyvale, California, United States, 94087
Head of Customer Engineering IV, SAISV, Google Cloud
Google Sunnyvale, CA, USA; San Francisco, CA, USA
Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
Apply
By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA; San Francisco, CA, USA .
Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
3 years of experience leading teams in a technical customer-facing role within professional services or Sales Engineering, as a manager or manager of managers.
Ability to travel up to 30% of the time.
Preferred Qualifications
Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
About the job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will help enable the success of Google Cloud's Strategic AI and Independent Software Vendor (SAISV) Go-To-Market (GTM) team. You lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside the customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
You will collaborate with Sales and Customer Engineering (CE) management on staffing, organizing and training the CE team by assessing their GTM readiness and building plans to ensure they are equipped to meet business goals. You will identify and prioritize business opportunities, providing insight on how to best secure technical success. This cross-functional position also requires you to partner with product, support, and engineering teams to resolve product problems affecting customer satisfaction. You will also maintain your personal technical expertise to engage directly with prospects.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Lead a team of Customer Engineering (CE) Managers and extended teams, to build a thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes.
Foster strong partnerships with key customers across the book of business and provide leadership related to cloud, transformation and relevant industry trends.
Partner with Google Cloud business leadership to define the technical GTM strategy and execution plan for the team's book of business. Determine alignment through planning stages, coverage and staffing needs across business opportunities.
Lead workload and opportunity review meetings with sales and CE teams, and provide insight into how to achieve a technical agreement and migration strategy, and work directly with the customers, partners, and prospects.
Work cross-functionally to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr
Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.
Apply
By applying to this position you will have an opportunity to share your preferred working location from the following:
Sunnyvale, CA, USA; San Francisco, CA, USA .
Bachelor's degree or equivalent practical experience.
10 years of experience with cloud native architecture in a customer-facing or support role.
3 years of experience leading teams in a technical customer-facing role within professional services or Sales Engineering, as a manager or manager of managers.
Ability to travel up to 30% of the time.
Preferred Qualifications
Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.
About the job The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will help enable the success of Google Cloud's Strategic AI and Independent Software Vendor (SAISV) Go-To-Market (GTM) team. You lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside the customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
You will collaborate with Sales and Customer Engineering (CE) management on staffing, organizing and training the CE team by assessing their GTM readiness and building plans to ensure they are equipped to meet business goals. You will identify and prioritize business opportunities, providing insight on how to best secure technical success. This cross-functional position also requires you to partner with product, support, and engineering teams to resolve product problems affecting customer satisfaction. You will also maintain your personal technical expertise to engage directly with prospects.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
Lead a team of Customer Engineering (CE) Managers and extended teams, to build a thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes.
Foster strong partnerships with key customers across the book of business and provide leadership related to cloud, transformation and relevant industry trends.
Partner with Google Cloud business leadership to define the technical GTM strategy and execution plan for the team's book of business. Determine alignment through planning stages, coverage and staffing needs across business opportunities.
Lead workload and opportunity review meetings with sales and CE teams, and provide insight into how to achieve a technical agreement and migration strategy, and work directly with the customers, partners, and prospects.
Work cross-functionally to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr